Pavila Sarathikamalan

Business Analyst

Bengaluru, Karnataka, India6 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in Salesforce CRM solutions and digital transformation.
Proven track record in requirement gathering and process analysis.
Strong collaborative approach enhancing user satisfaction.

Stackforce AI infers this person is a Salesforce-focused Business Analyst with expertise in CRM solutions and digital transformation.

Contact

pavilasarathi98@gmail.com LinkedIn

Skills

Core Skills

SalesforceCrm SolutionsApplication Development

Other Skills

Adobe PhotoshopAnalytical SkillsApex Data LoaderApplication ConfigurationClient CoordinationContent WritingCopadoCorporate CommunicationsCustom ObjectsData AnalysisData ManagementDigital MarketingEmail EtiquetteEnergy Consumption CalculationGreen Building Design

About

Delivering scalable CRM solutions through a strong blend of functional analysis, stakeholder engagement, and technical knowledge. I have led the end-to-end design and execution of business processes in Salesforce, ensuring alignment with user needs and organizational goals. I bring deep expertise in: ✅Requirement Gathering & BRD creation ✅User Stories, Process Mapping, and Gap Analysis ✅Sales & Service Cloud, Flows, Process Builder, Validation Rules ✅UAT planning, user training, and post-implementation support ✅Data Loader, Reports & Dashboards, Microsoft Excel, and Confluence My approach is collaborative and detail-oriented, focused on identifying pain points and translating them into practical Salesforce solutions that improve efficiency, reduce errors, and enhance user satisfaction. 🚀 Actively seeking new opportunities where I can contribute to digital transformation, CRM optimization, and impactful decision-making. Let’s connect if you’re hiring for a Business Analyst or would like to collaborate!

Experience

6 yrs 11 mos

Total Experience

3 yrs 5 mos

Average Tenure

3 yrs 7 mos

Current Experience

Zscaler

Business Analyst

Nov 2022 – Present · 3 yrs 7 mos · Bangalore · Hybrid

▪️ Configure Salesforce CRM platform ensuring system reliability and alignment with user needs.
▪️Support digital initiatives by gathering requirements, analyzing processes, and configuring solutions.
▪️Collaborate with IT, vendors, and business teams to deliver enhancements, integrations, and application improvements.
▪️Provide user training, documentation, and support to improve adoption and usability.

Salesforce CRMRequirement GatheringProcess AnalysisUser TrainingSalesforceCRM Solutions

Accenture

2 roles

Application Development Analyst

Promoted

Jun 2021 – Oct 2022 · 1 yr 4 mos · Bangalore

Contributed to all levels of the Salesforce lifecycle including planning, configuring, and developing custom objects, fields, and integrations with other business applications.
Involved in coordinating with clients, gathering technical requirements, compiling and executing them by configuration in the Salesforce org.
Conducted thorough Analysis of client's needs, and specifications and identified risks, business implications, and other cross-functional team dependencies.
Initiated multiple Knowledge sharing sessions and provided KT to new joinees.

Salesforce LifecycleTechnical RequirementsCustom ObjectsClient CoordinationSalesforceApplication Development

Application Development Associate

May 2019 – May 2021 · 2 yrs · Bangalore

Worked closely with a Rail Transportation firm's Key Users and End users on the service cloud and sales cloud platform.
Designed, built, and configured applications to meet business process and application requirements.
Strategized Solutions in finding Root causes and KPIs by Analysis and promptly resolved user production issues by incidents/ticket management and enhancement requests.

Service CloudSales CloudApplication ConfigurationIncident ManagementSalesforceApplication Development

Earthonomic engineers

Special Project Intern

Mar 2019 – Apr 2019 · 1 mo · Chennai, Tamil Nadu, India

Designed, modelled and Calculated the energy consumption for our college campus through IES Software.
The IES Software is an application certified for Green Building Design.

IES SoftwareEnergy Consumption CalculationGreen Building Design

Indian railways

Student Trainee

Jun 2017 – Jun 2017 · 0 mo · Chennai, Tamil Nadu, India · On-site

Integral Coach Factory is a rail Coach Manufacturing Unit established under the ministry of railways.

Steel authority of india limited

InPlant Trainee

May 2017 – May 2017 · 0 mo · Salem, Tamil Nadu, India

Shadowed Senior Team members to acquire practical knowledge and learn the various job functionalities.
Collected data to prepare a detailed report on the overall experience as a trainee.