Raushan Kumar Jha

Operations Associate

Greater Delhi, Delhi, India17 yrs experience

Key Highlights

Led the launch of 16 kiosks across India.
Achieved significant revenue growth in FMCG sector.
Expanded retail counters from 18 to 220.

Stackforce AI infers this person is a Retail Operations and Business Development expert with extensive experience in kiosk management.

Contact

Skills

Core Skills

Kiosk DevelopmentRetail OperationsBusiness DevelopmentSales ManagementOperations Management

Other Skills

Commercial LeasingProject ManagementFood & BeverageFood and Beverage OperationsAnalytical SkillsRetailFast-Moving Consumer Goods (FMCG)Mall retailMarketingDirect SalesMarketing StrategySupply Chain ManagementStrategyProcess ImprovementTeam Leadership

About

With over 17 years of experience in retail and hospitality management, I bring a strong background in kiosk development and strategic growth. Currently serving as Assistant General Manager at Cashify since February 2025, I focus on leasing and kiosk operations, contributing to the expansion of our retail footprint across India. My expertise lies in kiosk development, retail operations, supply chain optimization, and strategic market growth. Dedicated to fostering high-performance teams and leveraging streamlined processes, I aim to drive impactful results and elevate organizational success in the dynamic retail industry.

Experience

17 yrs

Total Experience

2 yrs 7 mos

Average Tenure

1 yr 3 mos

Current Experience

Cashify

Assistant General Manager

Feb 2025 – Present · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

Led Cashify’s Multi-City Kiosk Expansion | 16 Kiosks Launched Across India (2025-2026)
Spearheaded the end-to-end launch of 16 retail kiosks across India between February 2025 – February 2026, managing the entire lifecycle from site acquisition, design, mall approvals, fabrication, installation, to operational launch.
Successfully expanded Cashify’s offline retail footprint across multiple high-footfall malls in key Indian cities, strengthening the brand’s omnichannel presence.
Delivered kiosks in premier malls including Gaur City Mall, Pacific Mall, Vegas Mall, Pacific Mall NSP, V3S Mall, Inorbit Mall, Lulu Mall, Mantri Square Mall, Z Square Mall, Celebration Mall, and DB City Mall.
Built kiosks completely from scratch, coordinating with mall management teams, vendors, architects, and internal stakeholders to ensure timely execution and brand-compliant design.
Accelerated project timelines by streamlining approval workflows, vendor coordination, and installation processes, enabling rapid multi-city rollout within a 12-month period.
Contributed directly to Cashify’s offline retail expansion strategy, strengthening brand visibility and customer accessibility in premium retail destinations across India.

Commercial LeasingKiosk DevelopmentRetail Operations

Rage coffee

National Business Manager

Aug 2022 – Feb 2025 · 2 yrs 6 mos · India · Hybrid

Built a business from scratch, achieving a revenue of 50 lacs with a 70% HoReCa and 30% general trade split.
Managed areas including Delhi NCR, Jaipur, Udaipur, Bhopal, Indore, and parts of UP, leveraging experience in retail and modern trade.
Led the sales team to achieve significant revenue growth and market penetration through strategic marketing initiatives.
Monitored and optimized supply chain operations, ensuring efficient distribution and inventory management.
Provided training and mentorship to team members, fostering a high-performance culture and increasing market share.
Implemented innovative product offerings, resulting in enhanced brand visibility and customer engagement.

Food & BeverageFood and Beverage OperationsAnalytical SkillsRetailFast-Moving Consumer Goods (FMCG)Mall retail+4

Earth rhythm

2 roles

Senior Retail Manager

Mar 2022 – Jul 2022 · 4 mos · Gurugram, Haryana, India

Pan India mall (kiosk format) | Store Operations & SOP Adherence | P&L | Inventory | VM | Marketing | Cash Management | Staff Management | Training | Beauty & Cosmetics | Luxury Retail |

StrategyProcess ImprovementTeam LeadershipRetailRetail Operations

Senior Brand Manager

Mar 2022 – Jul 2022 · 4 mos · Gurugram, Haryana, India

House of candy

2 roles

Operations Manager

Promoted

Apr 2018 – Mar 2022 · 3 yrs 11 mos

Spearheaded the expansion of retail counters from 18 to 220, enhancing market reach across Pan India.
Built 200 kiosks from scratch, contributing to significant business growth and profitability.
Optimized P&L and revenue management, leading to substantial cost savings and improved financial performance.
Supervised warehouse and logistics operations with a team of 50+, ensuring efficient inventory management.
Implemented innovative merchandising and marketing strategies, increasing brand visibility and market share.
Developed and executed comprehensive training programs to improve team capabilities and customer service standards.

Customer ExperienceOperations Management

Retail Manager

May 2016 – Apr 2018 · 1 yr 11 mos

Managed daily operations of retail counters, achieving consistent sales growth and customer satisfaction.
Coordinated with mall leasing teams to optimize store placements and enhance visibility.
Led a team of sales associates, providing guidance and support to drive performance and meet sales targets.
Implemented inventory management practices to reduce stockouts and overstock situations.
Developed and executed local marketing campaigns to boost foot traffic and sales.
Conducted regular performance reviews and provided feedback to enhance team productivity.

Fortis hospitals

Unit Manager

Jun 2014 – May 2016 · 1 yr 11 mos · Faridabad, Haryana, India

Streamlined hospital catering and food operations, ensuring service delivery as per client agreements.
Maintained strict adherence to safety and hygiene policies, conducting operational audits for compliance.
Managed client relations, administration, and communication, fostering a collaborative and client-focused environment.
Trained and motivated operations teams, driving business opportunities and maximizing potential.
Oversaw stockroom and customer service areas, ensuring efficient and profitable operations.
Controlled debtors management and ensured timely collection of invoices, maintaining financial stability.

Kfc india

Assistant Manager

Sep 2010 – Dec 2013 · 3 yrs 3 mos · Indirapuram, Ghaziabad

Oversaw daily operations of the QSR, achieving top sales performance and maintaining operational standards.
Implemented effective inventory management and cost control measures to maximize profitability.
Coordinated with suppliers and vendors to ensure timely delivery of high-quality products.
Trained and supervised staff to enhance performance, service quality, and adherence to operational procedures.
Fostered a collaborative and inclusive work environment, supporting a team of specially-abled members and driving a positive workplace culture.

Ohcalcutta

Guest Services Manager

Sep 2008 – Aug 2010 · 1 yr 11 mos · Kolkata, West Bengal, India

Managed daily guest service operations to ensure a high level of customer satisfaction and service excellence.
Supervised and trained service staff, enhancing their skills and ensuring adherence to service standards.
Developed and implemented procedures to improve service delivery and operational efficiency.
Addressed and resolved guest complaints and feedback promptly, ensuring a positive dining experience.
Coordinated with kitchen and front-of-house teams to maintain smooth operational flow and high service quality.