Dec 2025 – Present · 5 mos

Apr 2022 – Dec 2025 · 3 yrs 8 mos

• As the core frontend lead developer for the ITSM module in Freshservice (serving 67k+ global customers), I lead feature development architecting scalable modular web applications that power a leading SaaS ITIL platform.
• Lead feature development with a strong focus on performance enhancements and WCAG 2.1 accessibility compliance.
• Built reusable web components to ensure cross-product consistency and maintainability.
• Spearheaded major tech migrations for 4 core modules from legacy stacks (jQuery/Rails) to modern frameworks (Ember/React), enhancing UI/UX, performance, and API efficiency.
• Review code & mentor multiple squads & developers across teams, ensuring code quality and knowledge sharing.
• Specialized in performance optimization, including service workers, caching strategies, and memory leak prevention.
• Maintain robust unit, integration & E2E test coverage and document components in Storybook.
• Architected CI/CD pipelines and GitHub Actions to uphold code quality—enforcing: 90% test coverage, build size monitoring, linting, accessibility (A11y) checks, SVG optimizations & coding standards
• Developed and maintained Freshservice Marketplace integrations, working on complex APIs and event-driven interfaces.
• Architected integrations with external products and plugins using iframes, web components, and module federation.
• Involved in HLD/LLD process for various projects and features and drove architectural clarity across initiatives.
• Bring a user-centric mindset to every feature—contributing ideas and perspectives to improve UX.
• Thrive in a highly collaborative cross-functional environment, working closely with backend engineers, product managers, platform teams, and UX designers.
• Actively leverage AI tools (Copilot) to boost productivity and accelerate development workflows.
• Own the entire development lifecycle: requirements, design, grooming, development, API contracts, release planning, delivery, and post-release monitoring (APDEX, Heap)

Oct 2019 – Apr 2022 · 2 yrs 6 mos

• Developed and provided ongoing support for the IT Asset Management (ITAM) and IT Service Management (ITSM) modules of Freshservice — an ITIL-compliant SaaS platform.
• Core frontend contributor for the Kanban board experience, focusing on modular, performant UI components.
• Collaborated with cross-functional teams to build scalable, maintainable features across the user and service management ecosystem.
• Conducted thorough code reviews, ensuring adherence to best practices and team-wide coding standards.
• Tech Stack: React, Ember.js, jQuery/JavaScript, Ruby on Rails

Jul 2017 – Sep 2019 · 2 yrs 2 mos

• Sole frontend developer for the Asset & Software Management module within Freshservice, a leading ITIL-compliant product.
• Developed and maintained dynamic UIs involving complex form submissions, AJAX workflows, and third-party JavaScript libraries/plugins to deliver seamless experiences.
• Worked closely with backend teams on Ruby on Rails, integrating UI components with server-side logic.
• Enhanced UI responsiveness and usability by optimizing jQuery DataTables, custom event handlers, and DOM manipulation techniques.
• Tech Stack: Ruby on Rails, jQuery, JavaScript