Mar 2022 – Present · 4 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• Improved system reliability by reducing MTTR by 20% through optimized alerting and proactive monitoring using Splunk and Dynatrace.
• Automated 10+ manual operational tasks using shell scripts, increasing efficiency and minimizing human errors.
• Provided 24/7 on-call support and collaborated with L1–L3 teams to ensure fast and effective incident resolution.
• Supported 30+ production deployments, ensuring smooth releases, stability, and compliance with standards.
• Managed certificate renewals and service ID updates, maintaining secure and uninterrupted system access.
• Performed detailed Root Cause Analysis (RCA) and implemented corrective actions to prevent repeated incidents.
• Operational Responsibilities:
• Incident Management: Quickly identified and resolved production issues by coordinating with support teams and restoring services within defined SLAs.
• Change Management: Led end-to-end change processes — RFC creation, deployment validation, and production cutovers — ensuring stable and disruption-free releases.
• Infrastructure Management: Ensured platform reliability through continuous server monitoring, patching, and performance tuning to reduce downtime risks.
• Problem Management: Conducted in-depth RCA for recurring issues and worked with cross-functional teams to implement long-term fixes.
• Certificate Management: Managed timely renewal and deployment of service certificates and service IDs, preventing security or access impacts.
• Alert Management: Designed, optimized, and fine-tuned alerts in Splunk and Dynatrace for early anomaly detection and faster remediation.
• File Management: Handled daily batch processes and ensured seamless delivery of critical business data files to downstream systems.