Nov 2022 – Mar 2026 · 3 yrs 4 mos · Gurugram, Haryana, India

• ● Directed loss prevention strategies and SOP across 14 DCs & CPCs, safeguarding ₹2,100 Cr monthly throughput and reducing shrink by 1.5% to 0.46% within one year.
• ● Currently handling loss prevention for a network of over 130 sites, including Metro, CC, dry DC, and Smart Stores at Jaipur.
• ● Designed and implemented robust audit frameworks and SOPs, including Monthly Audits, to enhance operational efficiency and proactively mitigate errors.
• ● Designed and rolled out MOPR Monthly Audit framework, improving operational compliance scores from 84% to 91%.
• ● Successfully investigated and resolved stock-in-transit shortages, fraud, and DC disputes, coordinating with HR and law enforcement as needed to secure recoveries.
• ● Optimized inbound/outbound inventory flow, cutting order processing delays by 5% and reducing transit loss cases to Nil.
• ● Drive a 6% improvement in inventory accuracy by meticulously analysing stored inventory locations (SLOCs) and conducting a comprehensive schedule of inventory audits and inbound and outbound Audits resulting in a 2% reduction in total losses and inventory accuracy from 92% to 98%.
• ● Directed and mentored a team of 24 Assistant Managers and 350+ associates, focusing on risk mitigation, SOP adherence, and conducting thorough investigations.
• ● Partnered with HR & law enforcement to recover over ₹1.2 Cr in fraud-related losses

Feb 2020 – Nov 2022 · 2 yrs 9 mos · Lucknow, Uttar Pradesh, India · On-site

• ● Managed daily operations for a 120,000 sq. ft. DC, leading a team of 21 managers and 250+ associates to consistently dispatch over 12,000 orders/day while achieving a 99% On-Time Delivery (OTD) target and maintaining 98.5% On-Time Delivery (OTD).
• ● Steered end-to-end distribution functions, including order processing, picking, packaging, shipping, and receiving, to ensure seamless operations.
• ● Reduced cold chain spoilage by 22% through improved storage and routing practices and Controlled operational costs, achieving ₹50 lakh annual savings through optimized vehicle utilization and manpower planning.
• ● Maintained optimal inventory levels and achieved a high DC fill rate and 99% fill rate on all orders.
• ● Administering the Transport and Logistics (Inter-DC supply and long tail supply) to ensure seamless operations.
• ● Reporting & controlling the key performance indicators across the department to ensure quality and excellence.
• ● Addressing and resolving customer/ vendor/ stakeholder complaints at 0.5% Only by Working on Operation excellence

Mar 2017 – Feb 2020 · 2 yrs 11 mos · Meerut Area, India

• Led the team of Asst. Store Manager, Department Managers, Sr. Associates and Retail Associates to achieve top-line and bottom-lines targets of the store and P&L enhancement
• Directed collaborative efforts towards achievement of organizational goals and individual targets
• Worked on effective stock and visual merchandising, easily accessible shelves, attractive displays of products
• Monitored the operational expenses and implemented measures to control the same through effective store operations
• Worked on inventory management and controlling of shrinkage
• Planned and executed in-store marketing campaigns and offers to significantly improve sales for slow moving products
• Supervised various processes across the store to identify gaps and swiftly fix the same to maintain seamless functioning
• Ensured and maintained high-standard of customer service at the store to enhance satisfaction and gain repeat business

Jul 2015 – Jul 2017 · 2 yrs · Delhi

• 1.Managing Team of 100 people in such a busy network.
• 2.Operationally handling All The department of the store (CSD, Warehouse, VM , Cash ).
• 3.Equip the team with Tools and Training to improve operational efficiency and adherence of SOP.
• 4.Achieve sales targets maintaining overall profitability of the store and optimize the store expenses
• 5.Delivering the desired Customer Service standards at stores through effective Training, Coaching.
• 6.Monitor the team to ensure minimum Operational expenses through Mitigation of shrink areas, Electricity costs, carry bag costs, generator cost, equipment consumables cost etc.
• 7.Establishment and Implement Departmental policies goals Objectives and Procedures.
• 8.Accountable for Cash Management, Price Change, Negative on hand etc in the Store
• Maintain discipline amongst Staff (grooming, building morale, punctuality), Admin (cash deposit), Product (display, re-ordering)
• Organize CSR (Corporate Social Responsibility) Activity and Liaising with Local Government Bodies.

Jul 2012 – Jul 2015 · 3 yrs

• 1.Running store business operation smoothly with effective team management
• 2.Managing the P&L and ensure positive segment income, ROI & Cash from operations
• 3.Driving sales through walk-ins and generate new business through marketing activities.
• 4Process adherence & people management effectively & ensure higher customer retention.
• 5.Effective manage the profit and loss with focused drive of sales, control markdown & dump
• 6.Increase margins and reduce operations cost through efficient store operations
• 7.Minimize shrinkage through accurate billing, stock accuracy, inventory management
• 8.Ensure the store and store vicinity is neat & clean all the time reflect brand image.
• Coordinate 7 stores of the district

Mar 2011 – Jul 2012 · 1 yr 4 mos

• 1.Operationally Managed 8 Super market in Haryana Region.
• 2.Shrink prevention and inventory control at store.
• 3.System and process implantations.
• 4.Safety at work place fire safety and disaster management.
• 5.Food quality and Managing Food safety Audits.
• 6.Investigation of frauds and theft at stores.
• Public officer liasioning and liasioning with 7police on external and internal matters.
• Conducting Performance Improvement.

Dec 2009 – Dec 2011 · 2 yrs

Jan 2008 – May 2009 · 1 yr 4 mos · Jaipur

• As a trainee worked at every department of hotel and learn about the different function of hotel.