May 2024 – Present · 2 yrs 1 mo

• Leading the strategy and product vision for traveler identity experience holistically to adopt more robust and advanced authentication methods for a seamless and secure experience for travelers
• Lead the strategic transition from a legacy login stack to a unified, universal login system, integrating secure Email and SMS OTP authentication to boost overall authentication rates.
• Leading the implementation of Email Intelligence and AI-driven analysis during account registration to detect and block fraudulent elements and users
• Defining target metrics and aligning the product vision with company goals
• Collaborating with technical and design teams to develop detailed product requirements, ensuring compliance and legal acceptability while maintaining high operational standards.
• Designing and implementing A/B tests and POCs, achieving SLA performance exceeding 95% and ensuring flawless, zero-defect launches through extensive UAT sessions.
• Mentoring and empowering fellow product managers, fostering a culture of continuous innovation and excellence.

Mar 2021 – May 2024 · 3 yrs 2 mos

• Launched Expedia’s proprietary screen recording application with industry-leading features, generating annual savings of approximately $2M
• Developed the roadmap for enhancing the home-grown softphone application, elevating SLA performance to 99% and significantly improving user engagement.
• Built EG’s agent performance tracking tool based on LLM and NLU models to evaluate agent-traveler interactions, driving improvements in CSAT and NPS
• Successfully onboarded new cohorts, including a 12K+ agent population, by leveraging comprehensive usability studies and competitive analysis to drive a 15% increase in platform adoption.
• Partnered with external entities (e.g., AWS) to streamline development and avoid redundant efforts.
• Led A/B experiments and POCs ensuring the product remained market-leading.

Apr 2017 – Mar 2021 · 3 yrs 11 mos

• Developed and executed project and program roadmaps in collaboration with engineering teams.
• Contributed to requirements definition and UAT planning for successful project deployment.
• Architected project execution strategies and implemented comprehensive project tracking systems.
• Served as primary point of contact to resolve dependencies and impediments, ensuring smooth project execution.
• Managed project resources, backlogs, and stakeholder communications.
• Monitored and reported on project timelines, risks, and mitigation strategies.