May 2025 – Aug 2025 · 3 mos

• Vision which was way ahead of it's time. Information Markets will become real in future for India too. I hope Government of India realizes this sooner rather than later and helps us shape and regulate info-markets.
• thehindu.com/news/national/what-does-the-new-online-gaming-act-outline-explained/article69959828.ece

Aug 2024 – May 2025 · 9 mos

• Scaled “Painting & Décor” category ARR from $4.5M to $10.5M, pioneering SKU-driven pricing increasing category conversions by 40%.
• Built and scaled “Weekday bundles”, which drove 8–10% revenue growth in Cleaning through and demand-shaping strategies.

Sep 2022 – Aug 2024 · 1 yr 11 mos

• Developed a self-learning data-science model, Reliability DS Model, predicting booking slot reliability with 98.6% accuracy.
• Created an automated area planning tool, Area serviceability planner, optimizing job packing for 800+ city x category combinations.
• Implemented a transparent Reschedule & Cancellation Flow, reducing last-minute cancellations by 60%.

Jan 2022 – Aug 2022 · 7 mos

• Led initiatives to improve earning per hour of service professionals in international markets, UAE, Saudi Arabia, and Singapore.
• Maximized utilization of peak slots and shaped demand to non-peak slots to improve overall partner utilization.
• Increased partner utilization by 10-15% and improved earning per hour by $2.2, from $8 to $10 per hour.

Jan 2021 – Dec 2021 · 11 mos

• Led a team of 25+ members, including 6 category managers, contributing to $10M+ in revenue for Urban Company in Kolkata, WB, India.
• Designed and implemented automation of supply retention, achieving a 97% retention rate month-over-month.
• Improved fulfillment metrics by 15% through operational and product interventions.

Oct 2019 – Dec 2020 · 1 yr 2 mos

• Managed partner bases in Kolkata to enhance customer experience.
• Led a team of 5+ members, contributing to $1M+ in revenue.
• Improved Net Promoter Score from 30% to 45%.
• Groomed partners to deliver exceptional service in Urban Company.

May 2018 – Oct 2019 · 1 yr 5 mos

• Onboarded 250+ restaurants on Zomato Online Ordering, generating $150K in commission-revenue.
• Managed 400+ restaurants, achieving a 220% Y-o-Y growth for the top 20%ile partners.
• Signed up 60% of merchants on Zomato Ads, contributing to an additional $60K in revenue.

Mar 2018 – Apr 2018 · 1 mo