Nov 2023 – Jan 2026 · 2 yrs 2 mos

Jan 2020 – Oct 2023 · 3 yrs 9 mos

• Deployment Project
• Data Migration Projects (MIST, Netrounds, 128T, APSTRA)
• Data Quality Management
• Data Analysis
• Project/People Management
• Resource Management
• Escalation Management

Jan 2019 – Jan 2020 · 1 yr · Bengaluru Area, India

• Project management Office (PMO) for Microsoft Client (Microsoft services Operations Contract)
• Provide management structure for a group of projects by establishing:
• o Project Planning, Standardization, Implementation, Analysis, Tracking, Support,
• Evaluation and Communication plans
• Possess strong stakeholder management with delivering with different delivery centers across the
• world.
• RAID (Risks, Actions, Issues, Dependencies) Log Maintenance:
• o Coordinate with all the Owners to act swiftly and decisively to deal with all the risks and
• issues identified
• o Initiate regular reviews and engage with Leadership and the whole team in
• understanding the mitigation plans for the identified risks
• o Publish weekly status of the RAID Log in PowerBI
• o Publish weekly RAID Log Update mailer
• Alias Management:
• o Create, maintain the alias for all the process across the delivery centers
• o Follow up on regular intervals for any changes/updates
• Follow up, coordinate with the respective teams to publish the Month end Leadership Report
• Maintain, follow up and publish the Organization structure Chart on Monthly basis

Jul 2014 – Mar 2015 · 8 mos

• Accountable for End-to End Project Transition and Management for a Supply Chain Project
• Sphere-headed a Team of 30 members, responsible to identify the data gaps in various fields for the portfolio set up of the clients. Fixing the blank fields after investigation and research with the help of various sources
• Implement the technical knowledge and data analysis experience by partnering with Technical team, the management to exhibit quick turn around time with 100% quality
• Worked with clients to clearly identify and continuously managed project scope, requirements, dependencies and propose efficient and alternate solutions
• As a Data Analyst, coordinated data collection, analysis, documentation and presentation of results for attention to detail critical projects
• Experience in Resource Planning, Training, Escalation and Quality management, Process Improvements, Dashboards, Reporting, Statement of Procedure (SOP)

Nov 2012 – Jun 2014 · 1 yr 7 mos

• Collaborated with cross-functional teams, vendors, technical staff, stakeholders to rapidly develop multi-prong implementation project plans resulting in delivering the projects on time and also communicate right level of important information about Partner warnings and the new Data Quality Strategy
• Data Custodian, Consultant, Project/UAT Lead for all Major releases of the Microsoft Partner Program Services in the Eco-system.
• Successfully implemented the various project phases, including planning, IT build, UAT and system roll-outs
• Customer Relationship Management (CRM): Design, implement and audit Design, implement and audit processes, set up performance metrics for different Sales and Marketing Business Units
• Accountable for all L3 Escalation tickets raised by Microsoft End Customer and Partner Sales Teams in ITSM tool and drive root cause analysis pertaining to Escalations

Mar 2011 – Aug 2012 · 1 yr 5 mos · Bengaluru Area, India

• Redesigning, streamlining and standardizing Customer Setups & Master Data Maintenance in Siebel GUI and SAP GUI for the Sales data
• Coordinated and scheduled joint discovery sessions with IT, cross functional teams, Process counter parts, subject matter experts across the enterprise for different projects.
• Handled a team of 27 for multiple Merger and Acquisition Data Migrations and Critical Transition Projects
• Partnered with other leads in the department for the VSM Workshop to analyze the data flow and discover the low lights of the process and convert them into potential business opportunities
• Skilled planner at prioritizing and managing concurrent projects and departments
• Worked on SFDC case management and WW countries data for match tuning in Informatica Identity Resolution (IIR) tool to enhance the optimum match threshold
• Process transition of Customer Data Migration process to teams in China and supervision of successful operations on Non-English data
• Process Associate/ Sr. Process Associate:
• Worked and managed the Critical Data Migration projects in Siebel systems for Worldwide countries
• Proficient in Contact privacy management, Customer Data Quality monitoring and Root-cause analysis: prevention and correction process
• Re-validate the FMEA, Streamlined IE (Industrial Engineering) Tracker and Quality Check Methodology for best productivity
• Perform excel activities like de-duplication and also delivered process improvements and case studies

Apr 2007 – Feb 2011 · 3 yrs 10 mos · Bengaluru Area, India

• Worked And managed the Critical Siebel to Eclipse Data Initialization projects for AMS , EMEA And APJ countries
• Proficient in Contact privacy management , Customer Data Quality monitoring And Root cause analysis : prevention And correction process
• Re-validate the FMEA , Streamlined IE Industrial Engineering Tracker And Quality Check Methodology for best productivity
• Perform excel activities like de-duplication And also delivered process improvements and case studies