Jul 2023 – Nov 2024 · 1 yr 4 mos · Hyderabad, Telangana, India · Hybrid

• Core services development and integration for Operations portal
• ● Designed and developed essential core services for the operations portal, including product onboarding, role and permissions management, and subscription management.
• ● Created user flows using Amazon's internal React-based UI framework.
• ● Implemented the BFF (Backend for Frontend) pattern to secure core service APIs.
• ● Used react-json forms to provide configurable self-service experiences for subscribed products.
• ● Developed onboarding mechanism for product team to onboard their product onto operations portal so
• that the product can be offered for subscriptions to existing and new customers.
• ● Developed onboarding mechanisms for both new and existing customers onto operations portal.
• Delivery improvements for ASR 100% Gold Transcription
• ● Improved label delivery accuracy for ASR from 79% to 95% by redesigning the ADS Label
• Finalizer.
• ● Executed a phased rollout strategy to enhance operational efficiency with minimal disruption.
• ● Boosted ASR's WBR metrics accuracy and operational efficiency, enhancing data capture and
• reporting integrity.

Jun 2021 – Jul 2023 · 2 yrs 1 mo · Hyderabad, Telangana, India · Hybrid

• ADS(Alexa Data Services) cost reduction initiative to reduce data labeling cost
• ● Implemented a feature to provide high-quality labeled data to customers, reducing overall labeling costs by excluding extra labeling efforts.
• ● Developed a strategy to launch this feature safely for all customers, reducing blast radius in production.
• ● Saved ~30 HC of data associates costs, allowing resources to focus on other tasks.
• Automation of data associates performance metrics for training assessment for RING customer
• ● Designed an automated solution to generate and visualize DA performance metrics on QuickSight, saving Ops/Team managers up to 36 hours weekly.
• ● Developed a data pipeline using AWS Lambda and DynamoDB for efficient data handling and processing.
• ● Coordinated with teams to integrate and validate raw event data, optimizing storage and launching the QuickSight dashboard.
• Unified leave portal experience for ADS operations team in Schedule Manager
• ● Integrated MyTime and Schedule Manager, automating leave synchronization for over 2500 data associates, reducing manual data entry and redundancy.
• ● Used S3-triggered AWS Lambda functions for efficient leave data processing and improved the SM user interface for better accuracy and usability.
• ● Collaborated with cross-functional teams for thorough beta testing, ensuring a high-quality integration.
• Operational excellence work
• ● Resolved multiple customer-impacting sev-2 issues.
• ● Created dashboards to improve debugging and monitoring using service metrics.
• ● Improved documentation of services, simplifying onboarding for new team members.

Feb 2020 – May 2021 · 1 yr 3 mos · Greater Hyderabad Area

• As part of the CDM(Customer Data management) support team.
• My job is to analyze large amounts of customer data for bulk data fixes as per Service Requests(SRs),
• write python scripts to automate to do bulk updates using API for
• databases on which updates via PL/SQL is not allowed And also develop
• specific feature for Data maintenance application as per enhancement requests(ERs).

Aug 2018 – Feb 2020 · 1 yr 6 mos · Navi mumbai

• I've worked on NB-IoT AS/Platform which provides smart and efficient solutions in real time. Some of the scenarios are Smart-Meter, Smart-Parking and Home security. Multi-threading and RESTFUL web services architecture is used. Integrated with CLI for management purposes. NBIoT is applicable for the devices which are power constrained and works on low-bandwidth.
• I was also part of the development of the Installer application for NB IOT-AS/Platform to install more than one instance of application across multiple servers.
• My recent assignment includes exploring lightweight protocols like
• COAP, MQTT to handle ip based devices Efficiently on NB IOT-AS/Platform.
• And then migrating our platform to use new protocols.

May 2017 – Jul 2017 · 2 mos · Mohali, Punjab, India

• I've worked on both front and back ends. For front end, I used technologies like HTML, CSS, jquery, javascript. Backend Technologies I used phpmyadmin, php scripting and web APIs.