Nitin Arora

Operations Associate

Gurugram, Haryana, India7 yrs 10 mos experience

Key Highlights

Expert in service delivery management.
Proficient in business analytics and project management.
Strong leadership and team performance skills.

Stackforce AI infers this person is a Service Delivery and Operations Management expert in the IT and Telecommunications sectors.

Contact

Skills

Core Skills

Service DeliveryProject DeliveryClaims ManagementOrder To CashContract Management

Other Skills

Advanced excelAgile MethodologiesAnalytical SkillsBack Office OperationsClaims ResolutionComplaint ManagementCritical ThinkingDenial ManagementDispute ResolutionDocumentationFinanceIT Service ManagementKey Performance IndicatorsLeadershipMS Teams

About

An adroit IT business professional with an expertise in service delivery management pondering to pursue a career in business analytics and project management. Email: contactaroranitin@gmail.com Immediate Joiner - On Notice Period #contractmanagement #servicemanagement #sap #jira #powerbi #teamlead #assistantmanager #senioranalyst #otc #billing #ordermanagement #claims #deductions #accountsreceivable #servicedelivery #transition #transformation #supplychainmanagement #reporting #excel #servicenow #sql #python #vba #telecommunications #telecom #scrum #agile #sprint #servicedelivery #gurgaon #gurugram #ukshift #apacshift #immediatejoiner #ordertocash #sla #kpi #tat #sipoc #operations #audit #communication #specialist #revenuemanagement #projectmanagement #pmo #businessanalyst #operationsmanagement #remote #changemanagement #logistics #powerpoint #tableau #emea #itil #greenbelt #sixsigma #generativeai #armanagement #itsm .

Experience

7 yrs 10 mos

Total Experience

2 yrs

Average Tenure

1 yr 8 mos

Current Experience

Hcltech

Associate Manager

Oct 2024 – Present · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Genpact

Assistant Manager

May 2023 – Oct 2024 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

Contract ManagementAgile MethodologiesMicrosoft Power BIService DeliverySQLLeadership+6

Accenture in india

Delivery Analyst

Jul 2021 – Apr 2023 · 1 yr 9 mos · Gurugram, Haryana, India

DocumentationClaims ResolutionMicrosoft ExcelOrder to CashSupply Chain ManagementKey Performance Indicators+15

Bt

2 roles

Service Request Coordinator

Jun 2019 – Jun 2021 · 2 yrs · Gurugram, Haryana, India

 Accountable for managing end to end contract delivery services.
 Responsible for managing predefined and complex service requests and ensuring timely delivery of services.
 Providing end to end commercial contract delivery services within service lead agreement.
 Identifying customer requirements and liaise with other departments within BT and also third parties whenever necessary.
 Assigning tasks to relevant fulfilling teams for design, costing, delivery, etc. and ensure timely and quality completion of those tasks.
 Responsible for performing proactive jeopardy management and timely escalating in order to ensure adherence to customer SLA.

DocumentationClaims ResolutionOrder to CashKey Performance IndicatorsContract ManagementPresentation Skills+16