Pankaj Kumar Jha — Director of Engineering
Experienced Head Of Customer Experience & Operations with a demonstrated history of working in the Startup ecosystem. Skilled in Operations Management, Training Delivery, Management, Management Information Systems (MIS), and Risk Management.
Stackforce AI infers this person is a Customer Experience and Operations expert in the EdTech and e-commerce sectors.
Location: Bengaluru, Karnataka, India
Experience: 12 yrs 6 mos
Skills
- Operations Management
- Customer Experience
- Training Delivery
- Business Excellence
Career Highlights
- Proven expertise in enhancing customer experience.
- Strong background in operations management within startups.
- Skilled in strategic communications and flawless execution.
Work Experience
PW (PhysicsWallah)
Director- Operations (1 yr 9 mos)
Associate Director- Operations (1 yr 1 mo)
HealthifyMe
Head of Customer Experience (9 mos)
Sr. Manager-Customer Experience & Services (9 mos)
Startup
Business Operations Consultant (10 mos)
Spinny
Deputy General Manager (5 mos)
Licious - Born to meat
Head - Customer Experience (1 yr 4 mos)
RentoMojo
AVP- Customer Experience & Operations (1 yr 1 mo)
Head- Customer Insights (7 mos)
Manager- Customer Experience & Operations (6 mos)
Max Bupa
Asst Manager- Business Excellence (1 yr 9 mos)
iYogi Technical Services
Performance Specialist-Sales Operation & Quality (1 yr 4 mos)
Analyst-Sales & Compliance (1 yr 2 mos)
Education
Bachelor’s Degree at Amrit Science Campus, Kathmandu, Nepal
Schooling at Kendriya Vidyalaya Kathmandu, Nepal
