Feb 2020 – Sep 2022 · 2 yrs 7 mos · Bengaluru, Karnataka, India

• Led Growth Engineering, Retention Engineering, Platform Engineering, Partners Engineering, and DocStat Engineering teams.
• Led the initiative and conceptualized an omnichannel journey for offline customers for Pharmeasy.
• ​​Partnered with product owners, designers, and business stakeholders to build teams’s roadmaps and establish goals for the teams based on strategic insights.
• Collaborated with other engineering leaders and teams to drive leverage and technical craftsmanship in the larger engineering organization.
• Responsible for implementing tools and processes to optimize product engineering throughput and quality of the SaaS products in the Assisted services
• Built segmentation service for PE which is used to improve the personalized experience for customers and helped PE to save the burn on customer acquisition by 15%.
• Led the effort to improve DocStats app experience for Doctors during the order journey. Also leading multiple initiatives to improve profit margins through DocStats system.
• Led a team of 15 FTE including Dev Manager, Senior Engineers, and Associate Architects.
• Transitioned teams to an agile delivery model and set standards for other teams to follow.
• Hiring talent & building rightly skilled engineering teams.

May 2013 – Feb 2020 · 6 yrs 9 mos · Bengaluru Area, India

• Projects:
• Real Time Business Monitoring for Assist Chat Platform.
• Restification of Business Monitoring Stats for third party consumption.
• Meta Config Micro-Service for Storing and retrieving queue,account and client specific configuration.
• [24]7 Messaging for Facebook Messenger : Provide an Integration Platform between FB and [24]7 Assist Chat. It also provide asynchronous chat along with Live chat between Customer Care Executive and FB user.
• Assist For Voice:- Provide an easiness to the Voice agent to interact with the End-User who are using SmartPhone. Using this platform Voice agent can push rich content to End-user instead of providing all information over voice.
• Worked on Component for Business Monitoring to generate stats in real time for so Monitoring Panel.
• [24]7 Assist Chat Platform
• Assist is a SAAS platform which enables Customer Care Executive to interact with their customer using chat.
• Contributions:
• Architect and develop multiple product and features from sketch
• Design and Developed micro-service for Async behavior of Interactions.
• Worked on network and deployment architecture of AFV.
• Setup infra for Redis and Mongodb
• Developed framework to enable Omni Channel Interaction in Assist.
• Worked on enabling Voice integration with Assist platform so that agents can push smart HTML app to the visitor smartphones.

Apr 2011 – May 2013 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Expicient's new cloud-based mobile commerce platform (ExMobility) helps retailers establish and extend their mobility footprint. Several top retail mobile applications are based on this in-house evolving platform.
• Contributions:
• Developed multiple iOS e-commerce Applications.
• Memory profiling and memory leaks removal led to 23% improvement in on-device performance
• Leading a core team of 4-5 developers
• Technical feasibility analysis and estimation of customer requirements

Jan 2007 – Mar 2011 · 4 yrs 2 mos · Hyderabad, Telangana, India

• Projects:
• Duet Enterprise for Microsoft Office SharePoint and SAP
• SE work for Duet for Microsoft Office and SAP - 1.5 (minor versions)
• Duet for Microsoft Office and SAP - 1.5
• Contributions:
• Designed and implemented end-end Setup and Deployment feature of “Duet Enterprise” using SharePoint BDC infrastructure and WIX for SharePoint n-Farm Server
• Designed and implemented Duet Archiving/Restoring feature for “Duet 1.5”
• Designed and implemented ConfigSetting feature for “Duet 1.5”
• As a member of the sustained engineering team for Duet 1.5, handled customer issues and released multiple service packs and hot fixes
• Worked on improving the performance of Metadata Server for Duet 1.5
• Worked on the multiple product life cycles of “Duet 1.5” (1 Major version, 2 service packs, and many hot fixes) and contributed to the successful release of the product.

Jun 2005 – Dec 2006 · 1 yr 6 mos · Gurugram, Haryana, India

• Worked on complete product life cycle of Application Server for 3GPP2’s IP Multimedia System and successfully released them.