Feb 2022 – Oct 2025 · 3 yrs 8 mos

Oct 2020 – Feb 2022 · 1 yr 4 mos

Jul 2019 – Oct 2020 · 1 yr 3 mos · On-site

• 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐲 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐓𝐞𝐚𝐦 𝐆𝐫𝐨𝐰𝐭𝐡: Scaled the QA team from 1 to 6 engineers, leading interviewing and onboarding. Developed a competency matrix and growth plans, driving continuous team development
• 𝟏-𝐨𝐧-𝟏 𝐌𝐞𝐞𝐭𝐢𝐧𝐠𝐬 & 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩: Held regular 1-on-1 meetings with personalized feedback and career coaching to support team performance and growth
• 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠: Streamlined onboarding, introducing new hires to project workflows, tools, and QA best practices for fast integration
• 𝐐𝐀 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Optimized test cases, removing redundancies to improve regression efficiency. Implemented a unified QA workflow with release checklists and test standards. Introduced risk-based testing, reducing regression time by 20%
• 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: Led product demos, effectively communicating QA insights across teams
• 𝐓𝐞𝐬𝐭𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Reviewed functional/non-functional requirements, working with E2E, and API test layers. Web and mobile testing (Android/iOS)
• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐈𝐬𝐬𝐮𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Resolved production issues through root cause analysis and cross-team collaboration
• 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Maintained test plans, manual/automated cases, and knowledge bases for QA consistency

Mar 2018 – Jul 2019 · 1 yr 4 mos · On-site

• 𝐐𝐀 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: Optimized QA processes by implementing best practices, identifying automation opportunities, and improving workflows to boost efficiency and defect detection
• 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: Led product demos, translating technical concepts for stakeholders and gathering feedback to align QA efforts with business goals
• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐈𝐬𝐬𝐮𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Investigated and resolved production issues, performing root cause analysis and implementing preventive measures to ensure product reliability
• 𝐓𝐞𝐬𝐭𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Performed functional/non-functional, regression, API, and mobile testing, ensuring product quality, system stability, and seamless user experience
• 𝐓𝐞𝐬𝐭 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Created and maintained test plans, test cases, and a knowledge base to ensure QA consistency and speed up onboarding
• 𝐈𝐌𝐏𝐀𝐂𝐓: Led end-to-end testing of a major web app redesign, from planning to release, ensuring high quality and on-time delivery. Optimized QA documentation, reducing onboarding time by 1.5x and improving team scalability and efficiency

Nov 2013 – Jan 2018 · 4 yrs 2 mos · On-site

• 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Led end-to-end project management for business process optimization initiatives using Lean Six Sigma (DMAIC, DMADV) methodologies
• 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: Defined project scope, objectives, and deliverables in partnership with stakeholders, creating detailed project plans and timelines
• 𝐂𝐫𝐨𝐬𝐬-𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧: Worked with department heads to identify needs and challenges, integrating feedback into process optimization strategies
• 𝐊𝐏𝐈 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠: Developed and monitored key performance indicators (KPIs) to measure the impact and success of optimization efforts
• 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞: Established quality assurance processes to evaluate the effectiveness and sustainability of optimized business processes

Feb 2009 – Nov 2013 · 4 yrs 9 mos