Apr 2023 – Jan 2026 · 2 yrs 9 mos · On-site

• .Requirement gathering for New Change Requests (CR) to fulfill business requirements and follow up with vendors until execution.
• .Write User stories to capture the requirements in an agile project and help the development team understand the needs and expectations of the users.
• .Creating BRD (Business Requirement Document) and FSD (Functional Specification Document ) for Change request and discussion on the FSD with Client along with business team and revert on queries raised by client .
• .Explaining the document Change request to developer and explain to business team and the client once deployed in UAT.
• .Perform database and manual testing on UAT (User Acceptance Test) and deploy to Production after successful UAT testing.
• .We keep monitoring the patches and help to resolved issue raised by client over email and call.
• .We connect client and business team on Daily standup call for project discussion.
• We provide functionality to the client once the patch deploy in production after UAT sign off from business team and the client.
• .Check system and application logs in case clients do not receive API hits for APIGEE gateways.
• .Responsible for resolving e-collection transaction issues such as NEFT, RTGS, IMPS, UPI, and FT.
• .Track all application-related calls and queries.
• .Execute scripts and modify them according to business requirements.
• .Manage PROFUNDS application and CMSWEB application along with Whizible.
• .Trigger MIS through the application to API,H2H,EMAIL and SFTP and also provide assistance with manual MIS.
• .Manage SQL queries and databases based on business requirements.
• .Regular assessment of Application Security Life Cycle (ASLC) and Vulnerability Assessment and Penetration Testing (VAPT) for application bug fix.
• .I-Automation job configured as per client requirement .

Sep 2020 – Apr 2023 · 2 yrs 7 mos · On-site

• Working on e-collection transaction issue like (NEFT,RTGS,IMPS,UPI and FT)
• Raising CR (Change Request) for fulfil of Business requirement and following up with vendor till start to execution.
• Database and manual testing on UAT (User Acceptance Test) and deployment in Production post successful UAT testing.
• Check system and Application log in case of client did not received API hits for XpressConnect ,Cordys and APIGEE gateways.
• Tracking of all Application related calls and queries .
• Execute scripts and making changes in scripts as per business requirement.
• Handle PROFUNDS application and CMSWEB application along with whizible.
• Triggered mis through application and also help with manual mis.
• Handle SQL query and database as per the business requirement.

Oct 2019 – Sep 2020 · 11 mos · On-site