Praveen Shukla.

Operations Associate

Indore, Madhya Pradesh, India5 yrs 5 mos experience
Most Likely To Switch

Key Highlights

  • Proven expertise in customer service and relationship management.
  • Strong background in HR consulting and human capital management.
  • Skilled in driving business growth through strategic initiatives.
Stackforce AI infers this person is a Fintech professional with strong HR and customer service expertise.

Contact

Skills

Core Skills

Customer ServiceData SecurityBusiness DevelopmentCustomer Relationship ManagementHr ConsultingHuman Capital Management

Other Skills

Customer SupportFinancial Transaction ProcessingCustomer Relationship Management (CRM)Time ManagementRetention StrategiesPhone EtiquetteSelf-confidenceLiabilitiesInterviewingScreening ResumesVBA ExcelJob SkillsBusiness InitiativesWindows Desktop AdministrationPersonal Development

About

Welcome to my LinkedIn profile! I'm Praveen Shukla, an accomplished professional with a diverse background in banking, business development, and human resources. With a Master of Business Administration (MBA) in Human Resources Development and a Bachelor of Commerce (BCom) in Computer Application, I bring a unique blend of business acumen and HR expertise to the table. My journey in the banking sector, particularly my roles as a Customer Service Representative at Axis Bank and a Business Development Manager at State Bank of India, has provided me with invaluable insights into customer relations, financial analysis, and team leadership. These experiences have honed my skills in data security, cross-selling, time management, and multicultural team leadership. During my tenure at Axis Bank, I excelled in resolving customer queries, promoting financial products, and managing diverse teams to deliver exceptional service. This role not only strengthened my customer service skills but also instilled in me the importance of effective communication, problem-solving, and relationship management. My transition into a corporate HR role is driven by my passion for fostering a positive work environment and maximizing employee potential. Through internships at Bharat Heavy Electricals Limited, I gained exposure to HR consulting, human capital management, and ADP payroll systems, further solidifying my foundation in HR fundamentals. I am now seeking opportunities to leverage my skills and experiences in a corporate HR setting, where I can contribute to talent acquisition, employee relations, and organizational development initiatives. With endorsements in areas such as employee relations, team leadership, and data analysis, I am ready to embark on the next phase of my career in HR. Outside of work, I am dedicated to continuous learning and personal development. I am proficient in Microsoft Office, Excel, and Tally ERP, and I possess strong communication and strategic planning abilities. I am eager to connect with HR professionals, industry leaders, and organizations committed to driving positive change and fostering a culture of growth and development. Let's connect and explore how we can collaborate to achieve our mutual goals!

Experience

5 yrs 5 mos
Total Experience
1 yr 9 mos
Average Tenure
2 yrs 3 mos
Current Experience

Kaapro management solutions

Human Resources Payroll

Feb 2024Present · 2 yrs 3 mos · Indore, Madhya Pradesh, India · On-site

Axis bank

Customer Service Representative

Oct 2021Nov 2023 · 2 yrs 1 mo · Jabalpur, Madhya Pradesh, India · On-site

  • As a Customer Service Representative at Axis Bank from October 2021 to November 2023, I excelled in delivering exceptional service and fostering customer relationships. I ensured data security compliance while providing financial insights, cross-selling banking products, and leading multicultural teams. With strong time management and advanced Excel skills, I streamlined operations and enhanced customer satisfaction through effective CRM strategies.
Customer SupportFinancial Transaction ProcessingCustomer ServiceData Security

State bank of india

Business Development Manager

Sep 2020Oct 2021 · 1 yr 1 mo · Jabalpur, Madhya Pradesh, India · On-site

  • As a Business Development Manager at State Bank of India (SBI) from September 2020 to October 2021, I played a pivotal role in driving customer engagement and business growth initiatives. Leveraging my skills in customer relationship management (CRM), branch administration, and business development, I spearheaded various strategic initiatives to enhance customer satisfaction and promote financial products and services. By implementing CRM strategies, I strengthened customer relationships and optimized sales opportunities, resulting in increased revenue and market share for the bank. Additionally, my proficiency in branch administration ensured smooth operations and compliance with regulatory standards, contributing to the overall efficiency and effectiveness of branch operations. Throughout my tenure at SBI, I honed my skills in customer success, branch administration, and business development, further solidifying my expertise in the banking sector.
Customer SupportFinancial Transaction ProcessingBusiness DevelopmentCustomer Relationship Management

Bharat heavy electricals limited

Internship Trainee

Apr 2019Jun 2019 · 2 mos · Bhopal, Madhya Pradesh, India · On-site

  • As an Internship Trainee at Bharat Heavy Electricals Limited (BHEL) from April 2019 to June 2019, I gained hands-on experience in HR consulting, global human resources management, and human capital management. I contributed to projects focusing on analyzing organizational challenges and developing strategic solutions, honing my problem-solving and analytical skills. Additionally, I learned about talent acquisition, employee development, performance appraisal, industrial relations, employee payroll management, and performance management strategies, gaining valuable insights into HR practices essential for organizational success. My internship at BHEL enhanced my skills in HR consulting, global HR management, operations management, communication, and strategic planning, preparing me for a successful career in human resources.
Financial Transaction ProcessingRetention StrategiesHR ConsultingHuman Capital Management

Education

Awadhesh Pratap Singh Vishwavidyalaya

Master of Business Administration - MBA — Human Resources Development

Jul 2018Jun 2020

Awadhesh Pratap Singh Vishwavidyalaya

Bachelor of Commerce - BCom — Computer Application

Jul 2015Jun 2018

School of Excellence

Higher Secondary

Jul 2013Jun 2015

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