Mar 2018 – Nov 2020 · 2 yrs 8 mos · Gujarat, India

• As a Branch Manager at Muthoot Fincorp Ltd., I spearheaded branch operations and successfully achieved branch profitability targets. In this full-time role, I was responsible for various key functions, including gold assessment and vault custody, data management, initial approval of MSME unsecured loans, and delinquency management.
• Key Responsibilities:
• Implemented effective strategies to achieve branch profitability, driving business growth and optimizing operational efficiency.
• Conducted thorough gold assessment, ensuring accurate valuation and secure vault custody of precious assets.
• Managed branch data, maintaining accurate and updated records for smooth operations and reporting requirements.
• Played a pivotal role in the initial approval process for MSME unsecured loans, assessing creditworthiness and mitigating risk.
• Proactively managed delinquency at the branch level, implementing strategies to minimize late payments and mitigate defaults.
• Led and motivated a team of professionals, fostering a collaborative work environment and achieving performance targets.

Dec 2012 – Mar 2018 · 5 yrs 3 mos · Gujarat, India

• As a Branch Operations Manager at HDFC Bank Ltd, I played a pivotal role in overseeing and managing branch operations to ensure smooth and efficient banking services. During my tenure, I was responsible for leading a team and driving operational excellence while delivering exceptional customer experiences.
• Key Responsibilities:
• Led and managed daily branch operations, including cash management, customer transactions, and compliance adherence.
• Provided guidance and supervision to branch staff, ensuring high levels of productivity and customer service.
• Conducted regular audits and implemented control measures to mitigate operational risks and maintain regulatory compliance.
• Developed and implemented efficient processes and procedures to optimize branch operations and enhance overall productivity.
• Fostered a positive work environment, encouraging teamwork, professional development, and employee engagement.
• Monitored branch performance metrics, identified areas for improvement, and implemented strategies to achieve targets.

May 2011 – May 2012 · 1 yr · Gujarat, India

• Key Responsibilities:
• Credit verification of various proposals put by sales team
• Go through customer profile, TVR of customer and know about his background business etc.
• Putting the proposal for further approval, putting my comments for same.
• Preparing daily MIS of logged in files
• Maintain all registers at branch
• Punch daily cash receipts collected by collection team to system
• Process various bills at branch

Oct 2009 – Apr 2011 · 1 yr 6 mos · Jamnagar, Gujarat, India · On-site

• During my tenure as a Office Administrator at Industrial energy solutions, I was responsible for delivering exceptional service to customers at the branch level. This full-time role encompassed a diverse range of responsibilities, including customer service, cash and banking management, data management, mail communication.
• Key Responsibilities:
• Provided excellent customer service, addressing inquiries, resolving concerns, and ensuring customer satisfaction.
• Oversaw branch data management, ensuring timely and accurate updates to customer records and financial information.
• Facilitated effective communication through mail correspondence, ensuring prompt responses to customer queries and internal inquiries.

Oct 2007 – Sep 2009 · 1 yr 11 mos · Anand, Gujarat, India

• As a Customer Service Officer at ICICI Bank, I played a vital role in providing exceptional service to customers at the branch level. In this full-time position, I actively engaged with customers, addressing their inquiries, and providing support to meet their banking needs.
• Key Responsibilities:
• Assisted customers with various banking transactions, including account opening, deposits, withdrawals, and fund transfers.
• Provided personalized guidance and recommendations on banking products and services, ensuring a tailored approach to meet individual customer requirements.
• Resolved customer concerns and inquiries promptly and efficiently, striving to deliver high levels of satisfaction.
• Collaborated with cross-functional teams to ensure smooth operations and seamless customer experiences.
• Maintained accurate and updated customer records in compliance with regulatory guidelines.
• Promoted and cross-sold bank products and services, contributing to the achievement of branch targets.
• Actively participated in training sessions to enhance product knowledge and customer service skills.