Mar 2020 – Jun 2021 · 1 yr 3 mos

• Scaled tech org from 1 → 30 engineers, building cloud-native platforms on GCP with Python/Java microservices.
• Integrated AI-driven personalization & analytics, boosting product adoption by 25% and customer retention by 15%.
• Partnered with founders on fundraising, presenting tech roadmaps to investors and contributing to successful funding rounds.
• Built data pipelines & ML models that improved operational efficiency for SMB clients by 30%.

Nov 2018 – Mar 2020 · 1 yr 4 mos

• Designed client onboarding playbooks, cutting training time by 50% and increasing client satisfaction scores.
• Built customer success & support team from scratch, handling enterprise clients across India and SEA.
• Partnered with sales & marketing, contributing to 10+ enterprise deals and 2x YoY revenue growth.

Oct 2017 – Nov 2018 · 1 yr 1 mo

• Led backend & cloud engineering team building solutions for restaurant chains, cutting operating costs by 15%.
• Managed Google Cloud & Python/Java pipelines, improving reporting accuracy and reducing latency by 30%.
• Standardized design/code review processes, raising engineering productivity by 20%.

Nov 2015 – Oct 2017 · 1 yr 11 mos · Bengaluru Area, India

• Managed a high-performing team of 4 members as a Technical Lead at PricewaterhouseCoopers - Service Delivery Center (PwC SDC), overseeing the design, code review, and development of products.
• Utilized expertise in Gosu programming, SQL, Core Java, and Websphere to drive the successful delivery of projects and solutions.
• Led the design and architecture discussions, ensuring robust and scalable solutions aligned with client requirements and industry best practices.
• Conducted thorough code reviews, providing guidance and mentorship to the team members, enhancing code quality and adherence to coding standards.
• Actively contributed to the development and implementation of process improvements, streamlining development workflows, and increasing overall team productivity.
• Received recognition for consistently meeting project deadlines, delivering high-quality products, and providing exceptional technical leadership and guidance.

Mar 2011 – Nov 2015 · 4 yrs 8 mos · Bengaluru Area, India

• Demonstrated expertise as a Senior Software Development Engineer at Centurylink, specializing in application development and support engineering.
• Proficient in a wide range of technologies, including PL/SQL, Core Java, JMS, WebService, WebLogic Server, Unix, and XSLT.
• Developed and maintained robust and scalable applications, utilizing PL/SQL and Core Java to deliver high-quality solutions aligned with business requirements.
• Leveraged JMS and WebService technologies to facilitate seamless communication and integration between systems, enhancing overall system efficiency and performance.
• Played a key role in troubleshooting and resolving complex technical issues, employing strong problem-solving skills and a deep understanding of software development methodologies.
• Delivered comprehensive training programs on XML/XSLT and core Java, equipping participants with essential skills in these technologies.
• Provided hands-on instruction, fostering a deep understanding of XML/XSLT and core Java concepts among trainees.

Mar 2009 – Mar 2011 · 2 yrs · Bengaluru, Karnataka, India

• Contributed as a Software Engineer at Zenith Software, specializing in Production Support and utilizing core Java, SQL, and log file analysis in Unix.
• Demonstrated proficiency in core Java, leveraging it to develop and maintain reliable and efficient software solutions.
• Utilized SQL for data manipulation, retrieval, and database management, ensuring accurate and efficient data processing.
• Conducted log file analysis in Unix, identifying errors, exceptions, and performance bottlenecks to troubleshoot and resolve issues promptly.
• Provided on-call support, responding to critical issues outside regular business hours and ensuring minimal disruption to operations.
• Actively participated in team meetings and knowledge-sharing sessions, contributing insights and best practices to enhance team collaboration and productivity.

Jun 2008 – Nov 2008 · 5 mos · Angul, Odisha, India

• Delivered high-quality instruction as a lecturer, specializing in DBMS, C, C++, and Basic Linux.
• Utilized effective teaching methodologies to facilitate student learning, including hands-on exercises and real-world examples.
• Collaborated with colleagues to enhance the curriculum and incorporate industry best practices into the teaching material.
• Demonstrated a passion for continuous learning, staying updated with the latest advancements in DBMS, C, C++, and Basic Linux to deliver relevant and up-to-date instruction.