Oliver Krause

Customer Success Manager

Argentina3 yrs 11 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Led over 50 projects across diverse industries.
Built scalable marketing operations systems for measurable growth.
Expert in creating memorable customer experiences.

Stackforce AI infers this person is a Marketing Strategist with expertise in Hospitality, Fashion, and Tech industries.

Contact

Skills

Core Skills

Project ManagementMarketingCreative DirectionOperations ManagementCustomer Service

Other Skills

Creative StrategyCreative Problem SolvingCommunicationStrategic PlanningAdvertisingContract NegotiationExecutive ManagementLeadershipPublic RelationsDesign ThinkingCultural DiversityCreative Content CreationInbound MarketingCopywritingVisual Storytelling

About

Hi, I'm Ollie! For the past 8 years, I’ve helped brands in hospitality, lifestyle, fashion, and tech grow through clear positioning, strong storytelling, and content that resonates. My work sits between strategy and execution, defining brand identity, building marketing systems, and creating content that drives awareness and engagement, from social and UGC to campaigns and partnerships. Along the way I’ve worked with agencies, startups, NGOs in reforestation and animal welfare, hospitality venues, and concierge services, which shaped how I think about experiences: people don’t connect with products, they connect with emotions. I’ve worked closely with creators, talent, and brands, building partnerships and structuring collaborations that turn creative work into scalable opportunities. At the end of the day, whether it’s a brand or a journey, the goal is the same: create experiences people remember and want to talk about.

Experience

3 yrs 11 mos

Total Experience

1 yr 3 mos

Average Tenure

Current Experience

Fora travel

Travel Advisor

Mar 2026 – Present · 2 mos · Argentina · Remote

This past February I was in a small town in Brazil and ended up in a place that didn’t even have a sign outside.
Inside there were maybe six tables, the owner was cooking, and by the end everyone in the room was talking to each other. It was one of those evenings that quietly becomes the thing you remember most about a trip.
That’s the kind of travel I’m always looking for. Visiting places the locals choose.
I’ve spent years working in hospitality and concierge services, which mostly taught me that the best experiences rarely come from a list online; they come from knowing where to look, asking the right people, and paying attention.
So if you travel with me, I’m gonna curate experiences that are elevated, that romanticize nature and human connection. That’s my definition of Luxury Travel!

Hello mgmt nyc

Marketing and Operations Manager

Mar 2022 – Mar 2024 · 2 yrs · New York, NY

Restructured internal workflows across booking, scouting, and client servicing departments in a 20-year-established agency.
Standardized contract negotiation and image usage processes to reduce ambiguity and improve compliance.
Managed talent relationships and international placements, coordinating partnerships between creators, agencies, and brands• Led strategic client acquisition aligned with revenue objectives.
Oversaw monetization of digital platforms and brand collaborations.
Improved operational clarity and accountability across teams through structured systems and defined processes.
Coordinated cross-border placements and negotiations with global fashion stakeholders.

Creative DirectionContract NegotiationCreative StrategyMarketingExecutive ManagementLeadership+2

Wunderman thompson

Independent Creative Copywriter for Walgreens & UNITED Airlines

Sep 2021 – Mar 2022 · 6 mos · United States

Developed SOP-driven email marketing campaigns, landing pages, and advertising assets for enterprise-level accounts.
Worked within structured brand and compliance frameworks serving 8 distinct audience segments.
Contributed to campaigns reaching approximately 5M+ daily impressions across U.S. markets.
Collaborated within cross-functional agency teams operating under tight production cycles and approval structures.

Creative DirectionCreative StrategyMarketingStrategic PlanningDesign Thinking

Okrau

Marketing Consultant

Feb 2020 – Present · 6 yrs 3 mos

Led 50+ projects across hospitality, fashion, SaaS, NGOs, and tech.
Built scalable marketing operations systems: CRM automations, onboarding flows, content pipelines, campaign frameworks.
Coordinated multi-disciplinary remote teams (design, dev, UX/UI, performance, content) across LATAM, US & Europe.
Managed subcontractors, timelines, and budgets across 12 recurring collaborators.
Oversaw end-to-end execution from strategy to deployment across digital ecosystems.
Delivered measurable growth results including +50% follower growth in 6 weeks, 12K followers in 24 hours, and 6.4M views on a single campaign asset.

Project ManagementCreative StrategyMarketingCreative Problem SolvingCommunicationStrategic Planning+1

Kwikvet - pet care on-demand

Marketing Communications Manager

May 2018 – Sep 2019 · 1 yr 4 mos · Washington DC-Baltimore Area

Managed marketing and communications operations for a tech-enabled veterinary platform across 5+ major U.S. metro areas.
Built CRM automations, transactional email systems, and communication tools in coordination with CTO and CEO.
Led customer care team and remote monitoring operations.
Project-managed UX testing and product improvements for app optimization.
Supported multi-city recruitment strategy for veterinarians and technicians (LA, DC, NYC, Dallas, Miami).
Coordinated HR, freelancers, and digital agency partners.
Integrated marketing, product, and operations to support market expansion.

Creative StrategyMarketingStrategic PlanningOperations Management

Quintessentially

Lifestyle Manager & Personal Concierge for Celebrities and A-list Clients

Oct 2017 – May 2018 · 7 mos · Buenos Aires

Managed high-touch concierge operations for A-list clients, celebrities, athletes, politicians, and international nobility.
Coordinated complex logistics including international travel, reservations, private events, and bespoke experiences.
Maintained and negotiated relationships with luxury vendors and global suppliers.
Operated under strict SLA expectations, delivering time-sensitive solutions with zero margin for error.
Managed CRM systems and client records to ensure continuity and personalization of service.
Handled real-time troubleshooting and crisis resolution across multiple time zones.
Delivered elite, highly customized service experiences while balancing discretion, speed, and operational precision.

Customer ServiceMarketingCreative Problem SolvingCommunicationStrategic PlanningCultural Diversity