Prerna Jain

CEO

Delhi, India13 yrs 6 mos experience

Key Highlights

15+ years in luxury hospitality leadership.
Passionate about coaching and empowering teams.
Expert in creating high-impact customer experiences.

Stackforce AI infers this person is a leader in luxury hospitality and customer experience management.

Contact

prerna107@gmail.com LinkedIn

Skills

Core Skills

Customer EngagementLeadershipCustomer Experience ManagementTeam LeadershipStrategic Alliances

Other Skills

Team ManagementCommunicationRecruitingNegotiationAnalytical SkillsPartner IdentificationExecutive SearchNiche Talent AcquisitionEngagementsFinancial ManagementInventory ManagementSystem MonitoringAudit compliancesCustomer service excellenceData Analysis

About

I believe great businesses are built on great experiences, and those begin with people. Over the past 15+ years, I’ve led teams and shaped customer journeys across luxury hospitality, client service, and strategic partnerships. From creating memorable guest experiences in world-class hotels to driving brand collaborations and developing high-performing teams, my career has been defined by a passion for service excellence, people development, and business growth. Now, as I begin my journey with Apple, I’m excited to carry this foundation into a new space - empowering teams, fostering innovation, and creating meaningful connections with every customer. Alongside my professional journey, I am also pursuing my ACC credential accredited by the International Coaching Federation (ICF). Coaching has deepened my belief that when people are supported to grow and thrive, both individuals and organizations achieve lasting impact.

Experience

13 yrs 6 mos

Total Experience

2 yrs 6 mos

Average Tenure

10 mos

Current Experience

Apple

Retail Leadership

Aug 2025 – Present · 10 mos · New Delhi, Delhi, India · On-site

Career break

Professional development

May 2025 – Aug 2025 · 3 mos · Gurugram, Haryana, India

Currently pursuing ICF-ACC certification via The Indian Leadership Academy to become a professionally trained and credentialed coach.
After 14+ years in leadership roles across hospitality, strategic alliances, and executive search, I’ve been drawn to the transformational power of coaching. Through my own journey of self-awareness and growth, I realized the impact of mindset, purpose, and aligned action. This inspired me to become a coach to hold space for others to access their inner clarity, navigate change, and grow consciously. Coaching, for me, is not about fixing but about empowering. I'm committed to creating meaningful change, one conversation at a time.

Grassik search pvt ltd.

Client Partner-Hospitality & Services Practice

Jul 2024 – Apr 2025 · 9 mos · New Delhi, Delhi, India · On-site

In my role as a Client Partner-Hospitality & Services Practice at Grassik Search Pvt Ltd., I served as the main point of contact for clients in the hospitality and services industry. I actively pursued new business opportunities, driving vertical growth and maintaining a strong bottom line performance.

Team ManagementCommunicationRecruitingNegotiationCustomer EngagementAnalytical Skills+5

Itc hotels

2 roles

Front Office Manager

Promoted

Jul 2022 – Dec 2023 · 1 yr 5 mos

Directed and supervised a team of 34 front desk staff members, ensuring seamless operations and exceptional customer service delivery.

Financial ManagementTeam LeadershipInventory ManagementSystem MonitoringCustomer EngagementAnalytical Skills+8

Assistant Front Office Manager

Jun 2021 – Jul 2022 · 1 yr 1 mo

System MonitoringCustomer EngagementCustomer Experience ManagementData AnalysisEngagementsAuditing

Pearl academy

Sr. Manager- Strategic Alliances & Industry Partnerships

Feb 2016 – Aug 2018 · 2 yrs 6 mos · New Delhi, Delhi, India

Developed and executed Strategic Alliances vertical for Pearl Academy, working closely with CEO and VP-Corporate Relations, including creating SOPs and critical path for the project.
Successfully established credibility for academic courses, aligned with renowned national and international organizations, and increased brand recognition for Pearl Academy through strategic collaborations, Advisory Board setup, and innovative projects such as the Fashion Laboratory at Tihar Jail.
Collaborated with Accor Hotels to host "Sunday Style Brunches", showcasing Pearl Academy alumni and gaining marketing and branding mileage.
Won the “Best Debut” Award in 2017 at the annual employee conference “Samvaad”.

Social ImpactVendor ManagementCustomer EngagementData AnalysisStrategic AlliancesPartner Identification+2

Itc hotels

3 roles

Senior Duty Manager

Dec 2011 – Mar 2015 · 3 yrs 3 mos

Assisted VIP guests with arrivals, departures, and personalized their stays, managing VIP movements and room escorting.
Maintained presentable appearance and behavior of Front Office associates, monitored lobby cleanliness, and upheld decorum.
Verified registration cards for accurate guest details, instructed reception associates during high occupancy periods, and managed guest complaints, charges, and credit policies.

System MonitoringCustomer EngagementCustomer Experience ManagementEngagements

Manager-Room Reservations

Jul 2009 – Dec 2011 · 2 yrs 5 mos

Managed room reservations for a 440-room hotel, including accommodation and requirements for Head of State and VIP visits.
Collaborated with Revenue Manager to set promotional rates, optimizing target sales.
Oversaw room inventory and revenue management, maximizing revenue through strategic rates. Coordinated with the Revenue Manager to optimize revenue opportunities through the Conference Calendar.
Developed action plans for high-profile visits, conducted staff training, audits, and achieved revenue targets while maintaining high guest satisfaction.

System MonitoringCustomer EngagementAnalytical SkillsCustomer Experience ManagementData AnalysisEngagements+1