May 2021 – Feb 2023 · 1 yr 9 mos · Bangalore Urban, Karnataka, India · On-site

• Skills:- · IT Infrastructure Operations · Infrastructure Management · ERP Implementations · IT Management · Cloud Computing · Wireless Communication · Business Process Improvement · Enterprise Architecture · Information Technology · IT Enabled Business Transformation · IT Infrastructure Management · Information Security Management · Certified Information Security Manager (CISM) · IT Compliance · Cybersecurity · ITIL Process Implementation · IT Project & Program Management · Digital Transformation · Network Security · IT Operations Management · IT Security Assessments · M365 · IT Strategy · ISO27001 · IT Audit · Azure · Service Delivery Management · IT Business Strategy · Infrastructure · Enterprise Resource Planning (ERP) · Enterprise IT Infrastructure

Aug 2018 – May 2021 · 2 yrs 9 mos · Tamil Nadu, India

Mar 2016 – Jul 2018 · 2 yrs 4 mos · Chennai Area, India

• Lead the IT department at corporate office and responsible for all branch offices for IT Infrastructure and operations, consisting of 15 engineers to manage and support the entire infrastructure operations for the council.
• Technical as a part of global IT team and I am taking Care of Indian IT Operation completely in corporate office & PAN India branches of IT Related administration, operations & AMC., Server Rooms, Servers, WAN, LAN, Switches, Printers, Firewalls, Wifi connectivity, Security updates, Asset Managements & all IT gadgets.
• Responsible for handling the 24X7 Operations team & managing various new Projects of the Data Center & Technical Operations .
• Implemented new project O365 in Corporate & Branch offices in India.
• Manage IT vendors/contractors, Decision making on selecting vendors for IT requirement & AMC’s for Corporate, Factories & Branch offices.
• Responsible for the quarterly health check on all IT Gadgets as PM plan.
• Manage the annual operational and capital Infrastructure budgets (CAPEX & OPEX) with ICT Manager.
• Full budget responsibility for Infrastructure budget, including forecasting and budget planning.
• Managing IP phones installation and configuration for Corporate, Factories & Branch offices.
• Organise weekly and monthly operation review with team and provides status update to IT Head.
• Managing & Monitoring MPLS, Pri, Bri & Internet connectivity in corporate office & PAN India branches.
• Maintaining Secure prints via Securejet printing solution.
• Managing IT services and infrastructure for corporate, Factories and Branches operations, maintain and cooperation with third party for various IT services with defines SLA’s.
• Maintaining track for all incidents and ensure same is closed within SLA.
• Identifying & closing all incidents with minimal business impact.
• Preventive maintenance of Servers & Network equipment’s to ensure zero downtime.

Sep 2012 – Feb 2016 · 3 yrs 5 mos · Greater Chennai Area

• Technical as a part of global IT team and taking care of complete Indian IT Infrastructure, projects & Operations for new office/manufacturing plant, IT related projects like., Server room & Network architect, Hardware like (Servers, Firewall, Routers, Wifi, CCTV, Access System, WAN & LAN, Connectivity between corporate office and subsidiary companies.
• Installation, configuration, maintenance and administration support of Microsoft products like windows XP, 7, 2012 & 2008 Operating Systems and MS Office, Visio & Adobe Products like Adobe Acrobat, Adobe Reader to the specifications and standards.
• The Green field project involve setting up, planning and implementation of entire IT infrastructure with hardware, software, network, printer and providing end-to-end solutions & support to end users.
• Installation, Configuration, Maintenance of Servers & Desktops operating systems deployment.
• Managing user’s enterprise systems and remote user support including laptops and desktops, network and locally attached Printers.
• Coordinating with corporate team for Implementing the ERP application server using SQL & Dotnet.
• Maintaining SQL Server database administration, including configure scheduled tasks for regular database Backup and Maintenance of activities, Create and Modify Tables.
• Creating & Maintaining user email account using Microsoft Office 365 console portal.
• Creating DL and polices for mail transaction in Office 365 console portal.
• Implementation of TOLL FREE server to the Call Centre for centralised ticketing system.
• Lease line taken from Reliance, TATA & Airtel and maintaining relationship with them and also handle the Internet access policy to the internal users.
• Implemented Life size video conferencing project in corporate Office and sub ordinate offices.

Feb 2007 – Aug 2012 · 5 yrs 6 mos · Greater Chennai Area · On-site

• Leading IT Project/Infrastructure & Operations, user support.