Piyush Gupta

Business Development Executive

Delhi, India21 yrs 7 mos experience

Key Highlights

  • Expert in customer experience and satisfaction strategies.
  • Proven track record in building teams from the ground up.
  • Strong leader with a knack for authentic customer connections.
Stackforce AI infers this person is a strategic leader in customer experience and business growth within the Fintech sector.

Contact

Skills

Core Skills

StrategyCustomer ExperienceProject ManagementCareer Management

Other Skills

Skilled Multi-taskerCustomer SatisfactionInteractive Voice Response (IVR)PresentationsDigital ChannelsMarket ResearchManagementData AnalysisBusiness StrategyFinancial ModelingManagement ConsultingBusiness AnalysisProject PlanningAnalyticsTeam Management

About

I am a mission-driven individual adept at balancing deep thinking with bias for action. I enjoy solving problems through structured first principle thinking and providing short-term fixes and long-term solutions. I wear multiple hats at work. Customer is my favorite hat. I believe in the power of building authentic connections with customers and with teams. Empathy and transparency are skills that come naturally to me and help me be a strong leader. I love to bring my authentic self to work. I have stood multiple teams from the grounds-up in large organizations. I have a knack in building trustworthy relationships across the C-suites. I will love to have a conversation around growth strategy and operations transformation in your organization.

Experience

21 yrs 7 mos
Total Experience
2 yrs 9 mos
Average Tenure
1 yr 9 mos
Current Experience

Paytm

Head of Business Growth & Insights

Sep 2024Present · 1 yr 9 mos

Bharti enterprises

Head of Strategy & MD’s Office, Financial Services

Sep 2022Sep 2024 · 2 yrs · Delhi, India

Skilled Multi-taskerStrategy

Barclays

Vice President Transformation

Jan 2021Sep 2022 · 1 yr 8 mos

Monitor deloitte

Engagement Manager

Jun 2016Jan 2021 · 4 yrs 7 mos · New Delhi Area, India

Skilled Multi-taskerCustomer SatisfactionCareer ManagementInteractive Voice Response (IVR)Customer ExperiencePresentations+2

Deloitte consulting

2 roles

Senior Consultant

Promoted

Jun 2014May 2016 · 1 yr 11 mos

Skilled Multi-taskerCustomer SatisfactionInteractive Voice Response (IVR)Customer ExperiencePresentationsDigital Channels+1

Consultant

Jun 2012Jun 2014 · 2 yrs

Customer SatisfactionInteractive Voice Response (IVR)Customer ExperiencePresentationsDigital Channels

Value partners

Summer Intern

Apr 2011May 2011 · 1 mo

  • Devised long-term growth strategy to increase market penetration for a major media company in India
  • Recommended steps to enhance digital cable TV proposition and develop broadband development plan
  • Identified potential acquisitions for an automotive parts manufacturer planning to enter India

Indian institute of management, ahmedabad

2 roles

Co-ordinator, Student Placement Committee

Promoted

Jan 2011Mar 2012 · 1 yr 2 mos

Career Management

Student

Jun 2010Mar 2012 · 1 yr 9 mos

  • Industrial Scholar (Rank-22 - Top 5%) based on First Year CGPA in a batch with a strength of 385

D.e.shaw and co.

Member - Information Technology

Jun 2008May 2010 · 1 yr 11 mos

Netaji subhas institute of technology

Student

Jan 2004Jan 2008 · 4 yrs

Education

Indian Institute of Management Ahmedabad

PGDM

Jan 2010Jan 2012

Netaji Subhas Institute of Technology

B.E. — Information Technology

Jan 2004Jan 2008

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