Sep 2020 – Feb 2024 · 3 yrs 5 mos · Arlington, Virginia, United States

• Modernizing a 20-year-old Smart Data Platform with integrated B2B payments. Platform is being used by several thosand Mastercard B2B customers.
• Defined strategy and owned roadmap for transaction management and B2B payments. Grew the adoption by 252% YoY, as well as defined strategy grew acceptance by delivering clear GTM strategy, commercialization and driving execution.
• Led global Product Management team for Transaction Management Products and the native Smart Data mobile apps. Owned roadmap, built strategic partnership for driving innovation, created and executed decommissioning strategy for legacy products, identified risks and built mitigation plans. Mentored and groomed Product Management talent.
• Interface with legal, data compliance, program management, business operations, customer support and implementation and product delivery. Partnered with Engineering and UX design in Product development, Account Managers, Regional Product teams for GTM and Finance for commercialization.
• Partnered with user experience team to validate user journeys and key hypotheses. Provided best in class user experience as measured by NPS surveys and customer research.
• Created and improved processes and workflows to intake new requirements, address customer defects quickly, keeping stakeholders informed through regular all-hands and scrum of scrums participation, introducing and monitoring of metrics.
• Contributed to the ecosystem of other adjacent products either by enriched data, APIs, report etc.. Aligned with architecture board, Product council, legal, operations with product development activities.

Feb 2019 – Sep 2020 · 1 yr 7 mos · Washington DC-Baltimore Area

• Rolled out industry’s first cloud-native case management product focused on modernizing existing $1.5B+ product line. The new version based on business-focused user journeys, cloud-based architecture helped retain business with modern workflows and save costs, increase performance and deliver faster with multi-cloud capabilities (Azure, Oracle and AWS).
• Interacted with customers to achieve product-market fit and scale to other customers through Proof of concepts (PoCs), letter of intent (LoI) and multi-year contracts.
• Collaborated with other PMs to build capabilities and address dependencies. Ensure and encourage reusing each other’s innovation.
• Worked with pre-sales teams globally to identify cross-sell and up-sell opportunities with existing customer base. 100% Q/Q growth across the last 3 quarters, since the product was launched. Tracking customer pipeline across these categories daily as a business development activity
• Identified new market directly to Enterprises and Medium sized businesses. Defined GTM strategy including handling channel conflicts, differentiated pricing and customer support

Jan 2017 – Dec 2018 · 1 yr 11 mos · Washington DC-Baltimore Area

• Enhanced customer experience by delivering out-of-the-box usecases based on insight through data and machine learning for users from Marketing, Customer Care and Operations.
• Built and Managed real-time analytics/ML platform and handled Business development and P&L.

Apr 2012 – Present · 14 yrs 1 mo

• Mentor at Indian Institute of Management (IIM), a premier institute in India for its innovation arm, InFED
• The George Washington University - Board of Advisors for its MBA courses
• Invented and marketed an app called “Kaboom App Timer”, to limit kids’ screen time. The app was featured in leading magazines/blogs/TV channels across the world.
• Founder of “ProductManagementClub.com”, a resource for people interested in learning about B2B Product Management. Guest lecturer at University of California (UC), Irvine; delivered a lecture on “Strategic Product Management” to its final year MBA students.
• Investor in the following companies:
• https://www.startupscience.io/ - Startup Science unifies the startup ecosystem into one platform where founders, accelerators, mentors, investors, and providers work from the same system.
• https://www.enki.com/ -Enki offers Personalized, AI-powered learning in coding and tech skills
• https://cybergl.com/ -CyberGlobal offers expert cybersecurity services to protect your business, guaranteeing security while helping you stay competitive in a constantly evolving digital landscape.

May 2007 – Sep 2016 · 9 yrs 4 mos · San Francisco Bay Area

• Delivered Cisco’s first ever Analytics product for Service Providers under Cisco’s Connected Analytics Product line. Product received wide coverage in publications like WSJ, Barron’s and others.
• Won the first deal for Cisco’s Analytics business unit worth $25M comprising of products ($18M) and services ($7M)
• Studied Industry trends, identified startups and enrolled them into Cisco “Entrepreneurship-In-Residence” program, leveraged their synergies to create end-to-end solutions for Cisco’s customers
• Delivered Enterprise grade product from concept to launch in 13 months vs. (22 months which was Industry standard)
• Negotiated licensing agreements with third-party and OEM vendors to save Cisco $3M annually for new product lines.