Feb 2023 – Sep 2025 · 2 yrs 7 mos · Singapore · Hybrid

• Responsibilities
• Build a trusted advisor relationship with strategic partners and engage with Architects, Directors, Vice Presidents, CXOs.
• Recruit, mentor, and develop the partner sales engineering team.
• Refine and scale the partner engineering processes such as champion development, practice building, service offer creation, and sales engagement.
• Engage with partner senior technical leadership on strategic initiatives.
• Lead from the front with the capability to develop and deliver solution overviews and demonstrations.
• Knowledge of Cloud Applications, IaaS SaaS, and/or PaaS (AWS, GCP, Azure)
• Knowledge of SIEM , cyber kill-chain, MITRE ATT&CK framework, AI / ML
• Drive the development of strategic partner plans.
• Promote products and business solutions at conferences, forums, and seminars.
• Collaborate with a variety of internal functional areas
• Provide input on product development or enhancements to existing products to product management function.
• Partner with Sales teams on account strategies for product expansion or partner enablement;
• Collaborate with cross-functional leaders (Sales, Customer Customer Success, Product Management, Marketing, Support, Presales, Partners, etc) for internal and external initiatives;
• Be involved with and lead at multiple OKR efforts annually while coordinating and delegating efforts across your team members;.
• Sumo Logic, Inc. (NASDAQ: SUMO) empowers the people who power modern, digital business. Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable and secure cloud-native applications. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers around the world rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications.

Apr 2019 – Feb 2023 · 3 yrs 10 mos · Singapore

• Lead Pega ASEAN consulting team, delivering new and innovative business and technical solutions .
• Leveraging Thought Leadership skills, to engage, educate and enable clients’ resources on Industry and Pega Technology Best Practices.
• Articulate complex solutions to executive (C-level) customer contacts both on a technical and business level.
• Responding to technical questions in RFI/RFP/RFQs.
• Capture and map business requirements , specifications to analyse, design and develop enterprise applications with Pega platform.
• Perform proof of concepts for new technologies and other strategic technology initiatives.
• Design and build end to end enterprise applications for re-usability across multiple lines of business.
• Certified AWS Cloud partitioner Pega Data Scientist, Decisioning Architect and Lead System Architect.
• Utilize technical consulting skills to demonstrate new and innovative ways to implement trans-formative software solutions.
• Collaborating with a high performing Pega delivery team both on-shore and off-shore to ensure the solution meets or exceeds expectations.
• Hands-on experience with Pega Customer Engagement (Pega Marketing, Pega Sales Automation, Pega Customer Service, Customer Decision Hub) and Digital Process Automation ( Pega Platform, Workforce Intelligence, Robotic Automation).
• Worked with a various technology stack of application severs(WebLogic , WebSphere, Apache), middle-ware(TIBCO, Software AG-web-methods) , APIs(REST, JSON) and databases(oracle, MSSQL, Postgres) .
• Apply Decision Strategies, Next-Best-Action, as well as Predictive Analytics- Adaptive & Predictive models.
• Capabilities including Application Development, Case Management, Data , Integration, Decision Management, DevOps, Conversational Channels, Mobile, Reporting, Security, System Administration and User Interface.

Jun 2018 – Apr 2019 · 10 mos

• Technical Knowledge of key industry themes (cloud transformation and platforms (Amazon, Microsoft, Google), agile transformation (Scaled Agile Framework) , agile architecture patterns, continuous testing and delivery, identity/access management security concepts, infrastructure and application monitoring processes and AI and Machine Learning concepts.
• Drive and measure the impact of relevant sales messaging into the territory(APJ) and target accounts and partners to drive pipeline.
• Perceived by the customer and partner as being both people centric and solutions oriented, bringing tangible value in terms of industry/technical experience, knowledge, and expertise.
• Provide business insight and technical expertise to the customer and partner.
• Speak from experience and offer insight on successes and failures relative to the customer's industry and/or objectives that substantiate this role and provides its value.
• Drive AD/AM's to attain and maintain relationships across the executive ranks of the customer ¨C IT, Business Units, and 'C' level executives.
• Develop and define business solutions that address customer requirements leveraging the value of CA Technologies solutions.
• Resolve complex critical business and technical issues affecting the client.
• Direct leadership of the technical sales component of complex cross portfolio opportunities.
• Act as an trusted advisor to management and customers on advanced technical studies.
• Deliver positive, quantifiable results for Broadcom and its customers which will be measured across two key areas: Customer, Partner Focus and Financial Targets.
• Understand and assess how IT capabilities can resolve customer challenges and/or meeting goals and objectives
• Outstanding ability to work in a variety of high pressure situations producing favorable outcomes,
• Working with strategic partners across Asia Pacific and Japan

May 2015 – Jun 2018 · 3 yrs 1 mo

• Responsible for leading CA continuous testing/Continuous delivery solution for customers in APJ .
• As a Solution Architect I work as a trusted advisor to customers , partners and a subject matter expert in DevOps ,Continuous Testing,Continuous delivery, Agile and Lean principles in Asia Pacific & Japan (APJ) region. A certified Scaled Agile Framework Agilist (SA).
• Planing, architectural design, and oversight of professional services engagements with goals of ensuring positive ROI and business value.
• Identifying new opportunities within accounts in the continuous testing space where CA products could have positive impacts on time to market and cost savings associated with delivery of software applications.
• Identifies, Architects ,estimates and presents cost, schedule, technical risks of DevOps & Continuous testing solution .
• Responding to technical questions in RFI/RFP/RFQs.
• Help ASEAN Services team attain an Annual Quota/ Target of 4M USD.
• Serve as a mentor to all Consultants/Sr. Consultants who are actively engaged as part of the project team on assigned client engagements.
• Keeps the focus on key metrics that translate to the business value while solving complex people, process & technical problems.
• Recommends value added solutions that address customer challenges.Has strong communication , presentation and interpersonal skills.
• Supports all ongoing technical evaluations in the region and act as subject matter expert for technically challenging implementation in APJ for continuous testing solutions.
• CA Product Expert : DevTest(CA Lisa), Service Virtualization, Application Test, Mobile Cloud, Release Automation , Test Data management , Agile Release Designer, Blaze meter, Veracode, Agile Central & API management.

Oct 2012 – May 2015 · 2 yrs 7 mos

• Enabling customers , partners and employees on solutions including DevOps , Continuous Delivery, Agile methodology , API management , Mobile ,Cloud & SAAS. Expertise in products including CA DevTest (LISA/iTKO), (Service Virtualization, Application Test , Continuous Application Insight VAPI , Mobile Cloud ) , CA Release Automation (Nolio), CA Data Finder (Grid-Tools), API management (Layer7).
• Delivered training's and providing consultation to CA customers and partners .Trained around 500+ customers and partners globally on CA products.
• Conducted Implementation workshops focused on enabling Architects and consultant .
• Conducted customer training , Employee education , Focus sessions , Advanced trainings , Product & Domain trainings .
• Evaluate partner consultant/architects on CA LISA lab accreditation and certify them fit for CA products and solution implementation.
• Worked closely with Pre-sales , Sales , Education , Services , Strategy and Business Development teams in CA Application Delivery ,CA Devcentre Portfolio Business.
• Delivered Consulting & Training in Asia , Pacific and North America Region including India , China , Singapore , Hong Kong ,Indonesia, Thailand, Australia , United States of America ,Malaysia.

Mar 2009 – Oct 2012 · 3 yrs 7 mos · Pune Area, India

• Lead Managed TAC Process of leading Network Security OEM Vendor
• Mentoring new engineers in ever changing environments with focus on achieving set goals while continuously improving delivery of service through motivation of the people and fostering everlasting relationship with customer.
• Handle escalated situations and brings challenging technical problems to a satisfactory resolution.
• Demonstrate creative problem solving and decision making to address complicated business problems.
• Interviewing and training for TAC, holding technology seminars, writing white papers on technology and product specific KBs.
• Supplementing design of process, best practices for operation, creating standard framework for operations, by continuously interfacing with Operational Mangers and Client Managers.
• Was handed the task of handling escalation cases and providing value added services to privilege customers.
• Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
• Knowledge Sharing with the Team conducting Tech Talks ,Training sessions and Documentations.
• Replicate customer environments to reproduce , investigate unresolved issues and recommend solutions to Optimize network.