Nitin Sethi — CEO
I help enterprises turn WhatsApp and voice conversations into scalable revenue and customer experience engines using AI. I’m an IIM Calcutta alumnus and an AI Communications & SaaS growth leader with 12+ years of experience scaling enterprise revenue through AI-led GTM strategies, partnerships, and high-performance teams. My work focuses on applying AI to real business conversations—voice and chat—to drive measurable outcomes. At MyOperator, I lead Enterprise Business and GTM, owning P&L and growth strategy across the following pillars: 1️⃣ Enterprise AI Solutions (Voice & Chat) Working with large enterprises to deploy AI Voice Agents and AI Chat Agents that automate inbound and outbound conversations across calls and WhatsApp—covering lead qualification, customer support, reminders, and intelligent human handovers. 2️⃣ AI Speech Analytics & Customer Intelligence Driving adoption of AI Speech Analytics to help enterprises extract insights from every call—customer intent, sentiment, agent performance, compliance, and conversion signals—turning conversations into actionable intelligence. 3️⃣ Partnerships & Ecosystem Growth Building a high-growth partner ecosystem with marketing agencies and solution partners to scale AI communication solutions across industries. 4️⃣ WhatsApp AI Agent Business Leading product strategy and GTM for one of the fastest-growing enterprise channels, enabling businesses to automate sales, support, and engagement using AI-powered WhatsApp agents at scale. Career Highlights: -Built and scaled enterprise GTM and revenue engines across SaaS and AI platforms - Led strategic alliances at Wheelseye, onboarding marquee brands like Coca-Cola, Patanjali, and Dalmia Cement - Progressed from Relationship Executive to Circle Head at Lifecell through consistent performance and leadership impact What I Work On Enterprise GTM & Revenue Strategy | AI Voice Agents | AI Chat Agents | AI Speech Analytics | WhatsApp & Cloud Calling | Customer Intelligence | Strategic Partnerships | P&L Ownership My belief: Sustainable growth comes from deeply understanding customer intent, using AI responsibly across conversations, and building partnerships that create long-term value.
Stackforce AI infers this person is a SaaS growth leader specializing in AI-driven communication solutions.
Location: Gurugram, Haryana, India
Experience: 11 yrs 3 mos
Skills
- Enterprise Gtm Strategy
- Ai Voice Agents
- Ai Speech Analytics
- Strategic Partnerships & Alliances
- Whatsapp Business Automation
- Customer Experience (cx) Strategy
- Revenue Growth & Expansion
- B2b Saas Sales
- Sales Target Management
- Business Development
- P&l Management
- Account Management
- Customer Engagement
- Sales Management
Career Highlights
- Built scalable AI communication solutions for enterprises.
- Led strategic alliances with major brands like Coca-Cola.
- Achieved significant revenue growth across multiple roles.
Work Experience
MyOperator
Associate Vice President (5 mos)
Assistant Vice President (1 yr 9 mos)
Exly
Director (5 mos)
WheelsEye
Head- Strategic Alliances & Partnerships (1 yr 10 mos)
Zonal Head- B2B SaaS Sales (2 yrs 1 mo)
LifeCell International Pvt.Ltd
Circle Head - Sales (BioBank & Diagnostics) (2 yrs 2 mos)
Sales Team Lead (9 mos)
Customer Relationship Executive (1 yr 10 mos)
IndiaMART InterMESH Limited
Customer Relationship Executive ( New Sales Dept. ) (1 mo)
HDFC Life
Sales Intern (1 mo)
Education
Executive Programme at Indian Institute of Management, Calcutta
Master of Business Administration (MBA) at Guru Nanak Dev University, Amritsar
Bachelor of Commerce (BCom) at Apeejay College Of Fine Arts