Feb 2025 – Nov 2025 · 9 mos · Navi Mumbai, Maharashtra, India · On-site

Jan 2024 – Jan 2025 · 1 yr · Gurugram, Haryana, India · On-site

• Launched and scaled nationwide driver partner operations (Supply) for AutoPilot’s driver-on-demand service, from 0-1, optimising end-to-end processes for efficiency and scalability.
• Managed P&L for the vertical, overseeing finance, legal, and compliance to drive sustainable growth and operational excellence.
• Improved on-time arrivals by 63%, consistently delivering >90% 5-star rated trips, enhancing customer satisfaction and reliability.
• Increased per-trip revenue by ₹13 while reducing damage costs by ₹9 per trip, boosting profitability and cost efficiency.
• Implemented a robust training & retraining program, reducing the incident rate to below 0.5%, ensuring high service quality and safety.

Jul 2023 – Jan 2024 · 6 mos

• Led the Pan-India Post Order Experience vertical at Zomato, to optimise key operational metrics, including reducing order rejections, minimising kitchen preparation times, and lowering Orders Requiring Support (ORS) by tackling issues like poor packaging, food quality, delays, missing items, and incorrect orders.
• Spearheaded the Winback Program, driving ₹0.22/order cost reduction and 2x customer retention for participating restaurants.
• Optimised peak-hour performance on NYE 2023, achieving record-low restaurant rejections, support-required orders, and kitchen delays despite a 50%+ surge in order volume.
• Revamped the Merchant Refund Policy, delivering ₹0.17/order in annual cost savings and enhancing financial efficiency.
• Strengthened partner relations, increasing restaurant compliance on customer compensation by 11% through a strategic redesign of the Partner App’s complaint workflow.
• Launched a new Partner App flow, reducing restaurant drop-offs by 24%, driving improved partner engagement and retention.

Apr 2022 – Jun 2023 · 1 yr 2 mos

• Enhanced delivery operations by automating partner assignments for bulk orders, reducing delays by 35% and improving fulfillment rates.
• Led the PMO for NYE, optimizing offer placements and banner visibility to achieve the highest CTR and OTR for a homepage campaign.
• Drove operational efficiency, implementing the Order Rejection Policy, leading to a ₹0.14/order impact by minimizing errors and streamlining processes.
• Led the nationwide launch of "Meals For One," overseeing end-to-end operations while ensuring financial and regulatory compliance in collaboration with finance and GRC teams.

Jul 2021 – Mar 2022 · 8 mos

• Spearheaded initiatives to enhance Zomato Pro’s market presence in the UAE, driving adoption and long-term customer engagement.
• Developed strategic media plans to optimise brand visibility and maximise partner business potential.
• Managed key enterprise accounts across major F&B groups, luxury hotel chains, and restaurant partners, driving revenue growth and retention.

May 2020 – Jun 2021 · 1 yr 1 mo

• Managed a portfolio of 130+ dining-out clients on Zomato Pro
• Acquired new ad clients and manage annual partnerships
• Formulated quarterly media plans to maximise dining out transactions under the portfolio
• Acquired & transitioned over 90+ clients in a month to launch Zomato Pro
• Acquired over 110+ clients under a month to launch Contactless Dining

Jun 2019 – Apr 2020 · 10 mos

• Acquired new clients on board for delivery and advertisement
• Managed advertising campaigns for over 50+ clients
• Formulated, organised & executed several promotional campaigns to maximise client revenue
• Handled campaign activation and invoicing along with data analysis & reporting
• Analysed market trends to provide clients with fruitful insights, transpiring into prudent business strategies

Apr 2018 – Jun 2018 · 2 mos · Visakhapatnam, Andhra Pradesh, India

• Conducted a detailed study of iron and steel markets in India & MENA
• Conceptualised and designed questionnaires for consumer surveys
• Closely analysed the buying trends and price wars in the Iron & Steel Industry
• Worked with the marketing team to formulate the media plan for the FY
• Set up a KIOSK educating merchants regarding different products at the company

Nov 2017 – Jan 2018 · 2 mos · Bengaluru, Karnataka, India

• Single point of contact from my university in touch with the event's Organising Committee
• Ensured maximum representation from fellow students in different events
• Prepared and processed the required documentation and completion of the due process

Oct 2017 – Dec 2017 · 2 mos · Bangalore

• Marketed several e-education modules while with the company. Worked with the sales team to achieve excellent results, alongside helping the customer relations team in handing queries and complaints.