Sep 2018 – Apr 2021 · 2 yrs 7 mos · Bangalore

• Contributed to growing the visibility and growth of Retail Vertical by means of building solutions, Acquisitions and innovative partnerships
• # Interactions with retailers across the Globe on various aspects of Store Solutions, Supply Chain and Digital commerce, keeping tap on latest trends, strategies and solutions.
• Created awareness of TechM capabilities & thought leadership to 40+ Retailers which were not
• in current customers portfolio of TechM.
• Introducing innovative solutions from partners to help improve cut costs and improve impact in
• business for the existing customers.
• # Consulting for Retail Strategies like Digital & Store transformations & Architecture Modernization.
• Consulting assignments ranging from 1 to 3 months
• Evaluating current maturity to data driven staggered approach with practical steps for becoming
• digital organization
• Considering not only the technical and processes but also the manpower scaling which is the
• most important aspect for transformation.
• # Solution building ideation and conceptualizing the solutions
• Innovative capabilities around advanced analytics, RFID based zero touch check-out and digital
• shelves.
• # New business development and growth of existing accounts with domain led solutions and pitches
• Part of winning RFPs adding $100+ million plus programs with new Retailers.
• Existing deals renewals and creating wider portfolio with existing customers.
• # Initial setup and domain based training for new Retail accounts/projects
• Regular brain storming sessions with client partners
• on possible opportunities and helping improve current deliveries by means of trainings,
• whiteboarding sessions and sharing best practices by other accounts and industry.

Sep 2017 – Sep 2018 · 1 yr · New Delhi

• # Product Owner for in house developed Unified Store Commerce Platform
• # Strategic Consulting for POS & Unified Commerce transformation programs and building the business case for transformation for board approvals by Retailers like Woolworths, SA.
• # Stores and Unified Commerce transformation consulting and contributing to vendor shortlisting and solutions for Retailers like Neiman Marcus.
• # Product evaluation and options evaluation
• # Budgeting and business case preparation

Oct 2015 – Aug 2017 · 1 yr 10 mos · Southampton, United Kingdom

• Unified Commerce Implementation
• Store transformation program across 4 brands and 6 countries.
• My role and responsibility was three fold:
• 1. As functional consultant for Stores & POS providing the inputs during the SML meetings on industry best practices & insights. SMLs workshops had representations from multiple countries across Europe.
• 2. As functional Lead for the product giving demos to SMLs and business on features and capabilities. This involved conducting extensive sessions on complex topics like cash management & reports.
• 3. As functional consultant conducting the gap analysis with customer between Product features and Customer requirements and then providing the requirements to help build product features.
• Key responsibilities:
• 1. Representing the product in SML workshops on requirement alignment and industry best practices.
• 2. Designing & improving the workflows of core features like cash management, payments, Omni-Channel integration, Service based architecture enablement & ERP integration for various feeds.
• 3. Writing user stories in Scrum enabled implementation framework for enriching the product capabilities and features
• 4. Coaching the team on Scrum and enabling the scrum methodology & writing stories
• 5. Enabling the offshore teams via multiple workshops done online and in person for increased productivity and throughput
• 6. Demos of the product to stakeholders including the client functional owners, architects, SMLs, Store operations and business.
• 7. Show & tell of new & optimized features to the Product owner and integration teams
• 8. Part of detailed gap analysis to enlist the features to be modified and added to the product
• 9. Suggesting strategies on speeding up the implementation based on short time span on hand.

Sep 2014 – Sep 2015 · 1 yr · Noida Area, India

• # Managing Offshore projects & applications in Retail
• # Resource Management and reporting in terms of resource utilization and revenue generation
• # Risk Management – Resources, Projects, Services, deliveries & processes
• # Direct and Indirect responsibility of career development, mid/annual performance reviews, succession planning and talent management
• # Managing delivery financials with the help of finance department
• # Managing the budget and tracking the spending vs. plan
• # Keep stakeholders informed on progress, risks, issues and status on an agreed frequency or beforehand if any risk foresee

Jan 2014 – Aug 2014 · 7 mos

• New World Program
• Automation of guided sales journey with customer.
• First of its kind of universal commerce implementation with Hybris and TCS POS Product. I played the role of program manager collaborating the dev and test streams. Responsibilities included planning for sprint based releases, show & tells and providing weekly status updates to the executive committee.

Jan 2013 – Sep 2015 · 2 yrs 8 mos

• # Participate and prepare proposals
• # Prepare solutions and tailor fitting to client needs different POS & Stores solutions
• # Engage in business discussions related to POS for client demos
• # Contribute to detailed Store & POS courses from basic to extended level. The 7 course set on Stores & POS won a Gold award at Brandon Hall.
• # Contributing to Stores & POS domain by researching on latest Retail trends
• # Training the new team members on the in house POS product and industry trends.

Jan 2012 – Dec 2012 · 11 mos

• # Managing Offshore projects & applications in Corporate area of Walgreens
• # Leading the initiative from the offshore, aiming towards business process re-engineering to bring in improvements / productivity enhancements from the offshore delivery perspective
• # Resource Management and reporting in terms of resource utilization and revenue generation
• # Risk Management – Resources, Projects, Services, deliveries & processes
• # Managing multi-locations team split across Noida, Chennai & Kolkata in India
• # Direct and Indirect responsibility of career development, mid/annual performance reviews, succession planning and talent management
• # Building effective team structures for delivery as well as team management meeting coming challenges proactively
• # Responsible for all hiring needs and resource mobilization to meet existing/new coming demands along-with timely ramp-down as per delivery needs Financial Management Responsibilities
• # Managing delivery financials with the help of finance department
• # Managing the budget and tracking the spending vs. plan
• # Strengthen customer relationships and manage stakeholder expectations
• # Keep stakeholders informed on progress, risks, issues and status on an agreed frequency or beforehand if any risk foresee

Oct 2010 – Dec 2011 · 1 yr 2 mos

• # Setting up offshore team from scratch to 100+ as on date for POS Program containing streams - Development, QA and L3 Support
• # Collaborating with Project Managers to ensure process, deliveries and productivity improvements are within the defined standards
• # Handling team at multiple locations, Noida & Chennai
• # Procurement & setting up Point Of Sale Lab to boost offshore deliveries and capabilities
• # Handled resourcing for on-boarding 100+ offshore and onsite profiles as per the skill set in a short duration of time
• # Setting up training & induction plan for new resources
• # Setting up processes for development, QA, L3 Support
• # Coordinating with other retail accounts for best practices and values adds

Sep 2007 – Oct 2010 · 3 yrs 1 mo

• # Involved in complete cycle and process of revamping of POS system Walgreens (Biggest Pharmacy of America), involving a complete hardware and software change of 8000+ retail stores.
• # Have extensive domain knowledge of POS system and processes
• # Strong knowledge of PCMS Beanstore POS product
• # Contribution in development for Receipts module
• # Strong knowledge of peripheral devices used in POS. Worked with Ingenico and Verifone pinpads , Epson receipt printers and Symbol by Motorola scanners
• # Developed End of Day Reports involving reports of Sales, returns, post voids, price inquiries etc store functions. Also developed other backoffice functionalities like Employee maintenance and End of Day process.
• # Moved on to managing offshore team.

Jan 2012 – Jan 2012 · 0 mo

• Training

Mar 2007 – Aug 2007 · 5 mos

• # Part of team developing java based application system to access archived patient data. Headed java team
• # Created the authorization and access system for the application

Oct 2006 – Feb 2007 · 4 mos

• The project was to ramp up the e-commerce website to increase the customer base of online shoppers.
• Was involved in:
• initial phases of requirement gathering
• evaluation of e-commerce products from ATG and IBM. Was involved in installation and analyzing development features
• estimation
• team built up
• transition to development team about the requirements, modules and project organization.

Mar 2005 – Sep 2006 · 1 yr 6 mos

• http://www.walgreensoutreach.com/PressRelease.html
• Logistics system for Walgreens Distribution Center to be used by challenged people. The project has been designed with easy and simple to understand GUIs so that challenged employees can also work. Contributed at onsite and offshore locations.
• Various Activities I was involved in,
• Client interaction for requirement gathering, base lining releases and testing.
• Co-ordination between onsite and offshore team.
• Preparing the Functional Specification and Design Specification documents at onsite.
• Leading module team members.
• Build process and enhancements.
• Configuration management.
• Designing the front-end and back-end modules of the application.
• Developing the backend scripts.
• Documenting Test Cases.
• Developing and testing application.

Feb 2003 – Feb 2005 · 2 yrs

• The project was for CIDSS, DRDO developed at client site at LRDE. Consists of automation of intelligence workflows. Project was based on RUP (Rational Unified Process) iterative model approach. Various rational tools like Rational Requiste pro, Rational Rose, Rational Robot were used. J2EE components (Servlets, JSPs and EJB) were used. Had successfully executed the responsibilities like project management, client interactions, induction and training of new resources.
• Various Activities I was involved in,
• Client interaction for requirement gathering, feasibility analysis, demo of application.
• Preparing the Design Specification documents and Use Cases.
• Designing the front-end and back-end modules of the application.
• Developing the backend scripts.
• Documenting Test Cases.
• Developing and testing application.
• Deploying and Testing with client.
• Training for different workflows to Army officials.
• Project Management Reviews.
• Audits for project.
• Estimations for enhancements.