Mar 2024 – Feb 2025 · 11 mos · Bangalore Urban, Karnataka, India · Hybrid

• Collaborating with cross-functional (design, product, and engineering leadership) to inform, build, and scale programs that keep the user at the center of key initiatives. Translating technical, quantitative, and qualitative research into cohesive stories so that results are easily understood and ready to use by diverse leadership audiences.

Jan 2024 – Mar 2024 · 2 mos · Bangalore Urban, Karnataka, India · On-site

• Provided strategic consultancy, conducted independent research for internal clients, collected and analysed the data through qualitative and quantitative methods, and incorporated complex technical and business requirements analysis into the UX research practice.

Nov 2022 – Aug 2023 · 9 mos · India · Remote

• Responsible for defining and leading actionable research in the digital products of business (B2B & B2C) platforms. Full ownership of qualitative and quantitative studies to drive business growth via improved usability of web and mobile UI. Collaborated with cross-functional teams for research recommendations, attitudinal metrics and remote usability testing.

Mar 2021 – Nov 2022 · 1 yr 8 mos · Bangalore Urban, Karnataka, India · Hybrid

• Researched to simplify the automation processes for the B2B customers who deploy and upgrade RPA products for their Business Development. Adopted agile UXR to conduct rapid iterative testing and immediate data processing, interpretation, and identification of implication

Aug 2019 – Mar 2021 · 1 yr 7 mos · Bengaluru Area, India · On-site

• Usability Designer for the health-tech industry with a UXR background to assist the design team for digital services by enhancing clinical processes. This research includes user need analysis, heuristic analysis and FEMA. Regular UT sessions helped with design iterations to provide an improved customer experience. In-hospital contextual interview insights help our customer to achieve operational efficiency and deliver quality patient care.

May 2017 – Aug 2019 · 2 yrs 3 mos

• Managed and Worked on UX Research, UX Evaluation, Usability Testing and Usability studies by applying ethnographic approach & contextual research practices to find the problems and challenges of customer/end-user community and to provide design solution by means of basic wire frames and visual designs for better user experience.

Jan 2013 – Apr 2017 · 4 yrs 3 mos

Aug 2012 – Oct 2012 · 2 mos · Puducherry Area, India · On-site

• Ethnographic Research is on global customer experience in futuristic approach

Nov 2011 – Dec 2011 · 1 mo · Colombo, Sri Lanka · Remote

• Made ethnographic research on bottom of the pyramid sector people who use mobile phones for their livelihood productivity.

Sep 2011 – Jan 2012 · 4 mos · New Delhi Area, India & Srilanka · On-site

• Ethnographic research on the impact of mobile usage among the bottom of the pyramid people in rural and urban regions of Sri Lanka and India.

Apr 2006 – Aug 2006 · 4 mos

• To understand the unique usage models rural youth bring to technology (whatever the technology), also understand their social networks (peer and family) & information/communication practices.

Oct 2005 – Mar 2006 · 5 mos · Karaikal Area, India · On-site

• Worked for Centre for Environment Education in India as a Research Associate, on ‘Tsunami rebuilding lives’ - Project (Funded by Oxfam) where made research and established alternate livelihoods for Tsunami victims of South Indian Fishermen and agricultural communities.

Aug 2004 – Apr 2010 · 5 yrs 8 mos

• Ethnographic Research, Business Research, Design Research, Marketing Research, India Business Development, Field Research Management, Research Data Analysis, Research Participant Recruitment, and Research Report Preparation

Aug 2004 – Aug 2005 · 1 yr

• 2005: Ariyapalayam: A Village Rapid Ethnographic Assessment Study
• 2006: Aircraft Interiors and Flying with Disabilities: This is an excerpt from research done for Boeing- global aircraft manufacturer. The study focused on flying with disabilities and did interviewed aviation and disability officials, advocates, and people with different symptoms in India to conducted depth interviews, participant observation and fly-along videography

Jun 2001 – Jul 2004 · 3 yrs 1 mo · Puducherry Area, India · On-site

• Identified and reported to the government ministry about the tribal people existence in all four regions of Pondicherry Union Territory. and also made evaluation study on special welfare programme for schedule caste peoples on the same location.