Jul 2022 – Dec 2024 · 2 yrs 5 mos

• Led testing efforts for dining clients, optimizing revenue streams exceeding $100k with exceptional quality and operational efficiency.
• Spearheaded QA initiatives to improve product usability, resulting in a 15% rise in positive customer feedback and leading to a much more efficient functioning application.
• Successfully conducted mobile testing across various iOS and Android devices for real time dining/financial apps.
• Worked on several WCAG 2.1 AA compliant sites that are truly accessible.
• Aligning QA processes with organizational goals to enhance product quality, customer satisfaction, and profitability.
• Clearly communicating QA’s value to stakeholders and driving consensus on quality standards.
• Collaborated with product and development teams to introduce a rigorous regression testing cycle, reducing feature delivery delays by 25%."
• Implemented top-tier QA best practices, driving revenue and growth initiatives.
• Gained proficiency in AI and Machine Learning's impact on quality assurance processes and methodologies.
• Utilized Platforms: Drupal, Magento, AEM, Shopify/Salsify, NomNom, Amazon Redshift
• Utilized Programs: Proxyman, ADO, Jira, Punch, OLO, Braze, Zephyr

Aug 2020 – Jun 2022 · 1 yr 10 mos

• Perfected dissecting business requirements to create complex test scenarios, detail test cases, mapping matrixes, execution of test scripts, and assessing overall results.
• Perform various types of testing for CRM, including functional, regression, integration, system, performance, and user acceptance testing (UAT).
• Testing e-commerce work, including Adobe Commerce (Magento) and Shopify.
• Worked in an Agile environment with in-sprint automation, and product demos with
• Developed comprehensive test strategy, test plan, and test case matrix for Caesars Entertainment Total Rewards revamp project.
• Utilized Spotfire reporting for Zipcar marketing database project to boost revenue for targeted email campaigns in certain metro areas with assistance from BI tools.
• Validate data integrity and security, especially for sensitive information.
• Served as a manual tester for maintaining quality for Dominos CA/US email campaigns.
• Utilized Programs: Confluence, Jira, TFS, Miro, DBeaver, Adobe Campaign Manager, Spotfire

Nov 2017 – Jul 2020 · 2 yrs 8 mos

• Successfully launched the Covid Snickers campaign for frontline healthcare workers, ensuring high-quality output.
• Conducted quality testing for 20k+ email campaigns for Dominos by comparing the Adobe Campaign workflow and Braze push
• notifications against the manual campaign document.
• Served as a lead tester for multiple Drupal site migrations: Tivo, JB Hunt, FreddieMac and Wilson.
• Specialized in test plan/test execution, test case management, regression efforts, and mobile testing
• Gained proficiency in Agile and SCRUM best practices.
• Identify, log, and track defects through to resolution using bug-tracking tools.
• Create and update knowledge bases or wikis for testing procedures and best practices.
• Utilized Programs: Microsoft Test Manager (MTM/TFS), Radar, Figma, Mirakl, Azure Devops, Braze, Adobe

Dec 2016 – Oct 2017 · 10 mos

• Monitor and report on testing progress, quality metrics, and defect resolution.
• Propose process improvements to enhance testing efficiency and software quality.
• Perform smoke testing and sanity checks after deployment to verify successful implementation.
• Demonstrated exceptional dedication by working extended hours and providing cross-functional support to all Agile teams, contributing significantly to achieving a permanent employee status.

Feb 2015 – Nov 2016 · 1 yr 9 mos · Chicago, Illinois

• Played a crucial role in post-Aetna acquisition quality for critical projects: Aetna Shop, Ask Emma, Billing 2.0, Credits/Surcharges & Defined Contributions.
• Develop test plans, define and create high-level test scenarios, test cases, execute test scripts, and assess overall results.
• Conducted several types of testing – Functional testing, Regression Testing, Integration Testing, and Usability testing.
• Work with every team of the SDLC to test any new or existing functionality.
• Work in an agile environment to help product development meet user end goals.
• Utilize various manual and automated testing tools to accurately discover and report defects.
• Knowledge of quality assurance processes, methodologies and industry best practices.
• Demonstrate skills in validating high-quality applications in reduced cycle time environments.
• Execute basic SQL queries into database to retrieve error logs upon a specific functionality failure.
• Utilized Programs: Microsoft Test Manager (MTM/TFS), Ranorex, Selenium, Rally, Confluence & Perfecto Mobile.

Oct 2010 – Feb 2015 · 4 yrs 4 mos · Greater Chicago Area

• Identified a significant data issue during bank reconciliation, potentially saving the company $2 million.
• Accurately documented over 2,000 monthly unit payments and charges in the company's database.
• Reconciled bank and investment accounts for ten residential properties totaling over $10 million in assets.
• Collaborated with CEO and other building managers to analyze and distribute monthly and annual financials.

Sep 2009 – Sep 2010 · 1 yr

• Prospected through the use of a centralized client data system.
• Educated prospective members about the companies organization represented: Assurant, Aetna,
• Humana, Blue Cross Blue Shield and United Healthcare.
• Identified and clarified information regarding policies and services.
• Followed up with leads who have inquired about health insurance.
• Offered free quotes and appointments.

Aug 2009 – Nov 2009 · 3 mos · Greater Chicago Area

• Identified, located, and communicated to key shareholders through outbound calling and
• computer software implementation.
• Worked on campaigns and encouraged shareholders to vote shares and increase retail vote
• participation.
• Used Avaya, one of the most eminent proxy solicitation programs to record votes.
• Met the client’s needs by providing a tactical solution in the solicitation process.

Jun 2008 – Aug 2008 · 2 mos · Greater Chicago Area

• Provided financial products and services.
• Consulted clients with building and maximizing personal wealth through the highest quality
• services.
• Duties included prospecting through the use of a centralized client data system, telemarketing,
• and financial analysis.
• Set appointments and prepared and executed presentations to build client relations.