Rahul Sharma

Business Development Executive

Delhi, India8 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in driving customer satisfaction in e-commerce.
Strong client relationship management skills.
Proven track record in problem-solving and first-contact resolutions.

Stackforce AI infers this person is a Customer Success Manager in the E-Commerce sector with strong client relationship skills.

Contact

Skills

Core Skills

Customer ServiceKey Account ManagementClient HandlingTeam Leadership

Other Skills

Key Account Acquisition & RetentionCatalog ManagementCustomer InteractionProblem SolvingCustomer RelationsCommunicationTeam ManagementCustomer SupportE-CommerceInterpersonal SkillsOral CommunicationActive ListeningMicrosoft OfficeMicrosoft ExcelManagement

About

Our team at Meesho thrives on delivering top-notch e-commerce solutions, driven by a deep understanding of customer needs and a robust IT education from D.I.T.M. We specialize in cultivating strong client relationships and achieving first-contact resolutions, a testament to our effective problem-solving competencies. In my role as Key Account Manager, I focus on enriching client experiences and driving customer satisfaction. Our commitment to quality and continuous improvement reflects in the seamless integration of interpersonal skills with strategic e-commerce practices, ensuring Meesho remains at the forefront of the industry.

Experience

8 yrs 8 mos

Total Experience

2 yrs 2 mos

Average Tenure

4 yrs 3 mos

Current Experience

Meesho

Key Account Manager

Feb 2022 – Present · 4 yrs 3 mos · India

Key Account Acquisition & RetentionCustomer ServiceKey Account Management

Indiamart intermesh limited

Assistant Manager

May 2019 – Feb 2022 · 2 yrs 9 mos · Noida, Uttar Pradesh, India

primary job responsibility includes catalog enrichment and ticket solving within time frame
· Clarify customer doubts, probe for issues and solving them.
· Meet customer requirements through first - contact resolution
· Confirm customer understanding of the
solution and provide additional customer education as needed
· Knowledge of helping customer solutions over mail.
Experience in client handling

Catalog ManagementCustomer InteractionProblem SolvingCustomer ServiceClient Handling

Q-connect

Customer Support Executive

Apr 2018 – May 2019 · 1 yr 1 mo · Noida, Uttar Pradesh, India

Managed customer relations and customer service through daily communication and interaction
Worked as customer support Associate(L2 - Escalation desk ) in Q-conneqt, for Paytm UPI joined as pilot
Experienced of handling team of 20 executives for a short span of time responsible for team attrition ,
shrinkage, performance, daily brifings, rostering
Utilized exceptional communication to connect with customers, assess needs and present solution.
Delivered exceptional customer service through Acknowledgement, communication and commitment of
quality. supported senior management in decision making by identifying process gaps

Customer RelationsCommunicationTeam ManagementCustomer ServiceTeam Leadership

Intarvo technologies pvt. limited

Customer Support Associate

Aug 2017 – Mar 2018 · 7 mos · Noida, Uttar Pradesh, India

Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Oered advice and assistance to customers, paying attention to special needs or wants.
Worked as customer support associate in inTarvo for KFC (order taking and complaint handling process),
from Aug 2017 to march 2018
Utilized problem solving skills to analyze and resolve issue that effected business operations and goal
achievement
Provided primary customer support to customers ina fast paced environment

Customer SupportProblem SolvingCustomer Service