Oct 2025 – Present · 7 mos · Remote · Remote

• Working as a Product Analyst for Andromeda, Akitra’s GRC platform, driving product improvements and customer enablement across enterprise customers. I create product documentation, guidance materials, and video walkthroughs to improve onboarding and self-service. I deliver product demonstrations across frameworks such as SOC 2, ISO 27001, and ISO 42001, translating complex compliance workflows into practical use cases. I collaborate with product and engineering teams to enhance platform modules aligned with audit requirements, including contributing to a GRC Training Management System and an AI-powered control and policy generator to improve compliance automation and usability.

Jul 2024 – Oct 2025 · 1 yr 3 mos · Remote · Remote

• Managed onboarding and implementation for customers adopting Andromeda’s compliance automation platform.
• Led implementations of modules including Trust Center, Security Questionnaires, and integrations with services such as AWS, GitHub, Jira, Zoho HR, Azure, and GCP.
• Helped organizations streamline audit evidence collection and compliance workflows, significantly reducing manual effort.
• Conducted customer training sessions and product demonstrations, improving product adoption and customer satisfaction.
• Partnered with product and engineering teams to surface customer pain points and influence product improvements.
• Performed churn analysis, customer health monitoring, and whitespace analysis to identify expansion opportunities and improve Net Revenue Retention (NRR).
• Mentored and trained new interns in the Customer Success team, strengthening operational efficiency and service quality.

Nov 2023 – Jul 2024 · 8 mos · Remote · Remote

• As a Customer Success Engineer, I worked with global SaaS organizations to support compliance enablement across SOC 2, ISO 27001, HIPAA, GDPR, and CCPA frameworks. I conducted readiness assessments and helped translate regulatory requirements into structured and auditable workflows within the GRC platform. I managed evidence collection and validation activities, configured platform modules including Controls, Policies, Risk Management, Evidence Management, Trust Center, and Security Questionnaires, and supported customers in closing control gaps to achieve successful audit outcomes. I also delivered product training sessions to improve customer adoption and operational efficiency.

Jun 2023 – Nov 2023 · 5 mos · Remote · Remote

• During my trainee period, I underwent structured training on compliance frameworks including SOC 2, ISO 27001, HIPAA, GDPR, and CCPA while developing a strong understanding of compliance automation workflows. I learned to work with platform modules such as Controls, Policies, Risk Management, and Evidence Management, and supported senior team members in onboarding activities, readiness assessments, and documentation tasks. This period helped me build a solid foundation in GRC concepts and customer success processes.