Nitin Sethi

CEO

Gurugram, Haryana, India11 yrs 3 mos experience
Highly StableAI Enabled

Key Highlights

  • Built scalable AI communication solutions for enterprises.
  • Led strategic alliances with major brands like Coca-Cola.
  • Achieved significant revenue growth across multiple roles.
Stackforce AI infers this person is a SaaS growth leader specializing in AI-driven communication solutions.

Contact

Skills

Core Skills

Enterprise Gtm StrategyAi Voice AgentsAi Speech AnalyticsStrategic Partnerships & AlliancesWhatsapp Business AutomationCustomer Experience (cx) StrategyRevenue Growth & ExpansionB2b Saas SalesSales Target ManagementBusiness DevelopmentP&l ManagementAccount ManagementCustomer EngagementSales Management

Other Skills

Conversational AIAI Chat AgentsTeam Building & ScalingHuman-in-the-Loop AI SystemsGo-to-Market ExecutionCross-Functional LeadershipCustomer Retention & ExpansionEnterprise Deal StructuringStakeholder ManagementProduct–Sales CollaborationCloud Telephony & Voice AICustomer IntelligenceStrategic ThinkingAdept problem-solverLeadership

About

I help enterprises turn WhatsApp and voice conversations into scalable revenue and customer experience engines using AI. I’m an IIM Calcutta alumnus and an AI Communications & SaaS growth leader with 12+ years of experience scaling enterprise revenue through AI-led GTM strategies, partnerships, and high-performance teams. My work focuses on applying AI to real business conversations—voice and chat—to drive measurable outcomes. At MyOperator, I lead Enterprise Business and GTM, owning P&L and growth strategy across the following pillars: 1️⃣ Enterprise AI Solutions (Voice & Chat) Working with large enterprises to deploy AI Voice Agents and AI Chat Agents that automate inbound and outbound conversations across calls and WhatsApp—covering lead qualification, customer support, reminders, and intelligent human handovers. 2️⃣ AI Speech Analytics & Customer Intelligence Driving adoption of AI Speech Analytics to help enterprises extract insights from every call—customer intent, sentiment, agent performance, compliance, and conversion signals—turning conversations into actionable intelligence. 3️⃣ Partnerships & Ecosystem Growth Building a high-growth partner ecosystem with marketing agencies and solution partners to scale AI communication solutions across industries. 4️⃣ WhatsApp AI Agent Business Leading product strategy and GTM for one of the fastest-growing enterprise channels, enabling businesses to automate sales, support, and engagement using AI-powered WhatsApp agents at scale. Career Highlights: -Built and scaled enterprise GTM and revenue engines across SaaS and AI platforms - Led strategic alliances at Wheelseye, onboarding marquee brands like Coca-Cola, Patanjali, and Dalmia Cement - Progressed from Relationship Executive to Circle Head at Lifecell through consistent performance and leadership impact What I Work On Enterprise GTM & Revenue Strategy | AI Voice Agents | AI Chat Agents | AI Speech Analytics | WhatsApp & Cloud Calling | Customer Intelligence | Strategic Partnerships | P&L Ownership My belief: Sustainable growth comes from deeply understanding customer intent, using AI responsibly across conversations, and building partnerships that create long-term value.

Experience

11 yrs 3 mos
Total Experience
3 yrs
Average Tenure
2 yrs 2 mos
Current Experience

Myoperator

2 roles

Associate Vice President

Promoted

Nov 2025Present · 5 mos · Noida, Uttar Pradesh, India · On-site

  • Leading Enterprise GTM & P&L for AI-powered Voice + WhatsApp communication solutions.
  • Scaling enterprise revenue with AI Voice Agents & AI Chat Agents
  • Driving adoption of AI Speech Analytics for conversation intelligence
  • Building key accounts, industry solutions & partner ecosystem
  • Shaping enterprise AI workflows with product & engineering
  • Impact: Faster lead qualification, 24×7 automation, better CX, actionable insights from every conversation.
WhatsApp Business AutomationAI Speech AnalyticsConversational AIAI Chat AgentsTeam Building & ScalingHuman-in-the-Loop AI Systems+14

Assistant Vice President

Feb 2024Nov 2025 · 1 yr 9 mos · Noida, Uttar Pradesh, India · On-site

  • Leading the Enterprise Business Group, comprising:
  • 1. Industry Solutions Group – industry-focused specialists delivering AI-driven Call & WhatsApp agent solutions across industries.
  • 2. Key Accounts Group – managing ₹500 Cr+ revenue enterprise clients, ensuring renewals, upsells, and customer delight.
  • 3. Heading Partnerships Team, onboarding and nurturing marketing agencies to implement MyOperator AI solutions, enabling them to create AI agents for their clients.
  • 4. Overseeing the WhatsApp Business API vertical, driving adoption, solutioning, and monetization strategy.
  • Collaborating with cross-functional teams to design industry-specific communication solutions improving client engagement and retention.
Sales Target ManagementWhatsApp Business AutomationAI Speech AnalyticsConversational AIStrategic ThinkingAdept problem-solver+19

Exly

Director

Sep 2023Feb 2024 · 5 mos · Gurugram, Haryana, India · On-site

  • Headed Partnerships, Alliances, and Outbound Sales with revenue in India.
  • Managed a Revenue of USD 396K per month which accounts for ~50% of the Indian Business
  • Led business growth of Outbound sales and also partnerships with a revenue growth of 30% M-o-M
  • Delivered business growth despite a reduction of salesforce by over 20% thereby increasing profit margin with sales on SaaS Software of Exly to creators.
  • Implemented strategic sales process resulting in 2x productivity of BDA.
  • Increased the Monthly Recurring Revenue (MRR) by 50% Y-o-Y by increasing the customer base by 40%
  • Increased Market penetration by ~30% M-o-M by establishing collaborations with key industry players.
Sales Target ManagementCustomer ServiceCustomer SuccessAdept problem-solverTeam ManagementTeam Building & Scaling+17

Wheelseye

2 roles

Head- Strategic Alliances & Partnerships

Promoted

Sep 2021Jul 2023 · 1 yr 10 mos

  • Responsible for heading Partnerships, Alliances, and Enterprise Sales for SaaS product with P&L for India.
  • Built and led strategic alliance vertical, onboarding enterprise clients such as Coca-Cola, Patanjali, and Dalmia Cement for fleet management SaaS solutions.
  • Designed partnership models for large-scale manufacturers to integrate logistics automation.
  • Managed a P&L of INR 100 million for SaaS product which accounts for ~30% of the Indian business
  • Led business growth of Enterprise sales and also partnerships with a revenue growth of 40% Y-o-Y
  • Led a team of 100 including Assistant Zonal Managers, Territory Sales Managers, Sales Executives, and Sales Officers
Sales Target ManagementCustomer SuccessAdept problem-solverTeam Building & ScalingLeadershipGo-to-Market Execution+21

Zonal Head- B2B SaaS Sales

Jul 2019Aug 2021 · 2 yrs 1 mo

  • Responsible for sales of GPS and FasTag Business and P&L for North India.
  • Led a team of 50 including Asst. Zonal Managers and Territory Sales Managers.
  • Was a part of scaling the team in terms of 10 Territory Sales Managers to 30.
  • Have contributed 300 Lakhs Transactions in terms of Fastag MoM.
  • Was part of handling the onboarding and solving the escalations of 100+ LFO Customers.
Sales Target ManagementTeam Building & ScalingLeadershipBusiness DevelopmentGo-to-Market ExecutionCross-Functional Leadership+10

Lifecell international pvt.ltd

3 roles

Circle Head - Sales (BioBank & Diagnostics)

Promoted

Apr 2017Jun 2019 · 2 yrs 2 mos · New Delhi Area, India

  • Headed Biobank and diagnostic business, and P&L in Delhi NCR.
  • Led regional sales operations for stem cell banking services, managing multiple branch teams.
  • Created sales training modules, increasing team productivity and closing ratios.
  • Managed a P&L of INR 10 million which accounts for ~20% of the Indian business
  • Led business growth of Biobank & diagnostics clocking a revenue growth of 40% Y-o-Y
  • Launched diagnostics business grew the business from 0 to 5 million by onboarding Fortis hospital, Max hospital and Maharaja agrasen hospital
Team Building & ScalingGo-to-Market ExecutionCross-Functional LeadershipEnterprise Deal StructuringStakeholder ManagementRevenue Growth & Expansion+3

Sales Team Lead

Jun 2016Mar 2017 · 9 mos · New Delhi Area, India

  • Responsible for sales of Bionak and hospital tie-ups in North Delhi.
  • Led a team of 6 including Sr. Relationship and Relationship Executives.
  • Achieved business growth in just 3 months, meeting the target of 100 enrollments.
  • Have contributed 50 Lakhs Revenue in the span of 3 Months.
Account ManagementTeam Building & ScalingStakeholder ManagementSalesTeam BuildingCustomer Engagement

Customer Relationship Executive

Jul 2014May 2016 · 1 yr 10 mos · New Delhi Area, India

  • Responsible for Customer acquisition with a focus on customer satisfaction and service.
  • Counseled the pregament couples on benefits of umbilical cord banking.
  • Achieved monthly target of 21 enrollments with the ticket size of INR 50k
Sales ManagementStakeholder ManagementSalesCustomer Engagement

Indiamart intermesh limited

Customer Relationship Executive ( New Sales Dept. )

Jun 2014Jul 2014 · 1 mo · Delhi

  • As a customer relationship executive professional with extensive experience in driving customer delight, offering recommended services and solutions, and up-selling to maximize revenue. My role included:
  • Acting as a consultant to my clients
  • Identifying and providing recommended services and solutions
  • Maximizing weekly revenues by overachieving daily targets
  • Retaining and renewing customers while up-selling
Customer Engagement

Hdfc life

Sales Intern

Jun 2013Jul 2013 · 1 mo · Pathankot,Punjab

  • As an intern at HDFC, I was involved in understanding the satisfaction level of consumers in different services. My job involved taking sample respondents from areas of the city, preparing questionnaires, collecting their opinions and evaluating the data. My deliverables included a data list of respondents, products and the companies associated with life insurance.
Customer Engagement

Education

Indian Institute of Management, Calcutta

Executive Programme — Sales and Marketing (EPSM)

Jul 2021Jul 2022

Guru Nanak Dev University, Amritsar

Master of Business Administration (MBA) — Marketing And Retail Management

Jan 2012Jan 2014

Apeejay College Of Fine Arts

Bachelor of Commerce (BCom) — Professional

Jan 2009Jan 2012

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