Nov 2023 – Jan 2026 · 2 yrs 2 mos · Bucharest, Romania · On-site

• Conduct detailed evaluation of resolved contacts/conversations.
• Assess compliance with business and compliance requirements as per SOP/
• guidelines.
• Identify the gap and share/update constructive feedback.
• Fulfilling daily deliverables and providing detailed instructions on new tasks.
• Individual contributor as part of a team with a focused scope of work.

Apr 2022 – Nov 2023 · 1 yr 7 mos · Bucharest, Romania · On-site

• Provide technical support solutions for B2B, B2C and B2E Turkish market on behalf of Google Workspace Project.
• Offer specialised technical services in software and hardware issues, CRM tool, product fulfilment tool, logistics, multi-channel customer communication.
• Maintain customer relationships through product support.
• Respond to client's inquiries via all available channels.
• Manage effectively all incoming incidents in a customer service environment.
• Gather information from customers and troubleshoot technical and account issues.

Dec 2020 – May 2021 · 5 mos · Bucharest, Romania · On-site

• Research, select and purchase merchandise from the Turkish market.
• Build relationship with suppliers and negotiate with them for the best pricing.
• Process requisitions and update management on status of orders.
• Update inventory and ensure that stock levels are kept at appropriate levels.
• Arrange transport of goods and track orders to ensure timely delivery.
• Coordinate with inventory team, management, and stockroom as required.

Jan 2001 – Jan 2020 · 19 yrs · Ankara, Turkey · On-site

• Supervising the organization of photography exhibitions, book launches, film screenings, presentations, and interviews within the AFSAD location.
• Assisting the production of AFSAD Cinema Festival (location and transport manager).
• Transport manager for AFSAD Film Event of the Month (responsible for scheduling and transportations of incoming directors).
• Supervising the monthly AFSAD photography trips.
• Supervising distribution and sales of association materials (Kontrast - the quarterly photography AFSAD magazine).
• Managing the association finances (coordination of payments received by the association and carrying out tax payment).
• Coordination of bimonthly seminars and workshops.
• Act as AFSAD representative during associations events and ensure the good organization of the event.
• Providing assistance and information to members of the association about future AFSAD activities.
• Responsible for newsletter sending and correspondence.
• Coordination of daily AFSAD operations.