Dec 2024 – Present · 1 yr 5 mos · Bhilwara · Remote

Jun 2024 – Dec 2024 · 6 mos · Indore, Madhya Pradesh, India · On-site

• Elite :
• Provide dedicated services to elite customers.
• Organize exclusive events and programs for elite members.
• Foster loyalty and engagement among elite customers.
• Address and resolve elite customer issues promptly.
• Manage elite customer cards and benefits programs.
• Acquire and manage partnerships with kirana shops for elite customer services
• CRM:
• Develop and execute CRM strategies.
• Enhance customer retention and satisfaction.
• Analyze customer data for trends and insights.
• Tailor marketing efforts based on data analysis.
• Collaborate with marketing and sales teams.
• Customer complaints solution
• activities for customers
• Maintain Customer Relationship
• FOH :
• Oversee daily front-end operations.
• Ensure smooth and efficient customer interactions.
• Implement and maintain standard operating procedures for customer service.
• Train and mentor FOH staff.
• Refund Return releted queries
• Customer Setisfaction

Sep 2023 – Jun 2024 · 9 mos · Guwahati, Roorkee · Remote

• coordinate supply chain activities for new product development (NPD) projects.
• Develop and maintain project timelines.
• Collaborate with R&D, manufacturing, marketing, and procurement.
• Design and implement supply chain strategies.
• Conduct risk assessments and optimize inventory levels.
• Identify and manage suppliers, negotiate contracts.
• Monitor and control costs, develop cost models.
• Ensure quality standards and address issues.
• Facilitate cross-functional communication and updates.

Jan 2023 – Aug 2023 · 7 mos

• 𝐎𝐯𝐞𝐫𝐬𝐞𝐞 𝐃𝐚𝐢𝐥𝐲 𝐒𝐭𝐨𝐫𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬:
• Ensure smooth functioning of the store on a daily basis.
• 𝐌𝐚𝐧𝐚𝐠𝐞 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐋𝐞𝐯𝐞𝐥𝐬 𝐚𝐧𝐝 𝐒𝐮𝐩𝐩𝐥𝐢𝐞𝐬:
• Monitor and control inventory levels.
• Place orders for supplies as needed.
• Ensure compliance with Planogram (POG) standards.
• 𝐏𝐫𝐢𝐜𝐞 𝐚𝐧𝐝 𝐏𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬:
• Implement pricing and promotional strategies.
• Maintain Shelf Edge Label (SEL) process.
• 𝐇𝐚𝐧𝐝𝐥𝐞 𝐆𝐑𝐍𝐬/𝐄𝐓𝐍 𝐒𝐜𝐫𝐨𝐥𝐥𝐢𝐧𝐠 𝐚𝐧𝐝 𝐆𝐑𝐃𝐂 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬:
• Manage Goods Received Notes (GRNs) and Electronic Transfer Notes (ETNs).
• Handle Goods Returned to Distribution Center (GRDC) processes.
• 𝐌𝐚𝐧𝐚𝐠𝐞 𝐃𝐌𝐒, 𝐏𝐈𝐒, 𝐃𝐒𝐈𝐑, 𝐚𝐧𝐝 𝐂𝐚𝐬𝐡𝐢𝐞𝐫 𝐒𝐜𝐚𝐧 𝐒𝐩𝐞𝐞𝐝:
• Supervise Data Management System (DMS), Product Information System (PIS), and Direct Store Item Request (DSIR).
• Monitor cashier scan speed for efficiency.
• 𝐄𝐧𝐬𝐮𝐫𝐞 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐅𝐒𝐒𝐀𝐈 𝐀𝐮𝐝𝐢𝐭𝐬 𝐚𝐧𝐝 𝐒𝐭𝐨𝐫𝐞 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬:
• Ensure compliance with Food Safety and Standards Authority of India (FSSAI) audits.
• Maintain store standards for cleanliness and organization.
• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐓𝐞𝐚𝐦 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞:
• Address customer complaints promptly and effectively.
• Manage team performance and provide necessary support and training.
• 𝐌𝐨𝐧𝐢𝐭𝐨𝐫 𝐂𝐚𝐬𝐡𝐢𝐞𝐫 𝐒𝐜𝐚𝐧 𝐒𝐩𝐞𝐞𝐝 𝐚𝐧𝐝 𝐋𝐨𝐲𝐚𝐥𝐭𝐲 𝐂𝐚𝐫𝐝 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:
• Monitor cashier scan speed to optimize checkout efficiency.
• Manage multiple swipe loyalty card transactions.
• 𝐂𝐨𝐧𝐝𝐮𝐜𝐭 𝐒𝐩𝐨𝐭 𝐚𝐧𝐝 𝐌𝐲𝐬𝐭𝐞𝐫𝐲 𝐀𝐮𝐝𝐢𝐭𝐬:
• Conduct spot and mystery audits to assess store performance.
• Ensure compliance with Merchandising Manuals (MM).
• 𝐌𝐚𝐢𝐧𝐭𝐚𝐢𝐧 𝐒𝐭𝐨𝐫𝐞 𝐇𝐲𝐠𝐢𝐞𝐧𝐞 𝐚𝐧𝐝 𝐀𝐫𝐭𝐢𝐜𝐥𝐞 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠:
• Ensure store hygiene standards are met.
• Track inventory of over 7,000 articles for accuracy and replenishment needs.

Dec 2021 – Jan 2023 · 1 yr 1 mo

• 𝐂𝐡𝐞𝐜𝐤𝐨𝐮𝐭 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:
• Oversee smooth and efficient transactions.
• Optimize queue management during peak hours.
• 𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧 𝐀𝐜𝐜𝐮𝐫𝐚𝐜𝐲:
• Ensure precise handling of cash, cards, and refunds.
• Implement checks to minimize errors.
• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞:
• Prioritize addressing customer needs and questions.
• Lead by example in providing exceptional service.
• 𝐒𝐭𝐚𝐟𝐟 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:
• Train and educate staff on policies and products.
• Foster a positive work environment.
• 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧:
• Handle disputes promptly and effectively.
• Establish clear escalation procedures.
• 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭:
• Analyze data to identify bottlenecks.
• Implement technology solutions and optimize staffing.
• 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:
• Assist with stock replenishment and monitoring.
• Participate in inventory audits.
• 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲:
• Ensure adherence to regulations and security protocols.
• Provide ongoing training on data protection and fraud prevention.
• 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐒𝐤𝐢𝐥𝐥𝐬:
• Coordinate with staff and other departments.
• Communicate clearly with customers.
• 𝐓𝐞𝐚𝐦 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧:
• Work closely with other managers and departments.
• Foster a collaborative culture for a cohesive shopping experience.

Jul 2016 – Dec 2021 · 5 yrs 5 mos

• Experience over seeing multiple task and managing employees successfully. Hard working professional committed to providing outstanding customer service and assistance.
• Recruitment and Retention.
• Manpower Management.
• Check-out Management.
• Ofline -Online Store Operations
• Retail Marchandising.
• Profitability Analyst.
• Strategic Planing.
• Best Customer Service.
• Vendor Management.
• Store Planing And design.
• Shrinkage And Loss Prevention.
• Budget / Financial Administration.

Jan 2016 – Jul 2016 · 6 mos · Gandhidham, Gujarat, India · On-site

• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐫𝐨𝐜𝐮𝐫𝐞𝐦𝐞𝐧𝐭:
• Develop cost-effective procurement strategies.
• Align strategies with company goals and objectives.
• 𝐒𝐮𝐩𝐩𝐥𝐢𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:
• Cultivate strong relationships with suppliers.
• Negotiate favorable terms and ensure timely deliveries.
• 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧:
• Maintain optimal inventory levels.
• Minimize excess stock while ensuring availability.
• 𝐂𝐨𝐬𝐭 𝐒𝐚𝐯𝐢𝐧𝐠𝐬:
• Identify opportunities for cost reduction.
• Negotiate favorable pricing and terms with suppliers.
• 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞:
• Ensure purchased products meet quality standards.
• Implement quality control measures.
• 𝐑𝐢𝐬𝐤 𝐌𝐢𝐭𝐢𝐠𝐚𝐭𝐢𝐨𝐧:
• Identify and mitigate supply chain risks.
• Develop contingency plans for potential disruptions.
• 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧:
• Collaborate with other departments.
• Ensure procurement aligns with overall business objectives.
• 𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:
• Administer contracts effectively.
• Ensure compliance with contractual agreements.
• 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭:
• Continuously improve procurement processes.
• Identify areas for streamlining and optimization.
• 𝐁𝐮𝐝𝐠𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:
• Develop and manage procurement budgets.
• Optimize spending to achieve cost savings.