Pola Hano

Product Manager

Cairo, Egypt3 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Managed IT support for over 900 devices.
Achieved perfect customer satisfaction rating.
Developed a new UI for an open-source application.

Stackforce AI infers this person is a skilled IT support specialist with experience in frontend development and customer service.

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Skills

Core Skills

Service DeskTroubleshootingHelp Desk SupportSoftware TroubleshootingFrontend DevelopmentWeb Applications

Other Skills

Adobe PhotoshopAgile MethodologiesAlgorithmsAmazon Web Services (AWS)AndroidAndroid DevelopmentAndroid StudioAngularBootstrap (Framework)CSSCareer ManagementCascading Style Sheets (CSS)Client RequirementsCloud ComputingComputer Engineering

About

IT Help Desk Specialist | Problem Solver | Tech Enthusiast As a fresh graduate in Computer Engineering, I am passionate about troubleshooting technology-related issues and empowering users. I have previously managed a network within the Egyptian Armed Forces, which involved: - Managing a network consisting of over 50 PCs, printers, and scanners for around 8 different departments. - Installing and configuring computer systems, as well as diagnosing hardware and software faults. - Verifying that every device and software is functioning correctly, either over the phone or in person. I am highly motivated to provide diligent and efficient IT support, and I am confident in my ability to assist you in overcoming any technical difficulties that you may encounter. Please allow me the opportunity to offer my expertise and support in addressing your IT needs.

Experience

3 yrs 1 mo

Total Experience

1 yr 6 mos

Average Tenure

2 yrs 1 mo

Current Experience

Link development

2 roles

Senior IT Support Engineer

Promoted

Jan 2025 – Present · 1 yr 5 mos · On-site

Service Desk Engineer

Apr 2024 – Dec 2024 · 8 mos · On-site

Responsible with a small team for asset management for 900+ laptops and other devices.
Responsible for OS and application installation, troubleshooting, and administration.
Attained a customer satisfaction perfect rating.
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance in softwares like: applications, OS, and M365 and Solving Hardware issues.
Presenting an orientation for new hire and make sure they received and configured their laptops properly.

Service DeskTroubleshooting

Egyptian armed forces

Information Technology Technical Support

Feb 2023 – Feb 2024 · 1 yr · Cairo, Egypt · On-site

I was responsible for installing and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems, either over the phone or in person.

Help Desk SupportSoftware Troubleshooting

Google summer of code

Google Summer of Code Intern @ SCoRe Lab

May 2021 – Aug 2021 · 3 mos · Egypt

Score lab

Frontend Developer

May 2021 – Aug 2021 · 3 mos · Egypt · Remote

I've worked on an open-source project called (Image Lab). I was responsible for redesigning and developing a totally new UI for the already existing application based on the requirements of the stakeholders (The mentors of that project). After making the design ready, I implemented it using web technologies like : HTML, CSS, JS and ElectronJS .

GitElectron.jsFrontend DevelopmentWeb Applications