Jul 2023 – Aug 2024 · 1 yr 1 mo · Greater Bengaluru Area · On-site

• Delivery Time Efficiency:
• Ensured timely and efficient last-mile deliveries of performance of 97.8%
• Processing 1 lakh orders per month, 70% 3PL partners and 30% In-house across South West City
• Achieved targets for reducing delivery times from breaches to 0.1% with 0% MDND, Cold Breaches 0%
• Cost Management:
• Optimized last-mile delivery costs without compromising on service quality by various analysis with CPD from 47 to 29 with various reduction of MG riders and Middle mile cut down saved across 1cr across South/West
• Implemented cost-effective delivery solutions such us Loki and OIQ implementation
• Implemented and refine route optimization strategies to reduce delivery time and fuel costs by middle mile en route strategy on various dispatches
• Utilized technology and data analytics to improve route planning and real time tracks
• Customer Satisfaction:
• Monitored and improved customer satisfaction scores related to last-mile deliveries by various dash board implementation using Google script and Add -ons on real time with NPS of 72%
• Delivery Accuracy:
• Ensure high accuracy in order fulfilment and minimize delivery errors by implementing various dashboards such scanning dashboard and dispatch dashboard accuracy of 99.99% without any vital error for In house as well 3PL
• Implemented systems to track and reduce incorrect deliveries efficiency of 98.9%
• Technology Integration:
• Evaluated and implemented new technologies to enhance last-mile operations.
• Integrate advanced tracking and monitoring systems for real-time visibility for Cold and Novortis order ensuring to maintain temperature from 2 Degree to 7 Degree from first mile, mid- mile to last mile with 0% Breaches
• Vehicle Fleet Management:
• Maintained and optimize the fleet of vehicles used for last-mile deliveries by various contract and agreement of riders part such , MG, FIXED , and PPD module
• Implemented regular maintenance schedules and monitor fuel efficiency.

Jun 2021 – Jul 2023 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Leading Central Operations Control Tower with 95% Efficiency
• Supply chain analysis and Creation of End to End Visibility from demand to supply end across Pan India
• Planning and development of flow from supply to sales, MT ,GT ,B2R into various category of fruits
• Forward and Reverse Logistics Network Planning For MT, GT and B2R logistic supply
• Development of performance metrics for each functions of supply chain and drive to achieve the
• Targets Such as (PQR -97% AQR -96% and IQR 95% ) with Return rate of 5%
• Supply Chain Budgeting (Monthly & Quarterly)
• Automation of functional performance track and records
• Calling out any possible disruption and deliver solutions to respective stakeholders
• Real time actionable insights

May 2021 – Jun 2021 · 1 mo

Mar 2019 – May 2021 · 2 yrs 2 mos

• Achieved 35% highest take from the assigned portfolio of Hotel owners by managing the relationship, and resolution by owner alignment on key issues such as (ARR, Rev Par, Cluster ARR ,VAS ,Walkin)
• Took necessary actions for inventory control and ensure constant SRNs availability of 99% across the assigned portfolio of hotel owner-Achieved SRN availability was 98% across cluster
• Actions and initiatives were taken to win back properties which have gone in sold-out, by speaking with hotel owner and resolving owner issues in terms of operational and contractual agreement Various VAS services were pitched to partner’s achieve the extra take rate which were 2.5% of total Revenue
• Ensure revpar at the property by solving for perfect SMART inputs through owner

Jul 2018 – Mar 2019 · 8 mos

Aug 2015 – Apr 2017 · 1 yr 8 mos · Bengaluru Area, India · On-site

• Formulating the fulfilment strategy for city operations managing the cash/accounts of fulfilment centers
• Ensuring proper collaboration among multiple delivery fulfilment centers Ability to hire and manage a distributed team
• Preparation of delivery and inventory reports
• Meeting the company’s performance expectations and ensuring timely reporting & invoicing
• Manage cash/accounts and preparation of delivery and inventory reports Process setting, Process Management, Process Enhancement.
• Hiring, SOP Definitions.
• P&L, GMV Report analysis and GAP Analysis.
• Formulating the fulfilment/Operation strategy for City operations/Expansions/Area mapping. Last mile Delivery/First Mile Delivery, Core Transport operations, Delivery Management.
• Merchant Associations, Inventory planning, Inventory Decisions. Centers/Stations.
• Achievements:
• Increase in the order count from 50 per day to 600 per day within a span of 6 months by means of better marketing strategies, which helped in reducing the cost per order by 70%.
• Increased the ON time deliveries from 60% to 91% which is directly proportional the customer satisfaction reduced the Order cancellation rate from 10% to 3% by increasing the fill rate

Jul 2014 – Jul 2015 · 1 yr · Greater Bengaluru Area

• Worked in Flip kart Market Place as Account manager for Tier 3 sellers
• Managed the seller relationship by championing the sellers needed at Flip kart. By Build strong communication channels at all levels of the sellers organization, set proper expectations, provide clear status communications, and manage towards a growth plan.
• Managed by driving the growth of the sellers business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Flip kart.

Jan 2013 – Jun 2013 · 5 mos · Bengaluru, Karnataka, India

• Carrier Invoicing/ Reconciliation/ Validation Set up carrier invoicing processes.
• Handle all funding arrangements. Set up ongoing payment processes between clients and benefit vendors.
• Provide audited self-accounting statements that summarize carrier invoices and provide supporting details. Monitor client payments to carriers with a payment tracking system.
• Support client internal and external audits. Compare and validate claims data against eligibility data.
• Payroll Deductions Reporting, Track and report deductions for payroll, Set up benefit deduction processes for payroll
• Calculate benefit adjustments and report payroll inputs. Reconcile payroll against advice. Manage payroll discrepancies.
• Respond to final settlement requests on a case-by-case basis. Respond to employee questions about payroll deductions.
• Conduct a year-end review session with client and payroll vendor. Support client internal and external audits.
• Support multiple payrolls with varying frequencies in different locations. Calculate imputed income and pre-/post-tax deductions for all benefits.
• Support complex business rules such as prorating and unusual eligibility cases.