Jan 2024 – Present · 2 yrs 4 mos · On-site

• Managing PAN India Debit & COD Operations – Overseeing debit reconciliation across all hubs, ensuring accurate tracking and timely clearance of outstanding amounts.
• Optimizing COD Clearance & Payout Processes – Ensuring smooth cash collection, trip closures, and rider payouts, reducing discrepancies and enhancing financial accuracy.
• End-to-End Supply Chain Management – Handling last mile, first mile, and mid-mile deliveries for top clients like Reliance, Flipkart, Amazon, Swiggy, and Hindustan Unilever.
• Hub Audits & Compliance – Conducted PAN India audits, identifying gaps in cash handling, CCTV security, fire safety, and inventory management, driving process improvements.
• Client & 4PL Vendor Management – Ensuring SLA adherence, resolving escalations, and coordinating with finance, tech, and operations teams for seamless logistics execution.
• Data Analytics & Performance Optimization – Leveraging Excel & Google Sheets expertise to analyze business performance, optimize turnaround times (TAT), and enhance operational efficiency.

Jul 2023 – Dec 2023 · 5 mos · On-site

• Client and Operations Management: Oversee Reliance B2C and HiH client relationships, ensuring operational excellence and addressing client needs.
• 4PL Vendor Handling: Manage relationships and operations with 4PL vendors.
• Customer Escalations: Address and resolve customer escalations promptly and effectively.
• Delivery Within TAT: Ensure timely delivery of products/services within the specified Turnaround Time.
• Cross-Functional Collaboration: Collaborate across departments for seamless execution of key initiatives.
• Data Analysis: Analyze and prepare comprehensive data for strategic decision-making.
• Billing Preparation: Take ownership of client billing processes for various clients.
• Payout Data Management: Prepare and manage payout data for timely rider payments.
• Collections: Proactively collect outstanding payments from clients within specified timelines.
• Debit Reconciliation: Ensure accurate reconciliation of debit transactions.

Oct 2022 – Jun 2023 · 8 mos · On-site

• Collecting, collating and carrying out complex data analysis in support of
• management & customer requests. Also involved in reporting statistical findings to work
• colleagues and senior managers.
•  Develop a roadmap of high impact data project to provide insights to internal teams and
• leadership
•  Manipulating, cleansing & processing data using Advanced Excel
•  Data entry, data auditing, creating data reports & monitoring all data for accuracy
•  Supplying qualitative and quantitative data to colleagues & clients
•  Analyzing raw data, drawing conclusions & developing recommendations
•  Support new programs and projects reporting, analysis, and business plan activities by
• developing program component cost and its structure as well as supplier tooling budgets,
• forecasts, and variance analysis by part and system level.
•  More than 7 years of data visualization experience, including designing and developing
• reports and dashboards
•  Enhanced Excel integrated lookup data management methods; revision control with
• embedded notes, revision tab, SharePoint site establishment for access control
•  Presentation to management financial roll up of cost, investment, risks, opportunities,
• contingencies.
•  Managed over 10 projects across geographically dispersed team
•  Managing high revenue accounts for the renewal of additional services, managing and
• maintaining accounts with specific pricing and products, reconciliation of accounts to
• provide a year-end accounting.
•  Assisting the Director of revenue management in preparing revenue forecasts and room
• pricing models.
•  Responsible for the worm’s eye view report generation of quarterly growth and projections
• and P&L

Dec 2021 – Sep 2022 · 9 mos · On-site

•  Developing and managing vendor’s scorecard program to measure the nationwide
• performance
•  Analyzing all billing procedures and identifying opportunities for improvement.
•  Designing SOP for payment process, reconciliation and executing the same for multiple
• clients
•  Automated manual Google sheet tasks using dynamic formula which lead to a 40% boost in
• productivity
•  Working on multiple trackers to provide full visibility on payments, verifying billing data and
• raising invoices on time for clients and partner both
•  To ensure timely pay-outs to partners and receiving payments from clients
•  Built data models and maps to generate meaningful insights from client data
•  Created excel spreadsheets that keep track of style productivity which allows management
• to predict future sales.
•  Worked with finance, sales, and operations to update and maintain manuals and SOPs
•  Execute cost saving techniques/measures and modification to achieve substantial reduction
• in operation expenditure and act as a P&L owner