Jun 2022 – Jul 2023 · 1 yr 1 mo · Hyderabad, Telangana, India · Hybrid

• Lead the onboarding and implementation for new Zenoti clients, managing multiple projects to ensure adherence to timelines and budgets for a seamless transition.
• Customize Zenoti’s solutions to meet unique client business requirements, including tailored configurations, optimized workflows, and necessary integrations for maximum impact.
• Develop and execute project plans that cover resource allocation, risk management, and timely deliverables to support smooth project progression.
• Conduct comprehensive training sessions and offer ongoing support, handling client inquiries and troubleshooting to ensure a smooth client experience.
• Build strong, lasting client relationships as a trusted advisor, monitoring satisfaction, identifying upsell and cross-sell opportunities, and proactively addressing client needs.

Oct 2020 – Jun 2022 · 1 yr 8 mos · Hyderabad, Telangana, India

• Lead onboarding and training for Keka HR clients, tailoring solutions to meet evolving needs and ensuring a smooth transition onto the platform.
• Leverage analytics to monitor client usage and satisfaction, making data-driven decisions to maximize client value and engagement.
• Collaborate with teams for product demos, customize solutions, create user-friendly documentation, and empower clients through resources that facilitate self-service and adoption.

Mar 2019 – Sep 2020 · 1 yr 6 mos · Hyderabad, Telangana, India

• Lead clients through Keka HR setup, ensuring seamless integration with existing systems, troubleshooting issues, and providing customized solutions for optimal user experience.
• Act as the primary client contact, conducting regular check-ins, addressing needs proactively, and fostering strong, long-term client relationships.
• Develop retention strategies, conduct post-implementation reviews, and collaborate with sales to identify upsell opportunities, enhancing client satisfaction and loyalty.

May 2019 – Present · 7 yrs 1 mo · Hyderabad, Telangana, India · Hybrid

• I’m an Entrepreneur and Digital Transformation Consultant passionate about helping businesses build scalable, future-ready digital ecosystems. I work closely with founders and leadership teams to align technology, brand experience, and business goals into a unified growth strategy.
• My focus is on enabling practical transformation that drives measurable impact - from improving customer acquisition and operational efficiency to creating trusted digital presence that accelerates sales and brand authority.
• I specialize in:
• Outcome-driven digital strategy & ROI-focused transformation
• AI-enabled automation, lead funnels, and global-scale platforms (E-commerce, LMS, CRM)
• Visual storytelling and brand credibility through authentic high-impact content
• Over the years, I’ve partnered with organizations across industries to design and implement digital solutions that support sustainable growth and expansion into new markets.
• My mission is simple:
• Empower entrepreneurs with the right digital tools, systems, and insights to scale confidently and competitively.

Aug 2017 – Feb 2019 · 1 yr 6 mos · Hyderabad Area, India · On-site

• Conduct tailored demonstrations for prospective clients, showcasing Capium’s features to meet their specific needs.
• Lead new clients through onboarding and deliver comprehensive training sessions to ensure effective use of Capium’s software.
• Provide responsive support, addressing client inquiries and resolving technical challenges promptly to maintain high satisfaction.
• Create user guides, documentation, and training materials to support clients in their learning and product adoption journey.
• Work closely with internal teams like sales, marketing, and product development to deliver a unified and cohesive client experience.

Apr 2015 – May 2017 · 2 yrs 1 mo · DLF Gachibowli Hyderabad · On-site

• Streamline operations by collaborating with clients and partners, allocating tasks to balance workloads and meet SLAs.
• Lead and mentor team members, providing training, guidance, and support to achieve goals and drive continuous improvement.
• Develop and maintain SOPs, training materials, and knowledge-sharing resources to support team effectiveness.
• Generate performance reports and use data analysis to drive operational improvements and implement corrective actions as needed.
• Foster strong client relationships by understanding their needs and coordinating smoothly with onshore and offshore teams to deliver exceptional service.

Jan 2014 – Apr 2015 · 1 yr 3 mos · Mandapeta, Andhra Pradesh, India · On-site

• Utilize specialized software for data analysis to support thorough data reviews and accuracy assessments.
• Prepare accurate reports for clients, ensuring compliance with industry standards.

May 2012 – Jan 2014 · 1 yr 8 mos · Hyderabad, Telangana, India · On-site

• Utilize specialized software for data analysis to support thorough data reviews and accuracy assessments.
• Prepare accurate reports for clients, ensuring compliance with industry standards.