Pooja Kaushal

CEO

Chandigarh, Chandigarh, India8 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Proven track record in team management and operations.
Expertise in KYC and compliance operations.
Successful city launches and quality management in logistics.

Stackforce AI infers this person is a skilled operations manager with a focus on compliance and logistics in the internet industry.

Contact

Skills

Core Skills

Team ManagementKycKyc VerificationQuality ManagementLogistics Management

Other Skills

eddScreeningTeamworkFinancial ReportingFinancial AnalysisTeam CoordinationTeam MotivationSARCoachingPeople ManagementChange ManagementEmployee EngagementInterpersonal SkillslogisticsSOP implementation

About

Success driven team player who worked with different teams. Operation support specialist in internet industry. Skilled in operations management, Microsoft Word,Public speaking Training delivery, QMS management, project handling and implementations of new SOP .

Experience

8 yrs 8 mos

Total Experience

1 yr 5 mos

Average Tenure

2 yrs 4 mos

Current Experience

Revolut

Team Lead

Feb 2024 – Present · 2 yrs 4 mos · India · Remote

KYCeddScreeningTeam ManagementTeamwork

Taskus

2 roles

Team Leader( Compliance operations safety and trust)

Promoted

Mar 2022 – Feb 2024 · 1 yr 11 mos

KYC VerificationKYCeddFinancial ReportingFinancial AnalysisTeam Management+8

Global Compliance Analyst

Jun 2021 – Mar 2022 · 9 mos

Mhril

Collection Agent

Mar 2021 – Jun 2021 · 3 mos · Chandigarh, India

Amazon

Operation Associate

Jun 2020 – Jan 2021 · 7 mos · Chandigarh, India

Ubereats

Community Operation Executive

Aug 2018 – Feb 2020 · 1 yr 6 mos · Chandigarh, Chandigarh, India

I was a core team member to Successfully launching multiple cities like Ludhiana, Amritsar.
Responsible for City Courier supply& onboarding training & development , logistics and quality management.
SOP's for training & other processes Implementing the Quality Management System in 7 cities focusing on driver quality and driver communications.
Handling weekly payouts and Gl Escalations.
PSR lead for city operation and onboarding and quality management of the cities.
Co-ordinating Samaj and quality retraining of the cities.

Uber india systems private limited

Partner Support Representative Uber

Apr 2017 – Aug 2018 · 1 yr 4 mos · Chandigarh, Chandigarh, India

Being a part of Uber I have learned a lot of things.
Regular checkup for all their mandatory documents.
Onboarding process of new partners in Uber.
How to make them improve their quality of service to the customers.
Responsible for training and for all new updates to the partners.
Met many partners face to face and shared their great experiences.
Learned how to make a startup profitable.
Learned how to catch partners who all are doing fraud to the company.
Took part in many rider side promotional events.
Calling Expert ( 8 months ) Handling calls for lead generation , new supply , problem resolution re-engagement and quality management Extra.