Mar 2020 – Nov 2024 · 4 yrs 8 mos · Greater Seattle Area · Remote

• Leadership & AI-Driven Strategy
• Business Enablement at Scale: Directed a 100+ engineer organization responsible for the $2.5B+ commerce platform powering go-to-market systems. Aligned engineering strategy with revenue goals, enabling scalable infrastructure for growth.
• AI-Powered Customer Engagement: Modernized engagement systems reaching ~700M customers across email, in-app, and push channels. Integrated AI to personalize campaigns and optimize delivery timing, increasing engagement and revenue while cutting time-to-market by 50%. Upgraded experimentation infrastructure to enable 60% faster test cycles and decision-making.
• Commerce Platform Modernization: Re-architected subscription, billing, and payments systems to enable flexible packaging (bundles, trials, standalone). Reduced involuntary churn to single digits, saving ~$50M annually, and enabled faster product launches through a modular commerce stack.
• Operational Efficiency & Innovation Enablement: Automated high-effort workflows and built self-service tools for pricing, bundling, and packaging. Cut engineering effort by 50%, accelerating product iteration and enabling dynamic pricing and packaging experimentation.
• AI-Optimized Payments: Overhauled internal payment infrastructure. Embedded AI in rebill logic, routing decisions, and levers like debit routing, local settlement, and network tokenization. Delivered ~$40M in incremental revenue and reduced transaction fees by ~$500K annually.
• Trust, Security & Privacy Engineering: Launched a Privacy Engineering function, embedded Application Security into the SDLC, and deployed anti-abuse and anti-fraud systems. Strengthened customer trust while reducing compliance and reputational risk.

Sep 2015 – Mar 2020 · 4 yrs 6 mos · Greater Seattle Area · On-site

• AI & Machine Learning Leadership
• Pioneered Large-Scale AI Solutions at Amazon: Led two high-impact AI/ML teams that reshaped Amazon’s retail catalog strategy and Alexa’s customer request routing. Delivered scalable systems that processed billions of events daily and drove measurable business outcomes.
• Neural Network-Based Retail Mapping: Built Amazon’s first neural-network-powered auto-reverse mapping system to identify gaps in product coverage and enable precision pricing. Leveraged large-scale external catalog data to uncover missing SKUs and optimize price points, directly contributing to increased selection relevance and margin improvement.
• AI-Driven Alexa Routing Optimization: Owned Alexa’s routing infrastructure, handling billions of voice interactions per day. Applied ML models to improve disambiguation accuracy using real-time customer feedback loops. Shipped interactive AI-driven request clarification that enhanced response precision, cut failure rates, and scaled across all Alexa surfaces globally.

Oct 2013 – Aug 2015 · 1 yr 10 mos

• Led a team of 120+ professionals in Santiago to design and develop platforms for account acquisition, identity verification, fraud prevention, and product pre-screening offers.
• Expanded the interconnect platform globally, releasing multiple products on a microservice architecture.
• Built data assets to enhance customer insights for credit and fraud prevention.

Jan 2012 – Oct 2013 · 1 yr 9 mos

• Led a team of 35 developers and 4 development managers in designing and implementing the development process for the InterConnect Platform.
• Collaborated with engineering and product management teams to balance business and technical requirements for the InterConnect platform design and architecture.
• Utilized tools like Jira, Greenhopper, and Confluence to optimize and execute the team development process.
• Conducted code reviews and provided training on writing "clean code."

Apr 2009 – Jan 2012 · 2 yrs 9 mos

• Led the architecture, design, and implementation of the Interconnect platform, processing datasets for client insights.
• Re-architected InterConnect on open source tech, leading the migration plan for a seamless transition.
• Mentored and guided software engineers in platform development at Equifax, Santiago Province, Chile.

May 2007 – Apr 2009 · 1 yr 11 mos · Santiago Province, Chile

• Led the design, development, and testing of key applications, including a new system for Chilean Civil processing and a social security system for ING insurance.
• Successfully built the initial prototype for the Chilean Civil processing system, securing the project, and later led the design and development efforts.
• Implemented a social security system for ING insurance, enhancing operational efficiency and customer service.
• Developed strong skills in traditional development methodologies and project management.

Nov 2004 – May 2007 · 2 yrs 6 mos · Santiago Province, Chile

• Developed a new workflow application for Banco Santander's mortgage process using Java EE technologies.
• Added features post-release and incorporated JEE design patterns for enhanced functionality.
• Worked on the end-to-end stack and utilized JBPM for seamless workflow management.