Prince Manohar

Operations Associate

Bengaluru, Karnataka, India7 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in leading technical support teams.
Expertise in Apache Solr and search technologies.
Strong focus on customer satisfaction and team development.

Stackforce AI infers this person is a SaaS Technical Support Manager with expertise in search technologies.

Contact

Skills

Core Skills

Technical SupportTeam Leadership

Other Skills

Team ManagementTechnical Project ManagementOperationsProblem SolvingApache solrApache ZooKeeperTime ManagementOperations ManagementProgram ManagementCross-functional Team LeadershipCross-functional CoordinationCustomer ServiceCustomer SupportCustomer SuccessData Analytics

About

As a seasoned Technical Support Manager with a robust background in search technologies, I have consistently demonstrated my ability to lead and inspire teams, manage complex technical issues, and drive customer satisfaction. I have successfully led a team of product experts to resolve intricate customer challenges, ensuring seamless onboarding and integration of Unbxd's Search, Browse, and Autosuggest solutions. I have a strong background in Apache Solr, Zookeeper, REST APIs, JIRA, SaaS tools and more. My approach focuses on fostering collaboration and driving accountability. I am committed to coaching and developing my team to achieve their professional goals. Outside of work, I enjoy playing basketball, badminton, and football. I look forward to connecting with professionals and exploring opportunities to contribute to organizational success.

Experience

7 yrs 2 mos

Total Experience

3 yrs 7 mos

Average Tenure

6 yrs 7 mos

Current Experience

Unbxd inc., a netcore company

3 roles

Manager - Technical Support

Apr 2023 – Present · 3 yrs 1 mo

Team ManagementTechnical Project ManagementTechnical SupportTeam Leadership

Lead Technical Support Engineer

Promoted

Jan 2021 – Apr 2023 · 2 yrs 3 mos

Leading the Technical Support Team for Unbxd Search and Merchandising products. Mentoring the team in handling client issues with an emphasis on solutions and communication. Prioritization and assignment of SLA-sensitive issues within the team. Managing inter-team communication for backend issues and feature requests.

OperationsProblem SolvingTechnical SupportTeam Leadership

Technical Support Engineer(Search)

Oct 2019 – Jan 2021 · 1 yr 3 mos

Quick and effective solutions to technical issues.
Expertise in troubleshooting a wide range of technologies.
Contact and resolve customer issues within the target service level agreements.
Document customer incidents with troubleshooting, root cause, and resolution information.
Contribute to the internal and external facing knowledge base for faster resolution of incidents.

Problem SolvingApache solrTechnical Support

Lucidworks

Search Engineer(Support)

Jan 2019 – Aug 2019 · 7 mos · Bengaluru Area, India

Analyzing Issues and Bugs in Apache Solr, Zookeeper, and Lucidworks Fusion. Setting Up Solr, Zookeeper clusters on AWS and Debugging cluster failure, downtime etc. Configuring relevance and schema in Solr

Apache solrApache ZooKeeperTechnical Support