Pankaj Aggarwal

Director of Engineering

Bengaluru, Karnataka, India15 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 15 years of engineering experience.
Proven leadership in driving customer experience initiatives.
Expertise in building scalable systems and cross-functional teams.

Stackforce AI infers this person is a Senior Engineering Manager with expertise in E-commerce and Fintech sectors.

Contact

Skills

Core Skills

Engineering ManagementEngineering LeadershipLeadershipTechnical MentorshipStakeholder ManagementPeople ManagementSoftware DevelopmentCore Java

Other Skills

Distributed SystemsApache KafkaProgram ManagementRedisDistributed CachingSoftware Development Life Cycle (SDLC)NO SqlAgile Project ManagementCollaborative Problem SolvingEmployee EngagementTeam GrowthStrategic PlanningWeb ServicesDrupalJ2EE Application Development

About

With 7+ years of experience in engineering leadership and 15+ years as overall experience, currently working as a Senior Engineering Manager at Flipkart. Focused on stakeholder management, team empowerment, and fostering innovation to deliver impactful engineering solutions. Demonstrates strong people leadership and collaboration skills, aligning with Flipkart’s mission to enhance customer experiences and drive organisational growth. Passionate about building scalable systems and fostering a culture of excellence through cross-functional teamwork and inclusive leadership.

Experience

15 yrs 8 mos

Total Experience

3 yrs 1 mo

Average Tenure

4 yrs 9 mos

Current Experience

Flipkart

2 roles

Senior Engineering Manager

Promoted

Apr 2024 – Present · 2 yrs 2 mos · On-site

Leading multiple charters in Customer Experience Org powering, faster and effective resolution for customers - In-house Chatbot (Powered by DS models and LLM Tech), Agent Chat platform with Agentic platform for assisted resolution powered by LLM, Customer communication platform, end-end CRM solution and IVR platform. Also, have led Change Order workflow platform and Incident tracking platform, Order Management platform in past years. Leading Org of 45+ engineerings.

Engineering ManagementEngineering Leadership

Engineering Manager

Aug 2021 – Mar 2024 · 2 yrs 7 mos · On-site

LeadershipEngineering Management

Nykaa

Engineering Manager

Apr 2020 – Aug 2021 · 1 yr 4 mos · Gurugram, Haryana, India · Hybrid

Led User Login and Session Management (USM) and User-Generated Content (UGC) teams for Nykaa Beauty, Fashion, and Nykaaman.
User Service
Address service
Session service
Rating and Reviews

Technical mentorshipStakeholder Management

Ihs markit | technology

Assistant Vice President

Apr 2016 – Apr 2020 · 4 yrs · Noida Area, India

Designed and developed solutions for multiple regulatory services and protocols enabling financial institutions to digitally comply with regional regulations.

People ManagementSoftware Development

Aristocrat gaming

2 roles

Senior Software Engineer

Promoted

Jan 2015 – Mar 2016 · 1 yr 2 mos · Noida, Uttar Pradesh, India · On-site

Built and integrated online casinos integrated with physical land-based casinos, ensuring a comprehensive feature set through a common CMS (Casino management system). Contributed to the development and maintenance of Online Gaming platform and multiple Services with multi-tenancy capabilities.

Software DevelopmentCore Java