Sep 2023 – Sep 2024 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• Integrated single sign-on solutions, improving user experience and reducing login-related support tickets by 40%.
• Implemented data encryption protocols, achieving 100% compliance with industry security standards.
• Conducted market research and user interviews to define product requirements, leading to a 15% increase in user adoption.
• Collaborated with cross-functional teams to integrate AI-based fraud detection, reducing fraud cases by 30%.
• Utilized A/B testing to optimize user experience, increasing conversion rates by 20%.
• Led API management improvements, increasing integration efficiency with third-party financial services by 20%.

Oct 2022 – Sep 2023 · 11 mos · Bengaluru, Karnataka, India · Hybrid

• Spearheaded the creation of a loan origination system that improved loan processing time by 50%.
• Conducted competitive analysis to identify market opportunities, leading to the launch of two new product features.
• Engaged with stakeholders to gather feedback and refine product roadmap, aligning it with strategic business objectives.
• Monitored product analytics and user feedback to drive continuous improvement, increasing feature usage by 30%.

Mar 2019 – Sep 2022 · 3 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• Leveraged customer journey mapping to identify pain points, resulting in a 20% improvement in user experience.
• Collaborated with IT and marketing teams to deploy new features, enhancing cross-selling opportunities by 25%.
• Conducted SWOT analysis to inform product strategy, leading to the introduction of three high-impact features.
• Established comprehensive audit logs for all banking transactions, facilitating regulatory compliance and improving fraud detection rates.
• Led customer segmentation analysis to personalize product offerings, increasing engagement by 20%.
• Implemented a detailed role-based access system, aligning user permissions with regulatory requirements and reducing access violations by 40%.

Jan 2015 – Apr 2017 · 2 yrs 3 mos · Mysore, Karnataka, India · Hybrid

• Coordinated with healthcare professionals to gather insights and validate product requirements, improving product relevance.
• Conducted usability testing to refine product features, leading to a 20% increase in usability scores.
• Coordinated compliance with healthcare standards such as HIPAA, achieving 100% compliance in annual audits and reducing compliance costs by 15%.
• Analyzed user data and feedback to drive feature enhancements, increasing user retention by 15%.
• Facilitated sprint planning and retrospectives to continuously improve team performance, achieving a 10% increase in productivity.