Poojitha K — Associate Consultant
I build fraud and financial crime programs that protect revenue, satisfy regulators, and scale. Over 9 years across Noon.com, Amazon and global fintech clients, I've done what most risk professionals only document in policy: prevented $1.2M+ in fraud losses, recovered 70% of bad debt through chargeback programs I designed from zero, improved dispute win rates by 20–35% through evidence optimization, cut operational costs by 35% through workflow automation, and led 12-person teams through high-volume, high-stakes environments without SLA breach across 50,000+ cases. My expertise sits at the intersection of four things most organizations struggle to combine: → FINANCIAL CRIME OPERATIONS: AML, KYC/KYB, EDD, FINTRAC compliance, multi-jurisdictional risk frameworks across Canada, US, India, and Sri Lanka. I don't just review policy - I write it, implement it, and audit it. → FRAUD STRATEGY & PAYMENTS RISK: Transaction fraud, application fraud, account takeover, first party abuse, card network rules (Visa/Mastercard/AmEx). I've built detection systems, rules engines and risk dashboards that gave leadership real-time visibility where they previously had none. → CHARGEBACK & DISPUTE OPERATIONS: I launched the GCC region's entire chargeback function from scratch. End-to-end: intake categorization, evidence preparation, Visa/Mastercard/AmEx network submissions, issuer communication, SLA governance, and team training. The result was 70% bad debt recovery and a 20–35% improvement in dispute win rates. I've managed dispute backlogs exceeding 50,000 cases without an SLA breach and advised merchants on dispute prevention, friendly fraud patterns, and first-party abuse controls. → TEAM & OPERATIONS LEADERSHIP: Managed 12 analysts, built KPI frameworks tracking 15+ metrics, standardized SOPs and delivered automation tools that reduced manual effort by 40% all while maintaining performance and culture. I'm currently based in the GTA actively targeting Manager, Senior Manager, and Team Lead roles in fintech, banking, and payments specifically in fraud strategy, AML/financial crime, chargeback operations, risk operations, and compliance. If you're hiring for someone who can walk in on Day 1 and make an impact - you can contact me via mail: karnampoojitha@gmail.com
Stackforce AI infers this person is a Fintech Risk Leader with expertise in fraud prevention and compliance.
Location: Oakville, Ontario, Canada
Experience: 8 yrs 1 mo
Skills
- Risk Automation
- Operational Optimization
- Regulatory Compliance
- Risk Operations
- Risk Management
- Chargeback Operations
- Fraud Investigations
Career Highlights
- Prevented over $1.2M in fraud losses.
- Recovered 70% of bad debt through chargeback programs.
- Led teams through high-volume environments without SLA breaches.
Work Experience
Clarity Travel Technology Solutions
Risk Manager (3 mos)
Chargeback Zero
Consultant (Fraud Operations & Risk Automation) (1 yr)
noon
Team Lead (2 yrs 10 mos)
Senior Risk Analyst (1 yr 5 mos)
Amazon
Senior Escalation Specialist (3 yrs 8 mos)
Transaction Risk Investigator (3 yrs)
Transaction Risk Investigator (3 yrs)
Education
Sri Venkateswara College of Engineering and Technology at The Indian School of English
