Sep 2024 – Feb 2025 · 5 mos

• Brainstorming, Ideation and customer insights.

Nov 2023 – Jul 2024 · 8 mos

• Siena Al is an autonomous customer service platform designed for commerce. Combining the best of human empathy and Al to transform the customer experience.
• Tech Strategy & Roadmap: Direct strategic planning and prioritisation for technology initiatives.
• Siena Al Platform Development: Oversee the Al platform's architecture, design, and development.
• Platform Reliability: Ensured high availability of the platform with an SLA of 99.94% uptime.
• Process Evolution: Continuously refine product and engineering processes for optimal efficiency of a fully remote team.
• Security & Compliance: Got Siena Al SOC 2 Type 2 and GDPR certified. Lead the compliance operations as the Chief Security Officer.
• Team Building: Lead tech talent acquisition and foster a strong, innovative engineering team. Scaled a global remote team of 4 engineers to 16 engineers across 8 countries with 0 attrition rate.
• Fund raising: Helped Siena raise $4.7M in the seed round.

Sep 2022 – Dec 2023 · 1 yr 3 mos

• Built the Agentic Architecture of the Siena Al platform from scratch, implementing a robust Micro-services infrastructure on AWS with advanced event-driven services, CI/CD pipelines, container orchestration, and serverless computing.
• Conducted customer onboarding and feedback sessions in Beta phase, reaching product-market fit within 5 months post-launch.
• Lead engineering operations and managed the product roadmap, successfully adding 4 prominent help-desk integrations, 5 knowledge graph integrations, and 7 Agentic ETL engines over 10 months.
• Designed engineering processes, OKRs and led the recruitment for product and engineering roles.

May 2022 – Jun 2023 · 1 yr 1 mo · remote

• Cartloop is one of the best SMS marketing platforms in the e-commerce industry. With the wide range of products and features, they make people feel closer to the brands they love through conversational text marketing that's human.
• Built the "Flows" product for Cartloop, enabling merchants to create custom event-driven workflow automations through a drag-and-drop interface, with advanced analytics for tracking success and conversion rates.
• Migrated the entire product infrastructure from Hetzner Cloud to a scalable Kubernetes cluster on AWS EKS, improving uptime to 99.67%.
• Lead engineering hiring operations, managing team growth and ensuring alignment with the product roadmap.
• Managed the engineering team and drove the product roadmap to deliver key features and enhancements.

Nov 2021 – May 2022 · 6 mos · remote

• Developed the core attribution model to track sales through various channels and customer interactions.
• Added the "Keywords" feature to automatically send discount codes to high-value customers, driving sales conversions.
• Migrated over 60 core Django views to Django REST endpoints, enhancing the platform's API capabilities.
• Helped establish core processes in the engineering team.
• Conducted technical interviews to add 3 new engineers to the team.

Apr 2020 – Nov 2021 · 1 yr 7 mos · Remote · Remote

• Genea's cloud-based access control platform is built to be managed from anywhere you are. Manage credentials, monitor all access activity globally, and assign mobile keys from any device, anywhere, at any time.
• Lead the Video Management Services team, developing and integrating 9 Al-powered camera solutions to address un-authorized access, tailgating, and precise video logging with access logs, including point-in-time video retrieval for events.
• Built a robust Web-hook system (v2) that delivers millions of access-based events daily using efficient event driven data structures and
• Managed relationships with third-party integration partners, ensuring seamless collaborations.
• Introduced AWS serverless computing to the platform, migrating existing camera integrations from Heroku to AWS Lambda + API Gateway, improving scalability and efficiency.
• Getting the SOC2 Type 2, Penetration Testing Compliance Certifications for the product.
• Assisted the sales team in delivering platform and security-based RFPs to potential clients.

Jul 2019 – Apr 2020 · 9 mos · Greater Ahmedabad Area

• • Built the real-time KPI-based analytics system for PrisMax, an advanced device developed by Baxter Health Inc. (Fortune 500), to deliver CRRT and TPE therapies. Utilised serverless compute (AWS Lambda + AWS API Gateway), Python, Kafka, AWS Kinesis, AWS Redshift, AWS CodePipeline, and AWS CloudFormation to power the solution.

Jan 2019 – May 2019 · 4 mos · Greater Ahmedabad Area

• I worked as a corporate trainer to train the teachers at the institute.

Jun 2018 – Jun 2019 · 1 yr · Ahmedabad, Gujarat, India

• Developed Virtual Reality deployment software for Hilton Hotels, offering customers virtual tours of global properties before booking.
• Contributed to Redsip, an Augmented Reality-based wine-tasting social platform, enabling users to meet fellow wine enthusiasts, suggesting AR-powered food pairings, and assisting with wine name pronunciation. Implemented a graph database (Neo4j) to structure relationships among wine tasters and their extended networks.
• Built Meeting Machine, a professional matchmaking platform that scheduled meetings based on user interests and calendar availability, allowing for connections with like-minded professionals worldwide.

Jan 2018 – May 2018 · 4 mos · Ahmedabad, Gujarat, India

• • Built StenoClever, an Al and speech-based Electronic Health Record system. The platform captured doctor-patient conversations, transcribed them to text, and analyzed the data to suggest possible diseases and effective treatments based on symptoms.

Mar 2017 – May 2017 · 2 mos · Vadodara Area, India

• • Worked on Cognitive IQBOT which processes 1000s of Retail Invoices within seconds powered by an OCR engine to extract vital data points for business process automation.