Sep 2018 – Dec 2020 · 2 yrs 3 mos · Greater Delhi Area

• A solution driven professional in managing work with an aim to accomplish plans & goals successfully and creating world class experience in various sectors.
• Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.
• Capable in coordinating with senior management and team for running successful business operations and experience of implementing procedures and service standards for business excellence.
• An effective communicator with good relationship building and interpersonal skills. Strong analytical, problem solving and organisational abilities.
• Possess a flexible & detail oriented attitude. True joy lies in building teams and workplace dynamics.

Apr 2016 – Sep 2018 · 2 yrs 5 mos · New Delhi, Delhi, India

• RENT A CLOSET - FASHION RENTAL WEAR - A TDI COMPANY
• Directed the company in keeping with the vision outlined for the company by the Board of Directors.
• Partnered with high-end designers to grow the company, strengthen it and ensure its sustainability.
• Represented the company as required, including attendance of important functions, industry events and public meetings.
• Worked closely with the CFO (Chief Financial Officer) to prepare annual budgets, complete risk analysis on potential investments, and advise the Board of Directors with regard to investment risk and return.
• Work closely with Human Resources (HR) regarding hiring practices, payroll and benefit disbursement.
• Oversee quality control & customer service throughout the company, establishing goals for each department.

Jan 2013 – Jan 2016 · 3 yrs · Gurugram, Haryana, India

•  Responsible for Sales and Operations of Basecamp Stores Pan India.
•  To ensure brand ranges are implemented fully at POS, display guidelines are adhered to and effective training is delivered.
•  To provide detailed analysis of sell through for the Stores.
•  Responsible for annual sales forecasts and objectives for each designated accounts.
•  Responsible for delivering and monitoring desired customer experience consistently across stores and touch points and drive across the functional team to achieve the same.
•  Focus on developing a culture of customer centricity and retail innovation across functions.
•  Responsible for Store expansion strategy and execution by guiding and approving new stores location, planning and execution within timelines and budgets.
•  Developing and ensuring maintenance of visual merchandising concepts across all Stores.
•  Responsible for developing and continuously monitoring retail metrics to measure qualitative and quantitative performance of stores and Retail teams.
•  Responsible of building and developing a motivated, inspired and dynamic retail team which can deliver in complex and ever changing business environment.
•  Develop and build relationships with field based area managers, arranging regular meetings and training.
•  Manage the brand assortment within stores ensuring efficient introduction of new lines and phasing out of old lines.
•  Manage stock replenishment ensuring core profile is maintained and sales are not lost.
•  Ensure trading agreements for key accounts are in line with company policy.
•  The maintenance of all paperwork relating to the opening and closure of all stores.

Jan 2008 – Jan 2013 · 5 yrs · Gurugram, Haryana, India

•  Handling Retail Planning & Merchandising for company owned stores & key accounts
•  Planning and preparing stock plans.
•  Liaising with production team, warehouse, suppliers, stores and MBO’s.
•  Store Launches, Startups, stock allocation, merchandise display & visual merchandising for the stores/SIS.
•  Handling stock allocation, sales for the brand in leading key accounts pan india.
•  Planning merchandise & stock allocation as per layout plans for the brand for EBO’s / MBO’s.
•  Controlling stock levels, analyzing best and worst sellers, ensuring that best sellers are fully potentialised also monitoring slow sellers.
•  Analyzing previous season's sales and reporting on the current season's lines.
•  Identifying production and supply difficulties and dealing with them as and when they occur with co-ordination with production team.
•  Responsible for planning & implementing promotional schemes, gifts, EOSS etc for EBO’s & MBO’s.
•  Drive the market surveys, research, competition mapping, etc.
•  Co-ordinate with HR team in managing, training and supervising retail staff.
•  Co-ordinate, tie-ups with other brands/corporate etc for generating business & footfalls for existing brands.

Jan 2005 – Jan 2008 · 3 yrs · Kolkata

•  Successfully launched the brand countrywide & opened the stand-alone /MBO’s for the brand.
•  Achieving budgeted sales figures for the brand.
•  Tie –ups, planning consumer promotions & schemes for the brand.
•  Strategic marketing, brand building and in turn the market share.
•  Identify product opportunities, launch, monitor and improve performance from time to time.
•  Co-ordination with advertising agency, market research agency, PR & Media agency, recruitment agency, property dealers for brand development.
•  Manpower planning, Recruitment, Training & people management.

Jan 2000 – Jan 2005 · 5 yrs · Kolkata

•  Achievement of budgeted sales figure for the responsible floors in Shoppers Stop, Kolkata Store.
•  Setting the floor, Inventory Management & Product Knowledge
•  PICS - Perpetual Inventory Control System on a regular basis to avoid any shrinkage
•  Generating the agreed GMROF (Gross Margin Return On Floor Space) & GMROL (Gross Margin Return On Labour)
•  Counseling & training for the staffs for all the departments
•  Customer service for the store, Implementing the Standard Operating Process (SOP)

Aug 1998 – Nov 2000 · 2 yrs 3 mos · Kolkata, West Bengal, India · On-site

• 1. Sales Strategy & Planning : Develop Sales Strategies, Set Targets, Sales Forecasting.
• 2. Business Development & Client Relations : Identify Opportunities, Manage Key Account, Customer Satisfaction.
• 3. Reporting & Collaboration :
• a) Analyze Data:
• Compile and analyze sales figures, market data, and performance metrics to identify trends and insights.
• b). Report to Management:
• Generate regular reports on sales performance, projections, and market conditions for senior management.
• c) Cross-Functional Collaboration:
• Work with marketing, product, and other departments to develop effective sales campaigns and strategies.