Nishkarsh Gupta

Operations Associate

Noida, Uttar Pradesh, India8 yrs 7 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

99% customer satisfaction rate in technical support.
Reduced infrastructure costs by 30% for clients.
Launched 4 successful products in software development.

Stackforce AI infers this person is a SaaS-focused technical professional with strong expertise in customer support and software development.

Contact

Skills

Core Skills

Customer ServiceTechnical SupportAi-based ToolsSoftware DevelopmentInfrastructure Management

Other Skills

AI DevelopmentAPI IntegrationAlgorithmsAndroidAndroid DevelopmentApacheApplication DevelopmentBatch ProgrammingCCNACascading Style Sheets (CSS)CentOSCloud SolutionsCustomer QueriesCustomer SupportDatabases

About

Results-driven technology professional with over 5 years of experience in technical support, software development, and infrastructure management. Skilled in resolving complex customer issues, designing scalable infrastructure, and developing high-performance applications. Core competencies: * Providing excellent technical support and customer service via phone, email, and chat. Averaged 99% customer satisfaction rate. * Designing and implementing IT infrastructure, networks, servers, and cloud solutions for startups and enterprises. Reduced infrastructure costs by 30%. * Developing and maintaining web, mobile, and desktop applications using Python, JavaScript, Django, Open AI, Gemini (Vertex AI). Launched 4 successful products. * Communicating complex technical concepts clearly to both technical and non-technical audiences. * Working collaboratively in fast-paced agile environments. Successfully released new features and updates every 2 weeks. * Quickly learning and mastering new technologies and processes. Completed over 10 technical certifications. Passionate about using technology to solve problems and help businesses succeed. Excited to join a dynamic team where I can contribute my skills in customer service, engineering, and product development. Let's connect!

Experience

8 yrs 7 mos

Total Experience

2 yrs 10 mos

Average Tenure

5 yrs 8 mos

Current Experience

Lokalise

3 roles

Senior Customer Support Engineer

Promoted

Nov 2023 – Present · 2 yrs 7 mos

Committed to assisting customers in optimising their workflows, super complicated technical queries and providing support to internal teams in the development of AI-based tools. Developed an AI Hotpot platform named Lokapot, designed to serve as a tech support assistant for the future.

Customer SupportAI-based ToolsTechnical SupportCustomer Service

Support Engineer

Promoted

May 2022 – Jan 2024 · 1 yr 8 mos

Helping customers with more sophisticated worflows and issues.

Technical Support Specialist

Sep 2020 – Apr 2022 · 1 yr 7 mos

As a core member of Lokalise customer support, (Best customer support team as per G2 Crowd). Working with a wide variety of technologies from design integrations to rest API and hosting technologies to resolve all customer queries.

Technical SupportAPI IntegrationCustomer QueriesCustomer Service

Algomeric solutions

2 roles

Junior Software Engineer

Feb 2020 – Sep 2020 · 7 mos · Noida Area, India

Worked as a core member of the support and development team. Designed high-volume, low-latency applications. VISITL - visitor management solution, SMAA - School Management Autonomous Application, ECM - Employee Complaints Management and more. Supported customers with all development or application queries. Open source project – COVIS a Covid-19 stats app

Application DevelopmentVisitor ManagementSchool ManagementSoftware DevelopmentTechnical Support

System Administrator

Aug 2018 – Feb 2020 · 1 yr 6 mos · Noida Area, India

Solely designed and developed the whole technical infrastructure at Algomeric. Including but not limited to network and cloud servers, system designs, client server detailed infra.
Reduced the memory consumption by sustaining the virtual environments.

Infrastructure DesignCloud SolutionsNetwork ManagementInfrastructure ManagementTechnical Support

Attentive ai

System Administrator

Sep 2017 – Jul 2018 · 10 mos · New Delhi Area, India

Developed and designed the hardware infrastructure from scratch at Attentive AI, Designed best in class server’s capable of running teraflop powered operations on GSAT images and processing the needed data using the “Machine learning” Algorithms on Enterprise levels.
Also contributed on managing the client relation & need specifically on technical infrastructure and issues.

Infrastructure DevelopmentServer DesignMachine LearningInfrastructure ManagementTechnical Support