Radha Krishan — Product Manager

Testing Leader, Agile Practitioner, Building & Scaling QA team, Test Automation(Mobile), Technically strong, Promoting Process Improvement, Problem Solving, end to end Product Delivery, Automating release Processes.AVP – QA at Paytm Ltd with 20 years of experience in quality engineering, automation, compliance, and people leadership across payments, e-commerce, and consumer tech. Recognized for building scalable QA organizations, driving AI-led automation strategies, and ensuring product quality, reliability, and compliance at enterprise scale.At Paytm, I lead QA across paytm consumer app multiple core verticals. I own the end-to-end testing lifecycle across mobile, web APIs, and data pipelines, while scaling a 50+ member QA team across manual, automation, and performance testing.Key Contributions at Paytm:- Integrated AI/ML models into the QA lifecycle for defect prediction, test coverage optimization, and faster releases.- Improved team productivity by 50% when it comes to write faster automation scripts. - Established automation frameworks for Mobile (Appium) & API (Rest Assured), achieving 85%+ automation coverage.- Rolled out automation for app health KPIs – crash, ANR, launch time, app size.- Integrated SonarQube/Jacoco to boost code reliability and stability.- Spearheaded the shift from manual to automation-first, cutting regression cycles significantly.- Drove shift-left and continuous testing practices across CI/CD pipelines.Previous Achievements:- Built QA from the ground up @ ibibo group — scaling automation, compliance, and high-performing teams.- Led QA transformation across high-scale travel modules with automation & compliance at core.- Scaled QA excellence—automation frameworks, SOX/PCIDSS compliance, and team growth.Led QA strategy and execution for the Aarogya Setu app, driving end-to-end quality ownership, aligning multiple external stakeholders, and ensuring seamless delivery through well-defined testing. Core Expertise:- Leadership & People Management | Agile/DevOps QA Delivery | Process Optimization- Automation (Appium, Selenium, Rest Assured, Cucumber, JUnit, TestNG, Maven)- AI/ML in Testing – defect prediction, intelligent test selection, self Healing- Performance & Security Testing (JMeter, BURP) | API Load Testing - Compliance Expertise – SOX | Change Management- End-to-End QA Strategy, Continuous Testing & Product Quality Metrics.Passionate about scaling QA organizations, embedding AI-driven testing, and building sustainable quality practices that balance speed, compliance, and customer experience.

Stackforce AI infers this person is a leader in QA automation and compliance within the Fintech and e-commerce sectors.

Location: Gurgaon, Haryana, India

Experience: 21 yrs 5 mos

Skills

Leadership & People Management
Automation
Performance & Security Testing
Api Load Testing
Team Management
Quality Assurance

Career Highlights

20 years of experience in quality engineering and automation.
Led QA transformation for high-scale applications.
Integrated AI/ML into QA processes for enhanced efficiency.

Work Experience

One97 Communications Limited

AVP Quality Engineering - Paytm Core Consumer App (4 yrs 10 mos)

GM - QA - Paytm CoreApp (App Tech) (5 yrs 9 mos)

Aarogya Setu - Covid 19

Head QA (Testing) - (Volunteer) (3 mos)

Goibibo

Director -Technology Support, QA, Tools Development (1 yr 4 mos)

ibibo Group

Associate Director Quality Assurance (Testing) (2 yrs 11 mos)

Senior Manager Quality Assurance (Testing) (9 yrs 4 mos)

VRI Solutions Private Limited

Software Test Enginner (2 yrs 1 mo)

Education

PGDIT at SCDL, Pune

Bachelor of Engineering (BE) at Guru Gobind Singh Indraprastha University

Radha Krishan

Product Manager

Gurgaon, Haryana, India21 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

20 years of experience in quality engineering and automation.
Led QA transformation for high-scale applications.
Integrated AI/ML into QA processes for enhanced efficiency.

Stackforce AI infers this person is a leader in QA automation and compliance within the Fintech and e-commerce sectors.

Contact

rkmudgal1984@yahoo.co.in LinkedIn

Skills

Core Skills

Leadership & People ManagementAutomationPerformance & Security TestingApi Load TestingTeam ManagementQuality Assurance

Other Skills

AI in testingAPI functional automationAWS device farmAgile MethodologiesAgile TestingAgile methodologiesAmazon Web Services (AWS)Analytical SkillsAppiumAttention to DetailBug TrackingBugzillaBurp SuiteChange ManagementCommunication

About

Experience

21 yrs 5 mos

Total Experience

4 yrs 4 mos

Average Tenure

5 yrs 9 mos

Current Experience

One97 communications limited

2 roles

AVP Quality Engineering - Paytm Core Consumer App

Aug 2021 – Present · 4 yrs 10 mos

AI in testingTeam ManagementStakeholder ManagementMobile AutomationProcess ExcellenceLeadership+5

GM - QA - Paytm CoreApp (App Tech)

Sep 2020 – Present · 5 yrs 9 mos

Aarogya setu - covid 19

Head QA (Testing) - (Volunteer)

Mar 2020 – Jun 2020 · 3 mos · Delhi, India

Headed complete testing strategy for Aarogya Setu app Internally from functional , Performance & security testing perspective.
Handled stake holder management & workflow discussion with the external teams and make them understand detailed use cases from the testing perspective.
Tools - Jmeter (Scale Test), Burp Suite & WireShark(Security & Network), API functional automation & Manual testing, AWS device farm.

JMeterBurp SuiteAPI functional automationManual testingAWS device farmPerformance & Security Testing+1

Goibibo

Director -Technology Support, QA, Tools Development

May 2019 – Sep 2020 · 1 yr 4 mos · Gurgaon, India

Ibibo group

2 roles

Associate Director Quality Assurance (Testing)

Promoted

Apr 2016 – Mar 2019 · 2 yrs 11 mos · Gurgaon, India

1. Hands-on experience with Automation Testing using Selenium Web Driver with Java, JUnit,TestNG, ANT.
2. Designing and Development of Automation Testing Frameworks: Data Driven and POM.
3. Expertise in Docker working Concept. Well versed with Different docker terminologies (docker Architecture, docker compose, docker hub, docker file) & proficient in setting up the Docker at company level (Multiple Environments - PP, Dev) . Working on multiple language (Python,NodeJS,Golang,Java ) for creating docker file(images) and integrate same with jenkins.
4. Hands on experience of SDLC and STLC processes in Agile Development Model followed by Scrums and Sprints.
5. Experience in leading, coaching and mentoring others and delivering working software together with a team.
6. Responsible for Ensuring proper QA process are getting deployed and followed by the teams.
7. Involved in performance/load testing (Load Runner/ Jmeter) and Security testing activities (Burp Suite).
8. Directly involved in writing performance reviews (KRA), Hiring excellent team of QA/QC/Test Engineers and Leads and Team Appraisal Process.
9. Expertise in Team Management, QA Process Implementation, Test Tool implementation,Test Risk Analysis, Team Appraisal Process , Docker & Agile methodologies.

Selenium Web DriverJavaJUnitTestNGDockerAgile methodologies+2

Senior Manager Quality Assurance (Testing)

Dec 2006 – Apr 2016 · 9 yrs 4 mos · Gurgaon, India

1. Hands-on experience with Automation Testing using Selenium Web Driver with Java, JUnit,TestNG, ANT.
2. Designing and Development of Automation Testing Frameworks: Data Driven and POM.
3. Mobile Automation Testing using Selenium Android WebDriver using Java.
4. Automation Testing to Automate Mobile Hybrid App. using Appium and Selendroid tool.
5. Mobile Automation performance testing on multiple network Wi-Fi/3G with Android Webdriver and Java.
6. Hands on experience of SDLC and STLC processes in Agile Development Model followed by Scrums and Sprints.
7. Responsible for writing & reviewing Test Strategies, Test Plan and cases.
8. Responsible for sharing Time estimation with different teams and Prioritization of all the test-related tasks.
9. Responsible for Ensuring proper QA process are getting deployed and followed by the teams.
10. Involved in performance/load testing (Load Runner) and Security testing activities (Burp Suite).
11. Directly involved in writing performance reviews (KRA), Hiring excellent team of QA/QC/Test Engineers and Leads and Team Appraisal Process.
12. Expertise in Team Management, QA Process Implementation, Test Tool implementation,Test Risk Analysis, Team Appraisal Process , Vendor Management & Agile methodologies.

Selenium Web DriverJavaJUnitTestNGAppiumAutomation+1

Vri solutions private limited

Software Test Enginner

Oct 2004 – Nov 2006 · 2 yrs 1 mo

1. Involved in performing manual testing.
2. Writing and reviewing of test cases for various components, based on specifications.
3. Responsbile for writing Functional, Regerssion and Integration level test cases.
4. Tracking the defects and Reporting in JIRA.
5. Test case writing, executing test cases, logging bugs.
6. Automation and execution of performance scripts using jmeter.

Manual testingJIRAJMeterQuality Assurance