Feb 2023 – Jan 2026 · 2 yrs 11 mos · Chennai, Tamil Nadu, India · Hybrid

• I walked into a company running 52 separate reporting systems and left it with a single AI-powered engine generating 14,000 reports annually. The Multi-Agent architecture I designed using LangGraph and Model Context Protocol eliminated $340K in manual labour costs and freed three developers for higher-value work.
• My proudest achievement was the claims automation platform. We processed 201,000 desk reviews per year, cutting cycle times from 5.2 days to 1.1 days. The system didn't replace adjusters — it made them faster, handling 80% of the decision logic so humans could focus on exceptions. That delivered $1.8M in annual operational value.
• I led 19 engineers across AI, LLMOps, and data science functions with $1.5M in project accountability. We built RAG pipelines processing 6,000 documents monthly, fine-tuned Llama 7B models for healthcare compliance, and delivered solutions for GCC clients including Landmark Group, Samsung MENA, and UAE educational institutions.

Feb 2019 – Feb 2023 · 4 yrs · Chennai · Remote

• A US-based software firm hired me to fix their data chaos. They had spreadsheets everywhere, manual reporting that took days, and no way to understand their customers. I built the infrastructure that changed everything.
• The OCR pipeline I engineered eliminated 95% of manual data entry. The customer segmentation engine using K-Means clustering transformed their marketing from guesswork to precision. The executive dashboards gave leadership real-time visibility they'd never had before.
• When COVID hit in 2020, I was the sole technical lead keeping systems running. No team to delegate to, no buffer for mistakes. I delivered continuous stability through two years of operational uncertainty. That experience taught me what resilience actually means in production environments.

Jan 2012 – Dec 2018 · 6 yrs 11 mos · Tada · On-site

• I inherited a struggling fine-dining restaurant and transformed it into a profitable three-star hotel. The numbers tell the story: USD 35,000 in break-even revenue became USD 50,000 in guaranteed annual income — a 40% increase achieved by pivoting from operations to a strategic lease model.
• This wasn't a tech role, but it shaped everything I do today. Managing 20-40 staff taught me cross-functional leadership. Owning a P&L taught me that technology only matters if it moves commercial metrics. Digitising manual ledgers into booking systems taught me the power of data-driven decisions.
• When AI leaders talk about business impact, I don't theorise. I've signed the front of pay cheques.

Feb 2008 – Jan 2012 · 3 yrs 11 mos · Chennai · On-site

• I co-founded a clean energy company when LED technology was still emerging in India. We built R&D capabilities, manufactured commercial LED products, and brought innovation to market before the competition caught up.
• The exit validated the approach — we sold the technology and IP for 2X our original investment. Leading 10 engineers through product development cycles taught me how to translate technical innovation into commercial outcomes.

Feb 2001 – Mar 2007 · 6 yrs 1 mo · Boston, MA · On-site

• Sun Life trusted me with their enterprise middleware transformation across three continents. I managed distributed teams in North America, Ireland, and India, enforcing secure coding standards and delivering infrastructure upgrades with zero downtime.
• This was my foundation in global delivery — learning how to coordinate across time zones, cultures, and competing priorities while maintaining technical excellence.

Mar 1999 – Feb 2001 · 1 yr 11 mos · Boston, Massachusetts, United States · On-site

• My introduction to international software delivery. I led full SDLC projects for US clients, established offshore-onshore governance protocols, and learned how to translate business requirements into scalable technical solutions.

Aug 1996 – Mar 1999 · 2 yrs 7 mos · Chennai, Tamil Nadu, India · On-site

May 1995 – Aug 1996 · 1 yr 3 mos · Coimbatore, Tamil Nadu, India · On-site

Apr 1993 – May 1995 · 2 yrs 1 mo · Chennai, Tamil Nadu, India · On-site