Mar 2024 – Present · 2 yrs 3 mos · Remote

• At Inforida, our mission is to transform the world of education by providing effective solutions that make it easier for educators to help students achieve success. We believe that every student has the potential to learn and grow and that it's our responsibility to provide the tools and resources that enable educators to unlock that potential.
• Our focus is on providing easy-to-use and affordable technology solutions that help educational institutions operate more efficiently and effectively.
• https://inforida.com

Feb 2022 – May 2024 · 2 yrs 3 mos

Feb 2020 – Feb 2022 · 2 yrs

• Databricks is the leader in unified analytics and was founded by the original creators of Apache Spark™ .
• Roles and Responsibilities includes understanding customer requirements/challenges in terms of Data pipelines and providing solutions accordingly. Working on technologies like Spark, Scala, Python, AWS, Azure, Shell script, Docker, Kubernetes, Restful APIs etc.

Jul 2019 – Feb 2020 · 7 mos

Mar 2018 – Jul 2019 · 1 yr 4 mos

•  Troubleshooting unique solutions for customers' issues.
•  Proactively Identifying Customer Impact
•  Creating Support SOPs for new Products
•  Driving customer communication during critical events
•  Advocating product improvements and threats.

Oct 2017 – Feb 2018 · 4 mos

•  Responsible for Client communication spread across the Globe.
•  Quality Analysis and Reporting.
•  Troubleshooting L2/L3 Business Critical Issues

Sep 2016 – Oct 2017 · 1 yr 1 mo

•  Resolving Tickets within SLA and assisting customers.
•  Monitoring services
•  Troubleshooting service outages.
•  Troubleshooting Load and other performance issues.
•  Remote Infrastructure Management.