Jun 2024 – Present · 2 yrs · Bengaluru, Karnataka, India · Hybrid

Feb 2021 – Jun 2024 · 3 yrs 4 mos · Bengaluru, Karnataka, India · On-site

• Heading the sales intelligence engineering team, where our mission is to help companies locate their targets within vast volumes of data and orchestrate their workflows on targetted data.

Jul 2017 – Feb 2021 · 3 yrs 7 mos · Gurugram, Haryana, India · On-site

• Architect for designing real-time Sports Betting System, which was successfully certified by the third party.
• Proud owner of end-to-end revamping a legacy high-volume transactional system (Payworld) for both Retailer Management System and Accounting System.
• Technical lead for ICs, who was working on high volume, concurrent data-driven messaging system.
• Code reviews of peers and coaching to deliver better code quality
• Setting up a process for the application monitoring
• Building highly scalable infra
• Improved application uptime to 99.99%
• Revamping the legacy systems to new tech which resulted the revenue increase by 30%

Dec 2016 – Jun 2017 · 6 mos · New Delhi Area, India

• Project:
• Worked on Shiprocket (Online Shipping Platform for e-commerce Sellers )
• Integrated Shiprocket with Ebay to fetch orders and ship
• Integrated Bluedart as a shipping partner
• Implemented service to automate monthly billing and invoicing
• Created a courier recommendation engine according to different parameters
• Re-structured wallet with concurrency support
• Different reports, rate versioning, scripts etc

Nov 2012 – Nov 2016 · 4 yrs · Gurgaon, India

• Kayako is the world's leading multichannel helpdesk - a customer support platform used by more than 30,000 organizations to build better customer relationships. We've brought the helpdesk a long way.
• Luckily I also had an opportunity to deliver some modules to the new product. Please sign up for a trial https://www.kayako.com/free-trial to have a look on the product.
• Working on backend development of the product
• Developing REST APIs and backend design for the product functionalities and new requirements
• Developing scalable microservices.
• LAMP Stack
• Beanstalk
• AWS RDS, Elastic Cache, S3
• Handling of incoming and outbound emails
• Redis
• SaaS and distributed systems
• Architect new projects
• PHPUnit
• Open Source Contributions:
• Monolog
• SwiftMailer
• Twig
• Github: https://github.com/pankaj-garg
• Twitter: https://twitter.com/gargpankaj15
• Stackoverflow: http://stackoverflow.com/users/1983761/pankaj-garg

Jul 2011 – Nov 2012 · 1 yr 4 mos · Gurgaon, India

• Skilrock is a Software Products & Services company specializing in technology solution for lottery, gaming and B2B industry. It is part of $2 billion Sugal & Damani Group, who are leaders of Indian lotteries & gaming market.
• Worked in Mobile Recharge domain
• Worked on PIN and Flexi recharge system
• Experienced working on VB Application (client application to communicate with system)
• Experience in SOAP APIs integration
• API Integrations with multiple mobile service providers
• Written front end application for complete RMS (agent, admin, retailer panel functionalities)
• Design and development of APIs for system
• Experienced sales related account in a B2B system
• Focused on bug free development