Jan 2023 – Oct 2024 · 1 yr 9 mos · Hyderabad, Telangana, India · Hybrid

• Passionate about revolutionizing enterprise performance, I specialize in crafting tailored solutions for manufacturing, supply chain, and FMCG industries. With a flair for innovation and a toolbox filled with the latest technologies like Jedox, I thrive on optimizing operations, unlocking hidden efficiencies, and propelling businesses toward their strategic goals. My track record speaks volumes, boasting of streamlined processes, cost savings, and empowered decision-making across global landscapes.
• Some Key aspect of my roles are:
• Strategic Planning: Develop and execute strategic plans for global service delivery, aligning them with the overall organizational goals and objectives.
• Team Leadership: Lead and manage a geographically dispersed team of professionals, including project managers, delivery managers, and support staff. Foster a collaborative and high-performance culture.
• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and ensuring the delivery of solutions that meet or exceed expectations.
• Operational Excellence: Implement and optimize delivery processes to ensure efficiency, quality, and adherence to timelines. Identify areas for improvement and implement best practices.
• Risk Management: Identify and mitigate risks associated with global delivery, including factors related to different regulatory environments, and technology challenges.
• Resource Management: Efficiently allocate resources, both human and technological, to meet project deadlines.
• Collaboration: Collaborate with cross-functional teams, such as sales, and marketing to ensure a seamless integration with service delivery.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess the effectiveness of global delivery.
• Major Accomplishments:
• Established Support Organization from scratch, creating a new revenue stream by converting projects into profitable, long-term AMC contracts.

Nov 2017 – Dec 2022 · 5 yrs 1 mo · Hyderabad, Telangana, India

• At Vimico Pvt Ltd, we're not just shaping the future of IT—we're redefining it. As the Director of our dynamic team, I have the privilege of spearheading our strategic vision, driving innovation, and leading our talented professionals to new heights of success. From envisioning cutting-edge technology solutions to fostering a culture of collaboration and excellence, I am dedicated to propelling Vimico to the forefront of the industry. Together, we're not just writing code; we're crafting the future. Join us on this exciting journey, and let's create something extraordinary together!
• Roles and Responsibilities:
• Strategic Vision: Develop and implement the company's overarching strategic direction, aligning it with long-term goals and objectives.
• Leadership Excellence: Provide strong leadership and guidance to our team, nurturing a culture of collaboration, innovation, and accountability.
• Financial Oversight: Manage the IT budget effectively, ensuring optimal allocation of resources and adherence to financial targets.
• Technology Innovation: Drive innovation by evaluating and implementing cutting-edge technologies and solutions that align with business needs.
• Stakeholder Engagement: Build and maintain relationships with key stakeholders, communicating IT strategies, initiatives, and achievements effectively.
• Project Management: Oversee the planning, execution, and delivery of IT projects and programs, ensuring they are completed on time and within budget.
• Continuous Improvement: Promote a culture of continuous improvement and innovation within the IT organization, fostering creativity and efficiency gains.

Jan 2014 – Sep 2017 · 3 yrs 8 mos · APAC · Remote

• At TigerTMS, we're not just about technology; we're about transforming the way guests experience hospitality. With our cutting-edge solutions and unrivaled expertise, we empower hotels and resorts to deliver seamless, personalized experiences that keep guests coming back for more.
• Roles and Responsibilities:
• Design System Requirements: Expertly designed and managed system requirements, ensuring comprehensive traceability throughout the project lifecycle.
• Customer Training: Delivered in-depth training on TigerTMS business applications to both existing and new clients.
• Project Delivery: Successfully executed 13 hospitality solution projects, encompassing Front Office, Back Office, and Guest-Related Services systems over three years.
• ClientCollaboration:WorkedcloselywithprestigiousclientsincludingBulgari Bali, Marriott Indonesia, Sheraton Thailand, Radisson UAE, Hyatt Vietnam, and Shangri-La China.
• ProductionSupportManagement:OversawallaspectsofProductionSupport, including daily client stakeholder interactions, managing deliverables, and maintaining SLAs (L1 & L2 Support).

Apr 2008 – Dec 2013 · 5 yrs 8 mos · Bangkok, Thailand · On-site

• At FlexiSpy, we're not just revolutionizing technology, we're empowering individuals to take control of their digital lives. As the Delivery Head of our dynamic team, I have the honor of leading our passionate professionals in delivering cutting-edge solutions that redefine the boundaries of innovation. From conceptualization to execution, we're committed to exceeding expectations and setting new standards in the industry.
• Roles and Responsibilities:
• Strategic Leadership: Develop and execute strategic plans to drive the delivery of innovative solutions in Mobile Development, E-commerce, and CRM, aligning with FlexiSpy's business objectives.
• Team Empowerment: Lead, mentor, and inspire our talented team members in Mobile Development, E-commerce, CRM, Business Development, Sales & Marketing, and Customer Support, fostering a culture of collaboration, creativity, and excellence.
• Client Engagement: Build and maintain strong relationships with clients in Mobile Development, E-commerce, and CRM domains, understanding their needs and expectations to ensure successful project delivery.
• Project Management: Oversee the planning, execution, and delivery of Mobile Development, E-commerce, and CRM projects, ensuring they are completed on time, within budget, and to the highest quality standards.
• Quality Assurance: Implement robust quality assurance processes in Mobile Development, E-commerce, and CRM domains to ensure the reliability, security, and performance of our solutions.
• Business Development: Drive business development initiatives, identifying and pursuing opportunities for growth and expansion in new markets and industry sectors.
• Sales & Marketing Department Setup: Establish and lead the Sales & Marketing department, developing strategies to promote FlexiSpy's products and services, generate leads, and increase brand visibility.
• Customer Support Setup: Set up and manage the Customer Support department, ensuring timely and effective resolution.

Jan 2007 – Apr 2008 · 1 yr 3 mos · Bangkok, Bangkok City, Thailand

• ✓ Coordinate meetings, calls and demos for the customer support team. Collaborate with internal teams to ensure proper pre-and post-sales service
• ✓ Communicate customer feedback to Marketing, Sales and Product Development teams.
• ✓ Create detailed reports of payments from customers, tickets raised and customer verification.
• ✓ Implement new ways to increase customer service quality
• ✓ Implement 24/7 Support center for better quality
• ✓ Recruit, train and supervise staff.
• ✓ Brainstorm innovative ideas to improve our customer relationships Requirements Proven work experience as Customer Support Representative or any other similar role
• ✓ Passion for service
• ✓ Hospitality Application Implemented & Supported: Micros POS, Amadeus Front, Orion HRMS, and Carmen Accounting

Oct 2003 – Jun 2006 · 2 yrs 8 mos · Bengaluru, Karnataka, India · On-site

• ✓ Instrumental in creating Data conversion/migration tool for Chess to Glovia ERP.
• ✓ Lead PROIV team for India manufacturing/fulfillment center program, Limerick
• Ireland, and Penang Malaysia (premier.dell.com).
• ✓ Instrumental in increasing team velocity by 35%.
• ✓ Reduced Defects backlog by over 60% by driving reviews, ensuring traction, and
• relentless focus.
• ✓ Led Scrum-of-Scrum events and “war rooms” for driving closure of high-impact
• issues.
• ✓ Successfully implemented the Singapore Design Center project which was part of
• the business process implementation project (Cost saving)
• ✓ Achieved “Domain Excellence Award” for contributions in Work-In-process tracking, Picking, traceability of components, inventory management and warehouse management projects.

May 2001 – Sep 2003 · 2 yrs 4 mos · Kuala Lumpur, Malaysia

• As a System Analyst Programmer at Parkson SDN BHD, I am responsible for designing, developing, and implementing software systems tailored to client needs. My role includes gathering and analyzing requirements, writing and maintaining code, and ensuring system integration and performance.
• I conduct rigorous testing, provide ongoing support, and collaborate with cross-functional teams to deliver high-quality solutions. Additionally, I focus on optimizing system performance, adhering to security standards, and staying updated with industry trends to continually enhance our software offerings.